I was impressed with the excellent service!!! The radio in my Genesis stopped working, and after…read moregoing through an expensive ordeal at the dealership with no resolution, I took it to Norton's. Brian at the West Columbia location was able to resolve the problem at a very reasonable price. He was very professional, easy to work with, and knows his way around all of this modern technology. Thank you, Brian!!

Went in to ask a question, he not only assisted with all my questions but also made several…read morerecommendations to solve my radio problem. I decided to get a new car play radio, they did a quick, clean job. Best of all it has solved my radio issue and has given me all the features of the car play. They did an awesome job, I would strongly recommend this business and their products.

I've been here several times with multiple vehicles. They do great work and get the job done right…read morethe first time!

Excellent they found the problem we had and fixed it and I was there for less than an hour!!read more

I had Morimoto headlights installed here and overall had a great experience…read more The install itself was clean and professional. There was a small issue with headlight aim afterward that affected my nighttime visibility, but when I brought it back to their attention, they took the time to re-check and dial everything in properly. What really stood out to me was that they didn't brush me off -- they worked through it and made sure the final result was right. That level of accountability means a lot. The lights look fantastic now and perform exactly how they should. If you're looking for a shop that stands behind their work and makes things right, I'd recommend them.

Sturgess was beyond excellent. They were able to fix my car stereo that I had cracked the screen…read morein 2020. Honda wanted $2,400 for a new screen and new radio. Jesse was able to send my radio off and have it refurbished for 900. When the radio and screen came back it looked brand new. I only wish I took my car to them soon. Thank you so much.

Nothing but good things to say about these guys over here. They're incredibly dependable, deeply…read moreknowledgeable, and extremely respectful. Have done a variety of work from me from welds, to breaks, to oil changes. All done in a timely manner and with respect. I hesitate to say they're "cheap" because their work is perfect, their fees are more than affordable.

The guys at Wheel Source were incredibly helpful! They were able to get me on the schedule in a way…read morethat worked best for me. We also looked over the condition of my tires and they said it looks like my dealership hasn't been rotating them...anyways. Even though they didn't push for me to buy tires, I asked them what they would charge me. We talked through all my options and they got me set up! Really good group of guys that do quality work! Highly recommend them.

I am a repeat customer who had good service in the past at this place but something changed and…read morethis time they really did me wrong! I took my car in because it kept overheating. The mechanic said no problem he would take care of me. They called to say I was good to go-they had to replace 2 leaky radiator hoses & charged me almost $400. The following day my car overheated and blew fluid all over in the post office parking lot. I called to tell them the situation. The problem wasn't fixed & unfortunately I needed to tow it back to them, because I don't dare drive it even tho I was right across the street. The receptionist said "don't bother because the mechanic said he doesn't want to take in any old cars anymore". Really?! they never told me that before, they said they fixed it, and they really hung me out to dry! The very least they could have done is give me my money back for the work that wasn't done, if they didn't want to fix my car! Color me disappointed. I guess they're just another business that doesn't care about the quality of their work or taking care of their customers. Buyer beware.

My first and last time going to a mechanic I didn't trust. Overpriced and tried to get me to…read morereplace something that didn't need to be replaced. I went to White Knoll automotive because they were close and I didn't have much time to go to my normal mechanic. They tried to charge me $750 to get my brakes and rotors replaced and said I needed 3 new tire sensors ( $150 ea ) when I know only 1 was bad cause I just recently had a tire replaced. Decided to take my car somewhere else

Phillips has taken care of my 1998 SL500 since I bought it almost 3 years ago…read more No problems or issues, and they are always upfront about repairs and costs. Highly recommend them!

Nicole, Your…read morestatement and follow-up are inaccurate and do not address the concerns I have regarding the professionalism and quality of service your shop provided. I informed your team that I had replaced the spark plug and coil pack myself. Was it communicated to you that, during my conversation with your staff, we discovered I had actually replaced the wrong side? If so, why didn't your technician verify that first before moving on with additional diagnostics? A thorough diagnostic process should begin by confirming the basics, especially when that information was provided upfront. Additionally, your diagnostic did not identify a faulty fuel injector as the cause of the issue. The person I spoke with on the phone specifically stated that checking the fuel injector would be the next step in the diagnostic process--not that it had already been confirmed as the problem. That directly contradicts what you stated in your response. You also stated that repair shops do not keep replaced parts to show customers. That has not been my experience. Every dealership and independent repair shop that has worked on my vehicles has either offered to show me the replaced parts or kept them available until I picked up the vehicle. It is a common practice for shops that value transparency with their customers. At this point, my concern is not just the repair itself but the inconsistent explanations and lack of accountability throughout this process. Rather than addressing the issues I raised, your response contains inaccuracies and does not reflect the level of professionalism I expect from a repair facility. I see that your name also appears more then it should on the bad reviews for this establishment. Being you're listed as the business manager, I would've thought you'd actually take the time to do your research before posting a response. That is definitely not a good look on your part, and totally not surprised at the asinine response you provided being you're probably the main key to the bad customer service this shop provides.

on time. great quality, fair price! We want our vehicle to last to 200k miles. Abbotts is helping…read moreus do that.

Took car in for oil change and tire rotation. They provided a list of optional services. Declined…read moreto perform rotation because of lug issues and advised me to order replacements lugs online (far less expensive) then return for the rotation. Save money and complete service without issues

​ I had posted a review on this company a while ago and let's just say the conversation I had with…read morethe gentleman I spoke to on the phone had a fair amount to be desired in terms of manners and competency. I thought I would give them another chance, as maybe I just got the wrong guy on the wrong day . I called and after a brief interlude a voice asked me to hold, and 15 minutes later , they still haven't picked up the phone. I had a similar situation occur the first time I tried to reach them months ago. ​ I can't speak to their professionalism when it comes to actually installing or fixing things on vehicles, but if my phone experiences are any indication, this is not a company I would recommend. I don't plan on calling back.

Amazing service! Took my truck to get a trailer break box installed. It was done quickly and all of…read moremy questions answered. Great team of guys getting it done! Thank you!