I have been getting Goodfood for quite a while now. I suppose I'm partially to blame for not really paying closer attention to these things. When I Google it they do say they source from the US seasonally, but it's the middle of summer. I'm not sure why this is happening but I'm very unhappy about it! read more

Goodfood - clearly American - Do-It-Yourself Food Near Me

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I was a Goodfood customer for many years - through a partner's account from way back in 2015, and through my own account since around 2019. So I have a lot of experience with this company and have been a loyal customer. Today I finally made the decision, after multiple past considerations, to cancel my account. Goodfood works on a predatory subscription model. They make it so that you can only skip a few weeks at a time, and if you forget to check back in to skip more weeks, you are stuck with an unwanted, very expensive box. I have complained to their customer service agents a handful of times over the years when I would be charged for a box I didn't want. I always hoped they would eventually prioritize their customers and implement a feature onto their website and app to pause subscriptions indefinitely. After so many years of having unwanted charges and deliveries, I can only conclude this will never happen, and I have no choice but to cancel my account if I want to avoid this situation again. It seems that Goodfood banks on your forgetfulness and doesn't really care if you actually want their product or not - otherwise I see no reason they wouldn't give the option to pause the subscription until you manually place an order again. I guarantee you I would not have canceled my account if this was an option, because I actually do like their recipes and food when I am CONSENTING to the order. Now, after having already budgeted for my meals this week and with a fully stocked fridge, I will have to deal with this surprise $100 charge and a box of unwanted food tomorrow. But, at least I can take solace in the fact that this time, it will be the last time this happens to me. Good riddance, Goodfood. read more

They wouldn't deliver my order for some reason. Other sites said they couldn't before I placed I gave them my money. It went as far as nanimo then it was held there for some reason. Hopefully someone got to eat the food, I hate waste and was exited to try my meals. I received an email saying I need to change my address to make it easier to find but I put the correct address and it is easy to find plus we have a post office here where you can drop peoples packages off at. I explained everything to them and they said they were going to give me a refund and never did, I got a call from fed ex saying it couldn't be delivered. I waited a very long time just to hear anything and nothing so when I finally had the courage to talk to someone they finally gave me a refund and I of course asked for my account to be closed. I get an email this morning saying I need to pick my meals! Like what?! Now they didn't even cancel when they know I can't get the food. So frustrating and scary because I can't waste money. I was so mad because it said you need to chat to cancel for some reason but was so worried I would have to pay yet again so I did it only to find out it's a robot, more annoying then other sites but I was happy not to talk to a person or make a phone call. I really hope it's canceled for real this time, stupid company wouldn't recommend dumb crooks. read more

Goodfood is best at one thing: Operating a call center and phishing for subs. They use every trick in the modern playbook to trap clients into sticking around past their desired interest: -unable to remove credit card information from the page -multiple calls in relation to cancelling subscription -cannot cancel the order or the charge during the week leading up to delivery -cold approach door to door sales -offering discounts but spreading them out over months of purchasing -pyramid scheme-like referral discount program It comes as no big surprise. These practices are part of every day living with these companies, but in this case, they didn't even offer a reasonable improvement to just buying groceries. Do yourself a favor and just go to the store. I regret saying yes to this brand. read more

I'm not one to be easily swayed by commercials or ads, so I've known about GoodFood but never ventured into trying it out until a few months ago. Things were getting hectic in the household and it started feeling like our family meals were suffering so we bit the bullet and gave GoodFood a try. We wanted to see if having a Build-it-Yourself meal once a week would be better than TakeOut and... I have to admit, it was much better than TakeOut. Now, my family and I cook together quite often, but here were meals and foods (especially some vegetables) that we never really worked with before and thus the experience of the family preparing and cooking these meals just made it great to be "back in the kitchen" again. Having the portions ready for what we needed was a time saver and there has always been enough food to even last as a leftover plate the next day. Unlike some of the reviews I've read, we haven't experienced any issues with the deliveries. The food gets dropped off and we get a notification (which doesn't make the dog bark like a doorbell does :) ) and the packaging is cooled enough to stay outside for a bit should we not be able to bring it in right away (although I have to admit that most times the deliveries have been made very early in the mornings) We're still using the service (as you can see from all the pictures I've put up) and will probably continue to do so off-and-on for a while as it really has been a nice change of pace. read more

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Extremely difficult to delete your credit card information, personal information and to unsubscribe. Felt scammed!

3.5 stars My cousin comes through once again with a code to give this meal kit delivery service a try. It was easy to sign up and choose our meals. There's many different types of meals: classic, easy prep, clean 15, appetizers, brunch, family and vegetarian. Then there's also prepared foods and groceries. A more in depth look at each recipe, including cooking instructions, was given when clicking into each dish. I don't remember seeing this with the other meal kit services. What's different with the delivery of these meal kits was that I received a text that the box was on the way and there was a link for a real time look at the route of the delivery vehicle. I also received a text when the delivery was 5 minutes away. The meal bags were plastic and it was labeled as recyclable with brackets to check local guidelines ie, probably not recyclable which was disappointing since this just creates more waste. It was disappointing when taking out one of the meals to cook and finding that the lettuce mix had started to spoil and there was lettuce juice leaking into the rest of the bag. One of the radishes in the same meal kit had also started to go bad and there were dark spots when I had sliced into it. In another meal bag the green beans had so many dark spots on them. Freshness wasn't the best with the produce and maybe I've been lucky since I haven't had any issues with other meal kit services. I reached out on instagram and compensation was provided. The service rep asked for a photo of the serial number on the meal bag to look into it and I was told that the quality issues have been forwarded to the production team and the proper follow-ups are done. Cancelling is slightly more difficult than other comparable services since there wasn't something to click on to cancel. I started a chat on their website and a representative provided me some options to keep the subscription but it's not feasible for me at the moment so he was kind enough to cancel for me. read more

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Recently, a highlight from a year ago appeared in my photos app. Ah, yes. I tried Goodfood. I didn't realize that I could review it on Yelp until now. There are a number of meal kit delivery services out there these days. I held off trying any of them until last year. A friend of mine shared his code to enjoy a week's worth of free food that was valued at $86. Free food sounded great to me. I couldn't say no. The process was easy. I signed up and decided to try the low-carb plan. I specified getting my order on a Sunday. It gets delivered during a window slot. Mine came in the afternoon in a large box. I was excited. I got three meals for the week: - Spanish-style pork and cauliflower rice skillet - Tomato baked cod - Beef and quinoa tamari bowl Each meal came in a plastic bag. It was like opening nested Russian dolls, but in plastic form. There would be a small container for miso, soy, and other condiments. Each herb was in its own bag. Everything was meticulously packaged. The proteins were at the bottom of the box. There were chilling out with the ice packs. You get a recipe card for each meal. Directions are super simple. You can only mess up if you don't read the instructions carefully. Although I had made a beef and quinoa tamari bowl, it smelled and tasted so good that I ended up putting it on a plate. I am not great at plating, but I enjoy cooking and eating. All three meals tasted delicious. I was extremely happy with this service. It does become expensive if you want to subscribe weekly and adjust how many meals you want each week. I stopped after my free trial, if you will, because I was curious and wanted to give Goodfood a try. My only concern is how much plastic you end up with after you are done cooking each meal. If I remember correctly, I couldn't recycle the tiny bottles that had condiments. I had no problems cancelling my subscription. You can skip deliveries to suit your needs. I keep getting e-mails to rejoin. I may down the road when I run out of things to cook or just want a break. I had a great experience with this service for a week. It's perfect if you want tasty recipes where all ingredients are measured and provided to you without the fuss. (43) read more

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terrible customer service. expensive. no phone number for help. food is going downhill. they cant even give a real tracking number. I will be switching to hello fresh after my coupons are up. you cannot cancel. do not sign up. use hello fresh. better food and service and prices. by good food read more

While the food is great, when the order actually arrives; the accountability of the company is horrible. We had several orders that never arrived, or they sent the wrong things. For the orders that didn't arrive, we got a credit for our next order, which couldn't be used FOR A WHOLE WEEK. Imagine spending 150 dollars on your grocery budget, and the groceries don't arrive. And the company says "Oh sorry to hear about that, but we can't give you refund, but here is a credit for next week! Oh you don't have food for four meals? Not our problem! That is what happened here AGAIN this week. And if they do refund your card for their mistake, it's only 50%. DO NOT RECOMMEND. Never again. Total waste of money read more

Super happy with Good food service recently. I'm loving the new Goodfood Wow section where I can order my groceries and pre made salads and it comes the next day ! They have come a long way and their recipes just get better and better every week. I do love that there is members fav and meals come back that are voted on. read more

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Goodfood sets everything up in a way to ensure their subscribers continue to receive and be charged for unwanted boxes. Their app is purposefully designed to make it more difficult to skip multiple weeks, or skip long term (multiples steps rather than easy choice and application). Furthermore, twice this year, I received boxes on dates I had previously chosen to skip, when I looked back at the app, my choices (including the subsequent weeks in which I had previously set to "skip") had been changed back to "Scheduled". Of course, their poor customer service offers no accountability. On these weeks that these boxes are automatically sent, they send you their cheapest meals (value far below what they charge you). I can not give a low enough account of Goodfood, their product, their customer service, and their app. read more

Terrible. Food never arrived as promised then received message it was delivered at 10:30pm on a Sunday night! Nope, message received but not the food. Joke service. Order elsewhere. read more

I just cancelled it. I received an unwanted box even I already cancelled my account. The meals they sent were horrible. I had to pay for the cheapest food ever. The app is unreliable, They should ask a confirmation before sending you a horrible and cheap box you don't want. The customer service also is very bad, the worst experience I ever had. read more

If only there was less than a one star option.... I live in Rosemont. I've been sick and I have a toddler, so I decided to try the grocery delivery option. My food was dropped off in Verdun - 2 different places apparently! When I called the number on their website, it wasn't taking calls. It took 15 minutes of searching to find the live chat. I had to speak with 4 people to prove my food was dropped at the wrong address. Instead of refunding me they tried to credit my account. I wasted 30 minutes getting my refund and canceling my account. And I still have to find food for me and kiddo. read more

Goodfood - This is still not Rosemont. Also, did they drop it off at two address?!? - Do-It-Yourself Food Near Me

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No complaints about the food. It tasted like restaurant quality. However, there were a couple issues overall. A third of the onion that was provided was rotten and had to be thrown out. Although to be fair, there really wasn't any way to know that before pealing it. The main complaint I have is the time. The website said it would take 30 minutes. That was a bald-faced lie. It took me an hour and a half. I'm sure a more experienced chef may have been able to do it faster, but even if I was the flash and travelled at the speed of light, it would have been mathematically impossible to cook it in 30 minutes. Overall it was nice not to have to think "aw what am I going to have for dinner" The website can be a bit confusing, I suppose, but I don't really understand how so many people had trouble cancelling their order. Just press the minus button under all three meals under the "What's in your box" heading until there are three boxes that say "Complete this box by adding another recipe" and make sure you do it two days before it's supposed to arrive. read more

I have ordered 10 sets of meals for my 85 y o mom. The first box was delivered to the completely wrong building. The second box was not delivered to her door. Goodfood doesn't knock when it delivers so your food will be sitting there all day until you notice it. (Reported by 3 separate family members). This past Saturday, she received no box. No apology or info was even provided. I called in 2 days later and they said that on the first attempt at delivery, the box was found to not be in the truck. On second delivery attempt, the box was also not found to be on the truck. The compensation fir leaving an elderly woman without food and not telling her was a coupon for 20% off a future order. Also, the packaging was all single-use plastic film. They could not say where fish was sourced. This service does not flow; you must babysit it a lot. I'm not down with that. 2 stars for the recipes. We won't be continuing. She prefers getting premade meals from Summerhill. read more

Goodfood - One of the chicken meals, omitting many ingredients - Do-It-Yourself Food Near Me

Really love the recipes. Easy to make fancier meals at home when I need a fix without paying high restaurant prices. I get bragging rights that I made it and it tastes fantastic! the quality of the meats is really good and always fresh. Presentation of final product always looks great! I can see why older adults might not like following the recipe cards as my parents don't understand the concept of pre planned mealkits. but my elderly parents certainly do enjoy eating it! Recipe cards are easier to follow compared to other mealkit companies. Packaging feels higher end with Goodfood than other mealkit companies so I always enjoy opening the package from Goodfood compared to other companies. The taste with the spices and sauces is always amazing, so my family is always excited whenever I'm making Goodfood for dinner! I tried other mealkit companies and the quality of the end product doesn't compare. No issues with the vegetables so far. Still fresh at arrival. No issue with delivery. I love how you can see where the delivery driver is on your app like on Uber! I live in an apartment building and have not had any issues with delivery. Driver was very polite and nice too. It is harder to unsubscribe because you have to message customer service instead of clicking of a button. But they have been quick to respond to my questions and while I do skip certain weeks I am not unsubscribing because I will certainly be ordering again. Maybe once a month rather than every week. It is more expensive than other mealkit companies but I feel that it is worth it given the value that Goodfood provides over other companies! It is a nice treat once in a while. Goodfood definitely has my business! read more

Goodfood - Filet mignon with roasted potatoes, mushroom in gravy, and panko crusted zucchini and squash - Do-It-Yourself Food Near Me

DO NOT SIGN UP-they make it impossible to cancel. Do not give them your credit card info. They have a button on their website that says unsubscribe but does nothing when clicked. Chat did not work, even after I disabled my ad blocker as suggested. I had to message them on instagram and skipped a week as suggest yet got charged again for another box. Food isn't really even worth it..some of it is okay but bad selection and definitely takes longer then 30 minutes to make. Very limited selection of "normal" meals, a lot are low-carb or vegetarian. There are WAY better food delivery services out there. read more

This company uses some of the most scummy tactics I have ever personally experienced. Good luck trying to cancel your subscription, you'll need to take a day off work in order to figure it out because they throw as many obstacles in your way as they can, in an effort to discourage you into submission. If you manage to pull off the miracle of cancelling your subscription, your victory will be short lived. They will unleash a torrent of text messages, email, physical mail and even phone calls. Their texts will come with the "reply stop to unsub from sms" which is a total lie. I have replied "stop" at least 4 times and still get pestered by this scammy company. This company is such trash I wouldn't take their food if it was 100% free at this point. If an individual harassed someone as much as this company does, they would be serving time in prison and have a restraining order. STAY AWAY! read more

I finally decided to try out meal prep services! Goodfood isn't super well known here on the west coast, but I appreciated that its Canadian. As far as packaging, ingredients were organized into recyclable packets (e.g. ziplocs) or mostly reusable plastic containers. However, their competitor uses paper bags for holding all the smaller bags of ingredients per recipe which is more sustainable bc paper can be recycled or composted. Plus, not every jurisdiction recycles flexible plastic like we do here in BC. The meal prep cards are large with the recipes broken down into steps and photos of the finished dish. The instructions to wash the produce needs to be more obvious and included in the actual instructions on the ingredient list or in the prep steps, not in tiny print at the top of the card. The courier did not buzz or phone, but I still got email from Goodfood saying I was unresponsive, which was annoying. On the other hand, it is good that they follow up on the delivery. In terms of food, the produce needs to be looked at better...the green beans I received were spoiling which was a waste of food and also severely cut back on the recipe and portions for that meal. The recipes themselves are hit or miss. The chicken recipe was quite salty and the amount of soy sauce needs to be significantly reduced. I enjoyed the fried pork chops with potato salad, though that was the one with the mostly unusable green beans. It seems like there is a problem with each meal, either in the quality of the ingredients or the recipe itself. The Thai beef basil meal was really good, but the rice needs to be a bigger portion for two people. A teenage boy or grown male would probably eat double the portion of rice that was included and supposedly for two people. I'm not sure why the rice was skimped on as it is a relatively cheap ingredient. Overall, it was good to try this service, but it us expensive for the amount of food you get and the quality of the food and recipes. I can shop cheaper on my own and cook more consistently better tasting meals. As well, i found that some of the recipes required using multiple pots or pans and really did not save me any time other than maybe the trip to the grocery store. read more

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I just cancelled it. I received an unwanted box. The meals they sent were horrible. I had to pay for the cheapest food ever. The app is unreliable, I did skip that week! They should ask a confirmation before sending you a horrible and cheap box you don't want. read more

I'm kind of surprised to see some of the negative reviews for this food service. I've been using this service for the past few months now and have been more than happy with the quality of the food, the service/their customer care department, and with the flavour of the dishes. Although I've experienced some negative situations (ex: certain products being swapped - chives vs green onion vs shallot, bad meat on two occasions), their customer care department definitely made up for it. After speaking with a manager/advisor for about 5-10 minutes regarding the situations, they immediately credited my account based on the severity of the issue. They have also ensured that these mistakes will be fixed, especially during the COVID-19 pandemic as they are trying out multiple distributors during this time. Their dishes are super tasty and easy to make. They take about 20-30 mins depending on the recipe (usually slightly less if you're two people making it rather than one). I find that there is never a lack of flavour. I would prefer to have spicier dish options but I do understand that they need to cater to all palates. Overall, I am super happy with their subscription service and will definitely continue to use them! read more

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They are SCAMMERS, after my first order, they charged without authorization, without any notice or email or text. I was charged $200 without any invoices or receipts. when I asked for refund, they gave me a vague reason, that I went against their policy coz my house address was used for another account. and when I explained them that that's would be my brother. they literally Refused to give me refund. The worst part is they will just take your money without your AUTHORIZATION read more

Quelle compagnie de cabochon! J'ai bien (très bien) remplis ma fiche. Un dude m'appelle en aprem pour me demander si mon adresse est à L ou M, je lui dis "regarde ma fiche". Je reçois un message comme quoi ma commande arrive avant 20h00 et il est 22h42 ....rien de rien ! TRÈS bon service ! Wow ! Et le service? Un AI qui me dit que j'ai "annulé". Ah oui ? Je ne savais pas. Bref. 5 nevermore.... mea culpa ! read more

fraud. They place order without your consent. They wouldn't allow you to cancel order. read more

I am a loyal customer with GoodFood for over two years with their subscription boxes. I am leaving this comment regarding their grocery deliver services, which when you start your order on the website, tells you delivery time estimates for your area. At the time I placed my order, the wait time was 30 mins. I placed my order at noon. By 2:30 PM I contacted them via live chat. They apologized that their was a glitch and they were re-sending within the hour and I would receive an email confirmation. I did not receive an email confirmation. Nor the order. I started another live chat after 3:30 PM. The rep did not take accountability for the previous rep's word, which is the company's word. He also argued about the policy with me. He said actually the commitment is if you order past 2 PM, they deliver by 6 PM. But that is not at all the language on the website or the promise. I also ordered at noon before any "imaginary" cut off time. Illegal false advertising at best. It is now past 6 PM and I have not received my order but was charged for it. Stay away from GoodFood Groceries. read more

So far, I'm really enjoying my experience with GoodFood minus a few small issues. First thing I'd like to note is that the customer service so far has been very good. I had a few issues when I first sighed up but they were solved relatively quickly by using their online chat. I spoke to Pamela both times who solved the problems. In total, these issues took about 2 hours to solve which is a bit inconvenient when you use this company to save money. So far, I've had 2 boxes with 4 meals each. I have been satisfied with all meals. Portion size is very good. For me and my boyfriend, we usually have enough for dinner and then one of us for lunch the next day. I really like how it is a complete meal. I think that is the best part. I find we usually spend a lot of time on a main dish when we cook on our own and eat whatever on the side. Goodfoods allows for a complete and cohesive meal. The time estimates for each meal are pretty accurate. We are two in the kitchen so I would add 15 minutes to each meal if you're cooking them on your own. The boxes were delivered on the right day and there were no missing ingredients. The recipes are very straightforward. We like spicy food so I find the meals could use a bit more flavour. It's easy to add a few ingredients to the meals, which is what we have been doing. I love how the meals include ingredients I don't normally use often, which allows me to discover new flavours without having to buy big portions There is an issue with packaging because it is true that there is a lot of plastic. However, most is recyclable and you can return the box and ice packs by leaving it outside your door on the next delivery day. In general, although there is more packaging, there is less food waste because everything is pre-portioned. Budget-wise, definitely not cheap and I would say that each potion had 3-5$ worth of food in it but costs over 10$. I think I'll order a box once a month because it is a pleasant cookIng experience but not feasible for every week. read more

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I've been ordering from this service on and off for the past year. The good: You make a selection of the recipes that appeal to you on a weekly basis or choose to skip a week. Recipes are exact in terms of ingredients and instructions received. Portions are great as left overs. I order for two people and have enough remaining for the following day or two. Steak dishes are by far the best in my opinion! Customer service has been great at rectifying mistakes. The bad: Every now and again, a bag will come with wilted vegetables. In my case, I've had onions, garlic, spinach and other greens go bad long before it arrives at my dwelling. I haven't made a fuss about it as I tend to have those items in stock anyway. There's been a couple of situations in the past where I received the wrong meal or some type of lean protein that wasn't fresh. In those instances, customer service was contacted immediately and without hesitation, they either refunded the money or replaced the items. Overall, 7.5/10. It's great since you get to try different foods you might not normally make on your own. Dishes list in detail what they contain and are rich in flavour. Helpful for when you need to make something quick. Personally, I like the lean beef types of meals as the meat is always top grade, fresh, delicious and filling. Haven't had much luck with their shrimp selection. It can be pricey. read more

The food kit is good, but the delivery service is terrible. They leave my food outside the building, and don't ring, knock or call to let me know it's even there. The customer service isn't much better. They've done this multiple times, and keep saying they will look into it, and it won't happen again, but it does more often than not. read more

I have had numerous deliveries from GoodFood for both the dinner and breakfast box and didn't have any experience like the reviewers below. Reading those reviews prior to subscribing put me on edge but I did not receive any deliveries I didn't order nor any missing/bad produce. I hope it stays that way! For selections, I like how recently omelettes were added to the breakfast box and there are three different kinds. I'm also a fan of the different categories like easy prep, veggie and classic. There are so many recipes to choose from that sometimes it takes me a while to decide which one I want to go for, unlike Chef's Plate where I felt the selections were not enough. I like how compared to Hello Fresh and Chef's Plate, I am able to gift free boxes to friends and not just a discount. What could use some improvement is variety of recipes- I'm getting tired of making tacos and pork chops. I'd like to see more shrimp, more fish and pizza. I understand shrimp may be more expensive, but I do see it's an option in the future so it seems the chefs are just not concentrating on shrimp dishes at the moment. I also find that the recipes use a lot of spices and my Mom doesn't eat spice very much so some recipes as a selection that use less spices would be appreciated. Also, I don't like how cancelling a subscription you have to go through e-mail instead of Hello Fresh where you just toggle on and off. It's just a sneaky tactic to discourage users from unsubscribing and while I understand users can skip on the delivery schedule, it's just the mindset. If someone wants to cancel, then let them, don't make them go through a hassle, although the customer service team has been excellent so far. Another thing I'd like to bring up is I'd like the option of the add-ons if I'm ordering a breakfast box. It kind of sucks I can't add on say, the baking cookies kit. Is it because there wouldn't be enough space in the box or the add-ons can't be stored together with the breakfast content? I'm sure there's a way that can be worked out. Yet another thing is I'd like to be able to modify how many smoothies I get. Revive Superfoods allows you to order 9, 12 or 24 smoothies in a week or 12 or 24 smoothies per month. 12 breakfast items can be a bit much so having the ability to knock it down to 9 or even better yet, customize exactly how many you want by adding or subtracting would be great. What if I wanted 10? Or 13? If I wanted more, I have to wait until the next cycle to order and can't even add on an additional smoothie. This may have to do with the box size and shipping to be profitable, but as a customer, it's always great to have more options. read more

All of the meal-kit deliveries have great offers to get you signed up and GoodFood was no different. Their meals definitely looked the tastiest on the website. Clicking on the recipes gave you information on what was included in each kit and some of the nutritional information as well. Recipe cards came prominently placed on the top of the box. One thing I was a little disappointed in was how much plastic each meal had. It was good in that you could see what was inside for the most part and kind of gauge how produce was aging and stuff so you can plan out what to eat pretty easily. Most of the plastic wasn't recyclable though which was disappointing. I actually had to reach out to customer service to cancel. There wasn't an easy way to do it on your account page. They do have a chat feature so I didn't have to call anyone. The one good thing was that I had entered my request but forgot I had connected to chat. They went ahead and cancelled my subscription for me so I didn't have to reconnect and do it all over again. read more

Don't use this service. The food is ok. But the customer service is terrible. Had nothing but issues and trying to cancel is a nightmare. Followed there instructions and still got charged for the next box and since I had canceled and not picked the menu for the week as I had asked for the account to be canceled they "curated" a box for me only one of which I could eat since I'm celiac and they all had wheat in them. And trying to get ahold of anyone is next to impossible as they turn there phone line off claiming they are to busy and to email or the contact field on the website. read more

Of all the meal kit delivery options, and I've tried 'em all, I'm the most impressed with Goodfood. They have a great price point, have never delivered any lackluster ingredients, and have many options for the whole family. We used to do four servings of their family options and once in a while throw in a fancy steak and some good juices. Currently we're on a two portions of Clean15 kick. Like many basic bees in the western world, my husband and I are doing a (modified) Whole30 this January. *Jazz hands.* This week on deck: +Filet mignon with orange something +Pan seared trout +Brazilian chicken Lastly, and I think most important of all: They make it *very* easy to pause or cancel your subscription. I like that they understand this is sometimes a necessity, sometimes a luxury, and for many stretches of time not something you're interested in and don't make it hard for you to cancel payment. I know this seems like a given, but it's honestly not with a lot of subscription based start ups! I appreciate you, Goodfood. read more

I cancelled my subscription online and next thing you know I am still being billed and they are sending me food that I don't even eat. This company is extremely hard to cancel. They are scammers. Do not sign up with them. The food is not even that good to be honest. read more

So here is the story with Goodfood: they were a decent company when we started using their services in 2019. As the time went by and more people started using them the quality of products went down (e.g. meat that has a weird smell to it - went straight to garbage), they stopped being punctual (missing ingredients is a fairly regular thing) and you had to wait an hour on the phone to reach their customer service. But this time around what they did is totally unacceptable by any standards. On January 17th we've made a pretty big order of over $120 in groceries due to be delivered on (see attached screenshot 1) January 21st (past Thursday). On January 18th my credit card is billed. On January 20th they send an e-mail that states (see attached screenshot 2): "We are writing to inform you that due to the lockdown and a significant volume increase, your order scheduled for tomorrow, Thursday, January 21st will be delivered Saturday, January 23nd. Should you be expecting frozen items, they will still be delivered as scheduled, tomorrow, Thursday, January 21st." Apart of the obvious misspelling of "January 23nd" (it should be "23rd", Goodfood) that sounds fair, at least they did let me know ahead, right? Wrong! As I had both frozen and non-frozen items in my order, on January 21st I get an SMS with a link to a site where I could track my delivery. The driver goes around all sorts of different neighborhoods but never makes it to my house (see attached screenshot 3). Friday, January 22nd: I try to reach Goodfood to figure out what is going on. They've shut down their phone lines and live chat. Send us an e-mail, they say, and we will reply within 24 hours. Ok, that's done (see attached screenshot 4). Friday, January 22nd still: I suddenly get another link to track the delivery driver. Excited, I may actually get my food today, yay! But no, the driver never made it to my neighborhood again, second day in a row (see attached screenshot 5). Have to order Uber Eats. Saturday, January 23rd: sitting home all day afraid to step out of the house so as not to miss the delivery. Wondering if we should get our groceries from IGA, but again worried to step out so as not to miss the delivery. No tracking link for the driver is sent. No one replies to my email within the alotted 24 hours. No other updates are provided. The support phone lines and live chat are still down. No delivery ever arrives. We are completely running out of groceries and are kinda hungry. Forced to spend money on Uber Eats. But hey, at least my delivery status still shows as "scheduled" for past Thursday (see screenshot number 6). So hey, Goodfood, we are HUNGRY at this point, the delivery is 3 days late and you are not replying to direct inquiries. What are you planning to do about it? When are you going to deliver my food that you already charged me for 6 days ago? How are you going to compensate me for my inconvenience of having to stay at home 3 days in a row to wait for your delivery, loss of time trying to get in touch with you and loss of money having to order Uber Eats? As a publicly traded company, do you have any quality standards in service or at least customer service? And no, please don't tell me to write to your e-mail address, I did it twice already, and based on the screenshots that I've provided you can easily see who I am (with the order number being a dead giveaway). In the meantime my rating for you here will remain 1 star, and my next post is going to Trust Pilot and social media. To potential customers - you should be extremely cautious of relying on Goodfood for your groceries or food overall. What happened to me can happen to anyone out there. First they will let you select your groceries and charge your credit card, and then in a few days you will be hungry, unable to reach customer service, afraid to step out of the house and you will be spending money on restaurant deliveries. If that sounds like fun welcome to Goodfood. read more

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Food was fine, delivered on time, and tasted great depending on your personal preference. I asked for a cancellation on my account due to the pressure of the pandemic, but they made the situation difficult by pushing a hold option for 2 months instead. I scanned over the long reply thinking it was a true cancellation but agreed in the end (this part was my fault). However, when that hold was due, they didn't send me anything letting me know or giving me an option to prolong the hold or opt back in - they simply charged me and said because the delivery is on its way, they couldn't reverse the charge. Service in this aspect is terrible and unfortunate because the product is good. Won't be using this service again or recommending it to others. read more

Do NOT use Goodfood. Seriously. I was shocked to see that other reviewers are having the exact same experience. As they point out, they do not let you cancel your subscription! They forced me to instead "pause" my account for 3 months, and then continued to charge me during that period of time, apparently due to a "glitch" in the system. Seems like a no brainer that they would refund me, right? Guess again! Apparently it doesn't comply with their policy. I was dumbfounded, but ready to move on with my life, and told them to cancel my account. Guess what happened two months later? They charged me two more times, out of nowhere, while I wasn't even in the city they sent boxes to! In total, three separate times, they've charged me for product I did not want, did not receive, and did not ask for, and they refuse to give me a refund. What kind of way is this to run a business? How is this not straight up fraud? read more

THE WORST FOOD SUBSCRIPTION BOX OUT THERE!! BEWARE! I wish I could give this place a ZERO STAR RATING!!!! First of all, let me start out by saying that I got a free code to try out Goodfood and thank god it was free because I can't imagine paying any amount of money for this food. This could have easily been a free endorsement for Goodfood but they really screwed it up on all levels to have me a very unhappy and disappointed customer. Like most subscription boxes you choose a specific day which is best suited for you. I happened to choose Tuesdays. I made my account on a Saturday and skipped the first week because I didn't like the food choices being offered in the first week. I received an email on the Wednesday (about four days after making my account) saying that my food was being shipped out and going to be delivered on Friday. I was immediately confused because I made deliveries for Tuesdays and I also did not choose any food for the first week because I didn't like the selection. It turns out, from speaking to customer service via their Live Chat, because I made my account on the Saturday, I was automatically given a delivery date of Friday and so the meals for the first week were PRE-SELECTED for me as well as my delivery date. My bf and I both work on Fridays and so there would be no one there to pick up the delivery, that is why I chose Tuesdays as my delivery date and not Friday. On top of that, I didn't even know what food I was getting in that box. Chatting with customer service on Live Chat was useless, she kept asking what she could do to make this situation better and I told her that she could cancel the delivery for Friday and move my free box to the Tuesday delivery because that is what I originally had thought was happening. She said that wasn't possible. I told her to immediately cancel my entire account because I wasn't going to pay for a subscription that wouldn't be delivered on the specific day I had chosen and if the customer service was going to be passive aggressive and noncompliant. Anyways, the box was sitting outside my apartment all day and luckily no one had stolen it. We decided to make one of the meals that night. THERE IS SO MUCH PLASTIC IN THE PACKAGING OF EACH MEAL. It is not environmentally friendly like HelloFresh. ON TOP OF EVERYTHING, we had to throw out the salad that came with the meal because the kale/parsley smelled rancid and was black and slimey. Overall, I would highly recommend NOT CHOOSING GOODFOOD EVER. Do yourself a favour and go with HelloFresh. Their customer service is significantly better and their products are way tastier and their packaging MUCH MORE ENVIRONMENTALLY FRIENDLY. read more

They call them unexpected orders, but somehow include "coupons" to give to your friends. This is non-refundable. Spend some time with this service and the above will make sense. read more