Unfortunately, I am very disappointed with the service I received.
I paid to have a remote start installed on my vehicle; however, what I now have is a "remote stop." Unbeknownst to me, according to the owner, my vehicle has a safety feature that causes the engine to shut off as soon as the unlock button is pressed. So every time I remotely start my car and walk up to it, the moment I hit unlock, the entire vehicle shuts off.
This is extremely frustrating and completely defeats the purpose of paying for a remote start system.
The other day, my children literally had to sit in a hot car while I loaded groceries because once I unlocked the doors, the vehicle shut off. That is not the convenience or functionality I paid for.
The owner knew I was upset and dissatisfied with the installation, yet nothing was done to make the situation right. My husband even went back a few days later to explain that we weren't necessarily asking for our money back--we wanted honesty and some effort to resolve the issue. Instead, we were simply told that "all sales are final."
My biggest disappointment is that I wish the owner had contacted me when he discovered the remote start would not function properly on my vehicle instead of installing it anyway. Had I known this beforehand, I would have never agreed to the installation.
I feel like I wasted my hard-earned money and, more importantly, my trust was misplaced. I hope that in the future this business chooses to be upfront and honest with customers rather than focusing solely on making a sale. read more