I've known the Brian and Adriana for years, and I've trusted them with the dental care of my son…read more They have such a fantastic level of service that I have recommended them to many. Their level of care isn't just great it is the way they listen to the patient and make sure that you handle any needed follow ups. Strong, strong recommend!

Seriously, do not go here…read more This was easily one of the worst dental experiences I've had. I scheduled what was supposed to be a routine cleaning. Instead, additional imaging was performed, including a 3D scan that I did not understand to be necessary for a routine preventive visit, and the claim resulted in charges being applied toward my deductible. I've worked with medical billing for decades, so I'm very familiar with how preventive services and insurance claims work. Then, unbelievably, my very first statement included a finance charge. I have dealt with countless healthcare providers professionally and personally, and I cannot remember another provider immediately adding a finance charge like this. I ultimately paid the $30.35 balance simply because I wanted to be completely done with this office. The actual cleaning was also terrible. The dentist performed it, and it was one of the least thorough cleanings I've received. I genuinely believe I would have received a substantially better cleaning from a dental hygienist. What bothered me even more was the dentist's demeanor and conversation. He discussed things during my appointment that I found inappropriate and that made me extremely uncomfortable. The entire interaction felt strange and unprofessional. My husband was also a patient here and independently came away uncomfortable with the dentist and the experience. Between the questionable experience surrounding the additional imaging and billing, the finance charge, the poor cleaning, and how uncomfortable the dentist made me feel, I cannot recommend this practice. There are far too many dental offices in Kansas City to put up with this. Seriously--go somewhere else.

My experience as a new patient at Crossroads Dentistry came down to a repeated lack of respect for…read moremy time and a miserable experience in the chair on top of it. From the very first phone call, I was clear: I have real time constraints, and I did not want to split X-rays and cleaning into separate visits. I asked to do everything in one appointment. I was told that would push my start date out, and I accepted the wait to avoid multiple trips. When I arrived, I was told they couldn't do the cleaning that day and I'd have to come back -- the exact thing I'd asked to avoid. What made it worse was that I was surrounded by other patients who appeared to be getting their cleanings, so the claim that it couldn't be done didn't add up. The dentist found a few cavities, so on my way out I again asked to combine the cleaning and fillings into one visit. They agreed. Yet at that appointment, I got the cleaning, was sent back to the waiting room for fillings, waited about 20 minutes, and was then told the dentist was too backed up and I'd need to return -- either later that day or another day entirely. That's now a third trip for something I explicitly tried to schedule in one, and it doesn't even account for the deep cleaning or Invisalign still ahead. The X-ray process itself was also rough. The assistant handled the apparatus so aggressively that at points I thought my gums were bleeding from it scraping against them. On top of that, a second assistant had to come in and redo the X-rays because they weren't done correctly the first time. Between the constant rescheduling and the care I received, I won't be returning. Whether it's a scheduling problem or something else, the office here does not respect its patients' time.

Used for crossroads dentistry for less than a year, and will not be returning. Had one appointment…read morescheduled for 11:00 to repair a chipped front tooth (something I would consider rather attentive), they requested the day before to see me an hour earlier. I go in for the appointment, they don't see me until 10:30, just do an X-ray, and cut my appointment short because they had other patients to see (even though that was my initial timeslot). I said I needed it filled that day, they made me wait a whole hour after that appointment (way to value my time) to fill it (and Fleming is rude about the entire process on why I needed it fixed that day) . Another appointment was to get my top left first molar crowned after going to an endodontist for a proper root canal. I go in for the appointment and they started numbing my right side first molar. I told the assistant I was there for a crown to be placed, and they said I needed a root canal on my right side and, more or less, tried to bully me into a procedure I didn't need. The assistant stated I would be charged for the cancelled root canal and they have proof I agreed to it (and they never produced it), Fleming comes in and the assistant raises her voice stating she didn't understand why I didn't want the root canal (because it's an expensive procedure that your informing of that minute). Got my proper molar crowned, told the front to cancel my upcoming cleaning and that I wouldn't be returning. But hey, at least they have art :/

These people lied and pushed my 80 year old father into getting a tooth extraction he did not need…read more It's been two months and he's still in constant pain because it hasn't healed yet. This place uses the patient's fear and high pressure sales tactics to prey on the elderly for money and they do not care how much unnecessary pain and suffering they cause. They need to be shut down.

Dr. Patrick Moore removed my broken tooth . I was very impressed with Dr. Moore's honesty and…read moresincere concern for his patients. Dr. Taylor Sutherland is also one of the nicest dentists I have seen in my 70 plus years on this earth. Her concern for her patients is remarkable and she has a way of making you feel like you are special even when you are being a little challenging. In response to some of the previous reviews regarding payment of dental services, I would like to say that several times when I was given an estimnated cost of service, the actual fees were less than originally stated. I was not asked to pay the original amount and then wait for a refund. I was asked to pay the adjusted amount (which was a nice surpirse to pay less than anticipated.) As a senior citizen, I would recommend Dr. Moore and Dr. Tayhlor Sutherland to anyone who needs a little extra patience when having dental work performed.

Wonderful experience with Dr. Busch getting our babies tongue tie done. The entire process took…read moremaybe 5 minutes start to finish. The procedure itself took 45 seconds tops. Dr.Busch is extremely professional with overall care. Wonderful bedside manner, very swift and thorough, has immaculate composure as well. I wouldn't go to any other dental office! Thank you Dr Busch Team!

I've been a patient at the North Kansas City Dental Group since childhood, and my experience has…read morealways been positive. While I've primarily seen Dr. Busch, I've had the pleasure of working with several hygienists over the years. Currently, Joyce is my hygienist, and she truly stands out as the best of the best. Joyce ensures that every visit feels like a thorough and rejuvenating cleaning. She provides detailed instructions about the specific areas of my mouth that need focus and sets clear expectations for improvement by my next appointment. There's nothing more satisfying than hearing her mention the progress I've made in brushing and flossing since my last visit. The entire team at North Kansas City Dental Group exemplifies professionalism and care, from the skilled dentists to the welcoming front desk staff. I typically don't write reviews unless I feel strongly about a service, and I genuinely believe that the quality of care here merits recognition. I highly recommend checking out the North Kansas City Dental Group. They not only enhance your smile with their exceptional dental care, but they also offer a range of other services that can improve your overall health. Trust me; this is truly the best dental care provider.

I arrived on time, several ministers before my appointment. The front desk reception girl asked me…read morefor insurance which I provided. She said this is HMO not PPPO. Very rude tone of voice as if HMO is not welcomed. I said that I found your office on Aetna web site and that it shows you guys are taking new patients. In fact Aetna referred me ti your office. When I phoned this office, they booked my appointment with no issue. But upon arrival, the front desk receptionist is very rude. The receptionist said that I will need to call Aetna to verify if my insurance PPO or HMO. It was such a frustrating experience. After 15 minutes, I decided to leave. It is not worth my headache. As a new patient, I did not feel welcomed but judged. I was treated and talked to with disrespect and treated like a minority and outsider. The demeanor along was filled with discrimination and discomfort. So I told them that if you do not want my business, its Ok. im happy to leave. So I left.

Have been with them for years, even referred family members. The moment I refused to accept some…read morespecialized care which would mean more money for them and more deductible on me they decided I was not a worthy patient/ client or whatever they see everybody else as. Time to move on.

After years of debilitating headaches and many incorrect diagnosis I was finally correctly…read morediagnosed with TMJ. An oral surgeon referred me to Dr. Herre. I was immediately impressed with Dr. Herre's knowledge of TMJ. He also teaches other dentist how to treat this condition so I would consider him an expert. Dr. Herre made me a bite splint and at first, I will be honest, the expense was really hard to swallow. However, when you consider that the hour long follow up visits (all included) for weeks and weeks afterwards, it really makes the cost more understandable. Anyway, I have had my bite splint for 5 weeks now and the proof is in the pudding. I went from someone who spent probably 10 days a month in bed with migraines to being nearly headache free. Before I also had other symptoms like not being able to chew foods, ear pain, facial pain and all of it has disappeared. My husband is thrilled that I'm not tired all the time anymore. I cannot say how pleased I am with the results so far.

I have been seeing Dr. Scott Herre since I was about 4 years old and I can't imagine seeing any…read moreother dentist. Except I suppose I have seen his brother Craig on occasion. I have had the same Hygienist, Fern, for as long as I can remember, Louise has greeting me since I started going there and I appreciate the family atmosphere of the practice. Their staff is obviously loyal for a reason. They are a great bunch of people. My entire family sees the Herre's. Over the years I have gotten sealants, fillings and broken teeth removed on top of my regular visits and I have always felt at ease. I am never intimidated and as Dr. Scott will tell you, I never cried! It's a nice treat to go to what is usually a dreaded experience and actually sort of enjoy myself and feel cared for.

They'll do procedures that are not even partially covered by your insurance without telling you…read moreit's not covered. Nearly $600 for a "routine" visit. Additionally, the office manager is very rude and hung up on me. Update: the ~$600 not covered by insurance won't be charged to me. I don't know why their office manager couldn't just explain this instead of being rude and hanging up on me.

I went in for a routine cleaning as a new patient to this office. They decided on a deep clean…read more According to all other practices in the area the services I received should have not exceeded $2400. They charged my insurance $4200 and charged me over $1000. I have also had the procedure done a few times in the past and never needed anesthesia. I was told I have to have anesthesia or they would not do the procedure. I refused the treatment and they still charged me for all future procedures. They illegally made me choose between anesthesia and my right to choose or make me pay anyways. I have called and left messages but they refuse to answer and remedy the situation. So I already have it in the works through the dental board of kansas and bbb. Next is the cfpb.

Still my best find to maintain dental hygiene…read more Even though my regular hygienist was out Joann filled in fine. Talk through what she saw, concerns, what I need to do better and my throat cancer exam. Dr closed out my visit with "looks good"!

If you have allergies MAKE SURE YOU CHECK WHAT THEY GIVE YOU. They gave my gf a medication she's…read moretold them TWICE (on two separate visits) she was allergic to. Then they tried to just play it off after she had a reaction. Then they wouldn't give us their insurance information and told us once we got a lawyer the lawyer could get it (I worked in insurance, this is 100% incorrect). Had to drive down to the office for her file to show them she noted this allergy, then they wouldn't even have the dentist come out to talk about what happened after I waited 1 1/2 hours. After all that, they tried to only give me half her file. Would not recommend in the least. Worst dental experience ever.