I called for pricing on oil change and new brakes. The male was very rude and to be associated with Costco rewards does not match the quality in customer service. The male was Not friendly at all. He could not give a price range for brakes either. read more

‍‍ SMH came in with a problem on my trans Asking politely how their service work so since I'm young the guy just replied " well it's 90$ a hour and we'll have to inspect it for a hour " Plus what their going to do Like that was very help full BAD CUSTOMER SERVICE read more

After taking my 2013 Ford to a Ford dealership 3x, I gave up on the horn issue Ford couldn't diagnose. I was then informed of Autotime and figured well let's give it a shot. Low and behold Bob gave me a ring several hours after they opened with great news. His staff not only diagnosed the problem, but fixed it in a timely manner. I don't care what you own, I HIGHLY recommend Autotime for any and all vehicle repairs/maintenance. Thank you Bob and Staff! read more

I was recommended to AutoTime by another shop that seemed to be booked up. One of my serpentine belts came loose, due to my tensioner falling off. I called them up on a Thursday morning, and they told me to come right in. They charged me $447 to replace both belts, and the tensioner and pulley that were affected. They were super friendly, honest, and expedient during the whole process, and made sure to call me as soon as they had any updates for me. 4 hours later I had my car back, as good as new. I recommend this place to anyone experiencing car troubles. They're honest, affordable and they know what they're doing. read more

I first came to Autotime in 1995 based on a friend's recommendation. I had had had three bad experiences with mechanics: two were great at giving me a lowball estimate and later discovering unexpected and expensive new problems. The other place was well-intentioned but not technically up to date. I've been coming to Autotime ever since. Bob Macas is simply the best. After my previous experiences with auto mechanics I am highly skeptical of auto repair shops. However, regarding Bob Macas, I trust him completely. I've had five cars serviced by him and his crew. They give an accurate diagnosis the first time. When there is a problem after a repair, he stands by his repair and makes it right. If you want to roll the dice try someplace else. I'm 64 years old and have been around for a while: Autotime is the best auto repair place around. There may be other good ones out there, but I''m sticking with Bob. read more

Do you have a mechanic that nickels and dimes you to death? Does your mechanic claim to fix the problem but you return within a few days complaining that it hasn't been fixed? When you return, does your mechanic identify some other problem that needs to be addressed before he can fix the original problem, thus charging you more money? Time to visit Autotime! Are they expensive? At first glance, yes. However, I can guarantee that your problem will be addressed and fixed properly within that one visit. In the long run you will save time and money with these gents because you will not be spending endless amounts of money on some other guy trying to pinpoint your troubles. Bob, Mark and gang have been my go-to mechanics for over 10 years now. I even take my car there for my oil changes despite that they are more expensive than the quick service centers. (One time I went to one of those places because I was short on time, and the quick service center stripped my oil pan nut, which caused a leak and required the whole pan and nut to be replaced -- a $60 repair that has never happened at Autotime.) They do not push any unnecessary repairs. They call you to give you the precise problem, resolution and amount it will cost. There are no surprises when you pick up your car later. They also have a lot of integrity, which is a rare attribute in mechanics. One time my engine light came on for a problem that was covered under a "techinical service bulletin" by the manufacturer, which is an unofficial recall. Autotime informed me that the $600 repair could be fixed at a dealership for free. I paid $79 for the diagnostic test. Bonus: If you fail the emissions test and have them correct the problem, they will take the car back to the emissions center for you for the re-test! read more

I was at first skeptical of the service and prices of Autotime, probably because of unfamiliarity with the area and the terms at which they were chosen for me. I broke down on I-55S in the city and the AAA service I used to tow me knew of Autotime as a AAA certified dealer and suggested it, so we went there and dropped the car on a Sunday afternoon (closed). Diagnosis began promptly Monday morning after a hassle free call. About an hour after I called them I received a call back (quick!) and they quoted me $500 for a fix of my fuel pump all-in. I learned this was reasonable after consulting another mechanic in Chicagoland, finding fuel pump prices at AutoZone and learning that this price included the original 1 hour diagnostic fee and labor to install the part. Their labor rate is a reasonable $80/hr. After covering my basis, I called back in the morning to authorize Autotime to order the necessary part and move forward on the work they quoted. I received good communication throughout the process including expectations on timing/cost of the fix and receiving word when the work was finished. I happily picked up my car Monday evening (same day!) and got out for the price originally quoted. As an added bonus they're within walking distance of the Kedzie Orange line stop. My only complaint is parts pricing. Though I know shops customarily markup on parts, their price for my part was especially high ($320) vs. what I believe to be a similar part online or at AutoZone ($140). Otherwise these guys are friendly, fast, and efficient. read more

really bad service. especially the front desk guy. I feel like I owe him million dollars. everytime he talk to me so rude. I have gone there just because so close to my home. but I will never go again. I cant be patient anymore. too expensive and rude people. read more

All the good reviews led me to this place when I began having trouble with my car. I called Auto Time and Bob answered, he was very friendly and said they can work on my car that same day if I took it. Went in, they said they would diagnose and if I stayed with them for the repair, diagnostic would be free. Cool. I got a call 2 hours later and a good 3 things was wrong with my car, they would fix and charge me $700. After agreeing and them "fixing" the issue, the car was ok for about a week and then the SAME EXACT thing began giving me problems. They were so nice the first time, but when I went back a week later with the same initial issues, they claimed nothing was wrong. I went back a third time when the problems got frustrating; the car would not start at times or have trouble starting. They asked me to leave it for a day, the same as the first time, but this time they would "not wait for me if I didn't get to the shop before their 6 o clock closing time." --a favor they did had done for me the first time since I work far and get out at 5. They got really rude and short with what was wrong with the car. When I finally picked up the next day and demanded answers, they told me they would "try changing the stArter "for $400. Excuse me?! "Try" is not something I want to hear after dropping $700 for nothing. Besides, a starter is like $100 so the price was insane. You'd think they'd cut me some slack since they had the car a prior time. Even though I had warranty with auto time, I decided to take it elsewhere never to return here again... Wish I could give them Zero stars for the crap I had to go through. read more

these guys are very good!They are quick but they are expensive, but i don't care as long as i get my car back quickly. I usually drop off my car in the morning and the job is done right and done in the same day,and big bonus they will call you and give you updates. read more

Rip off artists! They will lie and try to get all of your money even if your repair only costs $150 they will lie and say you need $600 in repairs. Stay away!!!!! Do not trust their workers giving them good reviews. read more

Being close to Autotime is definitely one of the few remaining perks of working in this part of the city. They always work quickly, clearly explain problems, and I think their prices are reasonable considering the high level of service they bring to the table. I have brought my car there for everything from an oil change to fixing a cracked engine block and they can do it all. I highly recommend them and think they're trustworthy in an industry notorious for cheats and hacks. read more

Always was treated with respect and didn't make me feel like an idiot. I am a man who doesn't know lick about cars. They get the job done right the right way. They recommend the necessary repairs but do not force you to get the repairs. They have always treated me fair and just. read more

Was referred to this place by my cousin. He seemed to had liked the service they did with his truck. Great honest people to deal with. Their prices may be a little high but they never fail to do the trick. May I also add, their service IS exceptional! I would recommend this place any day. read more

Went here this morning upon the recommendation from another shop. Spoke to a gentleman over the phone and he asked that I come in so I could go over what I needed to be done. Uh, that's the reason I called, so I wouldn't have to drive to your shop! Anyway, I decided to play along and head over there just to see what they would say at the shop. Upon my arrival it appeared that they had several jobs going on so I stepped into the service office. I spoke with Bob, who I assume is the owner/manager of the shop. I explained to him that I had spoken with one of his employees about 15 minutes prior and was told to stop by. Bob had no idea what I was talking about and asked me what I needed specifically. I explained that I needed several parts removed and replaced with new parts of which I already had and was asking for a ballpark figure in regards to labor cost. Bob seemed rather flustered by my request and his attitude was just not very good. I explained very clearly exactly what I needed and he still seemed to be having trouble grasping what I was saying. When I ask you point blank for an answer , I expect that you as a professional and business owner will reply to me in a straightforward way and not make smart ass remarks or doubletalk me. The 5 minute conversation alone left a very bad impression on me and I promptly thanked him for his precious time and walked out of there. Obviously this shop has more that enough clients and doesn't need my money and so I will take my business elsewhere. read more

Bob and his team at Autotime are the BEST!! We've taken all our vehicles to him over the past twenty years and always received EXCELLENT Customer Service while being treated with respect by him and his team. Whether your vehicle needs just a minor adjustment or a major repair, Autotime will tell it like it is. Sure at times a needed repair might become more expensive but check out to see what others want to charge and you will see that Autotime is always fair and reasonable. If you want a repair facility you can trust, give AUTOTIME a try - you won't be disappointed. read more

Bob at autotime has been great. He has been working on our cars for quite a few years and all of his mechanics will tell the truth and quality work seems to be all they do. If you want it done right the first time... this is your place to go. read more