Subject: Trailer Damage Report - Negligence While In Your Care…read more
Dear Outdoor Living RV Team,
I am writing to express my profound dismay and frustration regarding the state in which my trailer was returned after being in your care. The damages inflicted on my trailer were completely preventable, and I am absolutely upset about this situation.
I trusted you to take care of my trailer, but when I got it back, it was covered in mold and cost over $1,400 to fix. My insurance is charging a $500 deductible, which I feel you are responsible for paying.
Timeline of Events:
Tuesday, May 9, 2023
I dropped off my trailer at 8:00AM for it to be resealed and to get an inspection.
I told Cory that the last time it rained, I noticed water on the floor of my RV but didn't know where the leak was coming from, and for him to please check all the sealed joints. He agreed and quoted me $300 for that job and $238 for the 28-Point-Inspection.
He told me that morning that it might take up to 2 weeks before he could look at it, at which point I asked to take it back home and bring it back closer to when they would be able to look at it. His response no, that he preferred to have it on the lot in case he had time to look at it sooner.
Wednesday, May 10, 2023
During that very day and night, we got a ton of rain and wind, so, knowing my trailer had leaks somewhere, I texted Cory to see if my trailer was covered and if not, if the water leaks were taken care of.
I was unable to reach Cory by text, so after calling quite a few times, I finally got hold of Cory who said he would take care of it. I offered at the time to go check on my trailer myself, and to dry it up if need be, but again, Cory said no, he would take care of it.
What Cory ended up doing was putting a tarp over my trailer WITHOUT LOOKING AT ALL to see if water had leaked into my trailer. It was there to have leaks fixed, of course water got in. But no, instead, it was left there to rot for two more weeks causing a ton of mold damage (see photos).
Two Weeks Later...
I eventually get a call from Cory about 2 weeks or so after that initial date. I was excited, I thought my camper was ready to get back on the road, all fixed up and ready to go. But no, I was told to come look at the damage that Cory's carelessness caused, and to call my insurance to have it fixed.
The insurance asked me for an estimate, which I tried getting from Cory, but he completely stopped responding to me. I found someone else who was responsible and professional, got my estimate and was able to get my trailer fixed.
These damages caused me a lot of trouble and money. It's hard to believe a company like yours could treat a customer's property this way and then not try to rectify the situation.
I'm really disappointed with Outdoor Living RV, and I wrote them this letter asking for some compensation and still did not heard from them. So I do NOT RECOMMEND this place ever!