First, these guys are total liars. I've been calling for the past three days, and it's always some…read moreexcuse either other customers cussing them out or some other BS ( major red flag). Honestly, don't even waste your time. The professionalism is nonexistent. I get it, other clients come first, but telling me it'll take an hour to get to me, then four hours pass with no update, is just crazy unless I make the call back myself.

Poor service and customer satisfaction. Doesn't communicate and now said my car is somehow missing!!read more

I thought Jose was an honest and genuine guy with a great shop but overtime I realized he was…read moreripping me off.... Every minor issue I brought him he would tell me it's normal for my car. One time got a new gas tank replaced and I noticed my gas gauge wasn't spot on like it use to be and he said that's normal. I took it to a family friend and found the fuel pump was placed back incorrectly and now it's back to normal how it should've been. This guy literally lies to my face and doesn't even print out my receipts all the time just a little piece of paper with a total. They act like they are helping you but they are really not, don't be fooled. They are a good shop for a quick fix but i would never go here repeatedly again. Never.

Very very highly recommend guys. I have been dealing with them for over 12 plus years. They do…read more amazing mechanical work on all my cars. Stay busy all the time because of the great work they do m

Reasonable and honest, when I took my vehicle to Chevy in Highland they kept charging me and…read moretelling me all these other things were wrong, running up the bill. Get my vehicle back and it wasn't fixed . Finally took it to Pepe and he found the problem and fixed it.

I've taken my car there for repairs many times since 2009 when I had a Mitsubishi. They are honest…read moreabout their estimates--both parts and labor, they don't fluff the prices like other repair shops I used to go to. This honesty in car business I can greatly appreciate. At other repair shops or whenever I get my oil changed, I often feel like the men in the shops are fluffing prices by trying to dance circles around me (mostly with scare tactics) because I'm a woman. At Pepe's I NEVER feel like I'm being taken when I'm given an explanation as to what problems my car has. I've been so happy with their honest business that I've taken my mom's car there too and I've recommended his shop to a few friends, all of them have also been satisfied. I bought a new car back in 2011 and I didn't have to pay them a visit for a while. A few months ago I ran into some issues with my tires, I thought I could take the car to Pepe's to get fixed. Although he told me he couldn't do the type of work that my car needed with the tires he was very honest with his advice and gave me some recommendations for what I could do, unlike the dealer that was talking about sky high prices for parts and repairs. Today, I had to take my car in for a few minor repairs...again, honest and friendly business and very quick service. Once again, I'm a happy customer. I would NOT take my car anywhere else but to Pepe's. Just know that this shop does not accept credit cards, at least you know and you can be prepared to pay in cash. Pepe's Auto Service is the best car repair place in the area and I HIGHLY RECOMMEND it, the work is quality and so it the service.

Love Northwest! The service is great at reasonable prices. Far better than having your car serviced…read moreby a dealership. I highly recommend Northwest.

if I could give a 0 i would! I came to get my front breaks and Rotors changed and they did the…read moreback! When I told them that was wrong all they could say is "come back monday" I told them I can't I needed it done today because this is my free day. How can you get mad at the customer for something that is your fault. Even the paper that was filled out before doing the work said front. Then they kept trying to have me just pay to keep the back ones on so they wouldn't have to take them off. Now I'm not even 100% sure they put my old ones back on or not. Horrible service would not recommend.!

SCAMMER.......... They lie and steal! They stated that my car was in pounded after I wrecked. My…read moremechanic went to Whiting few hours after my accident to pick up my car, they told my mechanic that it was $1000 cash. I called Herreras and talked to Drew, ( That's what he said his name was and 99% sure he lied about his last name) he stated the State Police said it was in pounded. I called the State Police and they said that is FALSE that the officer will be contacting them. He then lied and said we don't take credit or debit cards! I emailed and requested the owner contact me or my husband and have not heard back yet!

Called on Saturday at 1:30. Needed a tow from merrilville to lake station. They said oh that's…read moregoing to cost you (who says that). 200$ cash or 205$ card. I was willing to take the extreme hosing of cost considering the weekend and where they were traveling from. They called me back after to agreeing to send someone and said if you don't have cash we won't come. I then called another company 75$ (distance is closer) cheaper and straight to the point way smoother. Y'all coulda had my 205 but missed due to the owner from the dispatchers mouth cause they wouldn't accept card for some reason after they said they would. Don't respond with your generic responses I won't use yall in the future I can promise that !

I needed to have a screw removed from the left front tire of my wife's car and the hole plugged…read more (First, it should be pointed out that Sophia, Mike, who was the owner, and technician Kyle, are no longer at the Whiting CarX. They were the ones who made that CarX great. They cared about the customers and honored their commitments and promises, and appointments. That is no more.) I made an appointment over the phone to have the tire repaired the following day at 8:30 in the morning. I got there at 7:45 am and entered the customer area. I mentioned to the man behind the counter about my appointment and that I would wait for the car. He informed me that there was a car ahead of mine, there was only one mechanic working, and he was not sure how long it would take to get mine done. I told him I would wait for the car and went to sit down in the waiting area. There was a lady waiting for her car to be finished already sitting in the waiting area. I looked for a seat but the remaining seats were covered with floor mats waiting to be put down on the floor. Not wanting to crowd the lady by sitting next to her, I decided to leave. I had the tire repaired by a shop down the street in 30 minutes. I know that CarX corporate had come to the Whiting business and had started making changes to the systems and files that the previous owners had been using. This had really upset the people working there and there was friction going on. Next thing I knew was the business was under new management and the usual workers were gone along with the usual good service and family like atmosphere that had prevailed. I, for one, will no longer have my vehicles serviced there.

I made an appointment 2 days in advance online for a 10am drop off, it states a representative will…read morecontact me within 1 hour depending on the time of the appointment. 48 hours had passed and still nobody contacted me to confirm so I proceeded to drop my car off at 10am and the car didn't get lifted and looked at until after 3:30pm and it's now 4:50pm -"at the time of this review and still nobody called me. I called at 2pm and was told in 1 hour someone will call me and nothing, I called back at 4:30 and was then told someone will call me in 15mins and still nothing. Let me say this , DO NOT make an online appointment it's a complete crock and a waste of time. Best to stick with your dealership if your car is new or acouple of years old it'll be more money but the car will get DONE.

Pinnacle did a mobile pre-purchase inspection on a used car I was considering. Really great to work…read morewith: very flexible and professional. I was getting everything lined up on the fly to do a test drive and the inspection at the same time, and I was really impressed that Pinnacle was able to get there post haste. I ended up buying the car and I have peace of mind because of the inspection.

I needed a starter replaced because my truck was stranded in a parking lot and they came out on the…read moredate and time agreed upon and did the job in no time at all price you really can't beat. Excellent communication along the way as well. Would recommend 10/10 times

Sensed a lot of racism my visit here I only say that because skin is a little brown and was quickly…read moredenied service for just a simple oil change but a white man showed up shortly after was greeted with a handshake and helped out with no issue

Andy is my go to guy. He has repaired many of my cars over the years from domestic to import. He is…read morea great guy and does a great job. I always trust him to do a good job and for reasonable cost.