Today is my last visit to this business, and I am deeply disappointed and disrespected by the way I was treated. After being a loyal customer for over five years with Chris at his previous location and later at this one--I never imagined I would encounter such poor service and disregard for my time and respect. I had a 1:00 pm appointment today but, due to traffic (I live an hour away), I arrived about 15 minutes late. Despite the long drive, I've always trusted Chris (the owner) for great cuts, so I didn't mind the wait. It's also worth mentioning that in Flushing alone, there are over 100 salons I could have chosen from, yet I stayed loyal to Chris for these many years because of the trust and quality service I thought he provided. However, the way this business is run is not just inefficient--it's disrespectful. When I arrived, I saw Chris was working with two women on their hair dye, and he asked me to wait until they were done. I was perfectly fine with that, understanding that he was in the middle of work. However, 40 minutes later, another customer walked in, and despite me being there before her, she was washed, seated, and attended to first. I was confused and frustrated--this is not how appointments should be handled, especially when I had been waiting far longer. At around 2:15 pm, Chris approached me and suggested I allow someone else to cut my hair because the woman who had arrived 40 minutes after me had a 2:00 pm appointment. I was shocked and insulted. My cut takes at most 20 minutes at most and I had already waited over an hour, and he wanted me to wait even longer while prioritizing someone who came in after me. His reasoning was that I had arrived late, but that's no excuse for disrespecting my appointment time or treating me as though my time didn't matter. Even when I am on time or come in earlier, I still have to wait an hour so what's the difference? I understand I have to wait for the people before me but this wasn't just about timing--it was about treating the first customer with basic respect. This is not the first time I've encountered such poor service. My parents had similar experiences: my father, who had a 12:00 pm appointment, was made to wait over two hours before getting his cut. My mother, who arrived early for her noon appointment, was also made to wait long past her scheduled time. To make matters worse, a staff member called in a friend and prioritized them, cutting their hair ahead of my mother's. This type of preferential treatment, where personal connections take precedence over paying customers, is unprofessional and completely unacceptable. The way this business is run is not just inefficient, it's disrespectful. It's not about the timing or who arrived first--it's about how customers are valued. I drove over an hour and a half to be treated like this, and that's simply wrong. For a business that's supposed to be built on customer service, this experience has shown me that they've lost all sense of professionalism and fairness. After being a loyal customer for over five years, I can no longer support a business that treats me, my family, and other customers with such disrespect. My parents have already stopped coming after experiencing similar treatment, and after today, I'll be doing the same. I would strongly advise anyone considering this place to think twice before trusting them with your time and money. read more