Dishonest manager at Palm Ave 5th St. location.
-Get price agreement in writing.
-List items, if more than one on paid ticket.
-Have management initial ticket.
IF purchasing high ticket items: (furniture with separate pieces) on PAID ticket have them write and sign (initial) each item.
Insist management write the # of pieces with detailed description of items purchased PRIOR to leaving the store.
If items not written down, when getting back for pick up, manager will change the price.
VERBAL agreement does not count.
I purchased a sofa the manager said "came with the side piece" and had to be "sold together."
After negotiations, we agreed on the price the manager said for BOTH pieces.
I paid ahead on Saturday to return in a truck for pick up.
On Monday, at pick up time, the unscrupulous manager said I bought one piece. She said, with words I never said, "you said I didn't want the second piece, only the large piece." This is NOT true. 1) she said it was a set. So I recall debating in my mind about them fitting in my space. 2) I clearly remember agreeing to purchase the 2 pieces when I decided if didn't fit, I'd give one away.
I remember AFTER I purchased the furniture, other people complimenting it. Even one of her people saying "if I knew it was this good I would've bought it myself."
It was too late. I had already bought it. I was hanging out at the store looking for the item I needed. And they didn't know I understood their Spanish.
In the end, she decided to 'sell' the second piece, for an additional individual price. Needless to say, she refused to take back the other piece. My only option at this point was pay for the additional piece, or leave without it.
This review is here so that DISHONEST people in management are NOT able to take advantage of others. She robbed me, but if one person can benefit from this experience, I take the punch!
Please, be aware of places that we donate, and go to with trusting hearts, yet to find unscrupulous people running them. Be aware!
[GoodWill store at Hialeah Gardens Blvd I highly recommend! They are 5*] read more