I called to see if this store carried a certain product. The owner was very kind and honest. Even…read morethough he did not have what I needed he directed me to a store in my area that he thought could help me. Just because of his kindness I would go out of my way to visit his store.

Came here to check it out. Love a good hunt and getting good deals and not afraid to get my hands…read moredirty. I've been to the goodwill outlet before in Ocala, Fl. It's the only one I have to compare to. I found the Chattanooga one fairly lacking. The space is small and only about a dozen bins of clothing are out. They are not full and you can shift through them fairly quickly. It was the same across the room in the household bins. There was one large box/bins of stuffed toys. I scored a few cool ones I'll profit off of like a Stief teddy bear. Didn't see any clothing that was worth picking up. I don't think I'd make the 2 hr drive here again. I satisfied my curiosity with it though, so not all was lost.

I'm not sure what I was expecting when I pulled up to the Outlet store, but my experience was…read moreinteresting. This outlet accepts all of the unwanted items from other Goodwill stores in the area as a "last resort" before they're recycled. It's in a large old warehouse or factory of sorts. After driving through the chain link fence and parking in the gravel, we entered to a room that was perhaps 40 by 50. People were rummaging through the clothing bins with such passion I surely thought there was gold at the bottom. They sell by the bag and it's very inexpensive. There was only a few bins of clothes and a few bins of toys. No housewares, furniture, or any other items. The inside has seen better days and was dark and rather off putting. We spent about 2 seconds in there and left. This place is great for people who have a very small budget and need clothing or children's toys and not so much the Millenial thrifter.

The old blind man that works here is the kindest most hardworking employee I've ever seen at an…read moreestablishment. He came out and helped me with all of my donations and he was incredibly helpful to me especially when it came to the heavy lifting the service was more than satisfactory.

From the owner: Goodwill Industries of the Greater Chattanooga Area is an innovative and sustainable social…read moreenterprise that utilizes its resale strategies to provide training to people with disabilities and other barriers to employment such as multi-generational poverty, history of incarceration, and limited education and work experience. Goodwill accepts clothing and other household goods from the public and sells these donated items in its community-based stores. Revenue from the sale of these goods goes directly toward supporting and growing critical local programs and job placement services. Goodwill is an autonomous 501(c)(3) nonprofit organization and is a member agency of Goodwill Industries International and the United Way of Greater Chattanooga. Chattanooga Goodwill is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and serves 23 counties in Southeast Tennessee and Northwest Georgia. 

If this is how employees are trained to treat disabled customers in their stores, just imagine how…read morevulnerable individuals are treated behind the scenes when they come to Goodwill for help? I have never felt so humiliated in a store as I did at this Goodwill location in East Ridge. This happened on 4/29/26 in late morning/early afternoon. My husband is in his 60s, a stroke survivor, and relies heavily on a cane. He has difficulty speaking and sometimes gets confused, so he needs a little extra time to communicate and understand. What happened here was the exact opposite of the patience and understanding anyone would expect from a charity that prides itself on being "inspired by compassion for the poor, sick, and disabled." A cashier named Helen told him the senior discount was 25%. My husband said that he had been told at a different location just a couple of weeks ago that it was 40%. Instead of showing an iota of empathy or patience, and try to help my husband understand, she repeatedly talked over him. He wasn't upset--he was trying to get his words out, which is already difficult for him. Her tone was incredibly loud and rude. Then, she volunteered to call the manager, Jeremiah, like she was bringing in back up. Which I suppose she was because he was no better--if anything, he was worse because he was the manager and should have tried to de-escalate Helen's irritation and the situation in general. Instead, just like his employee, he also talked over my husband repeatedly, didn't allow him to finish a sentence, and showed ZERO patience or empathy. To the point that my husband was reducing to asking, 'Can I please finish my sentence?' multiple times and was ignored while Jeremiah kept talking over him. It was impossible for my husband to communicate at all. We were calm the entire time. No threats or yelling. Not even any foul language. Yet instead of showing any understanding toward an elderly, disabled man who may have simply been confused, we felt completely attacked. When my husband tried one more time, "Can I please finish my sentence?" - We were then told that if we didn't leave, we would be escorted out. Imagine a disabled man in his 60s, barely able to walk with a cane being forcibly escorted out of a Goodwill of all places because he was misinformed on the senior discount! The entire exchange, from start to finish, lasted only a few minutes. We left quietly--but the experience was deeply upsetting and humiliating. No one deserves to be treated this way. This was not just poor customer service--it was openly rude, dismissive, and lacking in basic human decency. What makes this even more troubling is that this experience is completely at odds with Goodwill's stated mission to support individuals facing barriers to independence. Again - If this is how employees are trained to treat disabled customers in their stores, how are vulnerable individuals treated behind the scenes when they come to Goodwill for help?

This goodwill is not the smallest location I've ever been to, and the items to browse didn't fill…read moreit up. There weren't many options, and no one in my party found anything. It was clean for a thrift store and the employees where quite nice. There just wasn't enough to browse through. They had a lot of t-shirts, which isn't a good quality in a thrift store. Overall, I probably won't be back, but was impressed by how nice the employees were!

Betweven the two centers in Chattanooga, at least they are friendly and compassionate. But the…read morewhole company has cut fees and thinks bonuses will make you kee using them. Enough! They can't keep staff and now cut fees to donor. Going to Bio in town.

They Are Understaffed N Expect For Us To Be Patient When They Have 3-4 Workers That Only Disconnect…read moreConnect Standing Around. I Truly Recommend The Supervisor TEE Should Make It A Requirement For All Workers To Be Cross Trained Choice Or Not. I've Been Here Sense 9:20am Here It Is 12 Noon N Still Havent Been Called Back. I Recommend 4 GREAT WORKERS At This Location The Rest Of Them Are T Boujee To Work Or Deal With Certain Donors. NOT EVERYONE HERE ARE IS PEOPLES PERSON.!

A NEW GROCERY OPTION!…read more While driving around Tennessee and the Northwestern part of Georgia, we continued to see signs for Dollar Genera Market Store. The market part really threw me off and I was curious to know more. We stopped at this particular location and realized that this is an expanded Dollar Store that sells groceries. Now, don't get crazy because while they do carry produce and some staple food items, this is still Dollar Store quality. For example, there is no natural peanut butter here, I mean just peanuts and a touch of salt. My favorite item to purchase is the 100% apple juice that comes in the single serve glass bottles. These are perfect for the cooler but were not available at this location. You can actually purchase party supplies, cards, personal care items, cleaning items and clothing here. Although I like the convenience of a Dollar Store, (especially when traveling), the idea of a market just didn't quite convince me. I could not imagine choosing this store over a major grocery chain, (directly across the street). Perhaps the prices are much better on same item sales, I wouldn't know because they seem to carry more junk food than actual groceries. I think that this market is a great asset for under served areas but just cannot compete with major chains when it comes to quality and variety.

On April 5 2026 I got to the store to do a 1 item DoorDash and they were locking the door at 7…read moreminutes before closing. The had already closed the registers and wouldn't let me in. Why have a closing time if you're going to close whenever you want?

First time to go. Went on a Saturday. Lots to dig through. Bought several items. Good deals. The…read morelady checking us out was very friendly. She gave my girls a little happy out of a basket behind the counter. They were thrilled. Y'all go check it out.

Friendliness. Nice assortment of goods to choose from, fair prices. Parking can be challenging on…read morebusy days.