Beware! Vivian Yamashiro is a thief! My brother, a 20+ year Air Force veteran, died Sunday New…read moreYear's morning 2023. On Christmas Day when I visited my brother who was under hospice care, I gave a $5,235 check dated Jan 1st for his month of January stay. Vivian knew my brother was on death's door the week after Xmas and expected to die any day before the New Year. When he passed away I sent a message to Vivian advising her in advance that I would cancel the check, with no reply from Vivian. But when I saw it had not been cashed in January, I withdrew money from the account. But unknown to me, she had already cashed his check on December 28th, even though it was dated 1/1/2023. Again, she knew my brother was dying and expected to die any day before the New Year, yet she stole the $5,235,00 from this decorated retired 20 year veteran. Beware! Nonetheless, the hired caregivers were remarkably capable and caring to patients. Too bad can't say the same for the owner.

Horrible absolutely horrible. This care home is overpriced and beyond what is charged for a solo…read moreroom better care and communication with family is needed. They would not let me see my dying mother. Shut the door in my face and said it's for legal reasons. My mom is dying nokne has the right to say I can't see her. Being shoved out the door having to communicate through the screen like a criminal is NOT OK. Alert system for my dying mother were beyond insufficient. A cowbell was tied to her bed . It's 2022 not ok

After a bout of hospital-acquired pneumonia turned our loved-one's nursing home stay from rehab to…read morelong-term care, our lives were turned inside out. While the CNAs and RNs at the nursing home provided all the basic care and kindness they could, the staffing just wasn't robust enough and we watched him go from walking to bedridden to rapid weight loss and failing, all within 2-1/2 months. We spent exhaustive amounts of time looking for alternative care that could give him a second chance, but despite a lot of glittering promises upfront from care placement agencies, every option came up empty. Finally we found Kina'Ole Estate. On our initial Google search, we breezed over Kina'Ole because we wrongly presumed from its architecture, design, and layout that only assisted living services would be offered. All the long-term care facilities we encountered looked like either a nursing home or a residential care home. Nestled in a gated, tropical setting in Kane'ohe, Kina'Ole is what long-term care should be, but seldom is. Each of the houses on the estate has no more than 8 residents, each with their own sizeable private room with en suite accessible bathroom and roll-in shower. The rooms are arranged around the periphery of each building so each resident has a bank of windows to provide sunlight and fresh breezes, as well as an individual split air conditioning unit for summer days if it gets a bit warm or humid. In the center of each house is a very large common room separated into various sitting areas where residents receive their meals (each house has a kitchen where the home-cooked meals are prepared) and are able to socialize and participate in the daily activities offered. Outside is a generous covered lanai with plenty of seating to enjoy a chat with other residents or visiting friends and relatives, or just relax to read a book. Each house has a full-time house manager and round-the-clock CNAs who are nothing short of amazing. The owner, Beth Slavens, has assembled the most wonderful group of caring individuals and each of them seems to take personal pride in providing exceptional care to the residents. The day our loved one moved in was the first day in months that we were able to finally breathe and know that he was getting the best care possible on O'ahu. Already our loved-one is perking up. He's gone from being stuck in a nursing home bed 24/7 to being safely assisted into a wheelchair and brought into the common room for every meal. They also take him outside so he can feel the sun and tradewinds. On his second day there, his caregiver wheeled him around for a complete tour of all the houses and he was alert and full of questions. We are now hopeful that he can progress back to good health and mobility again. Thank you to Beth and all our new ohana at Kina'Ole. We will forever be grateful.

Having to place your loved one in an assisted living facility is one of the most difficult decision…read morefor a family to make. The process is stressful, emotional & can be overwhelming! There are so many options out there & finding a facility that is the right fit for your loved one is so important. Our family had to make that heart wrenching decision to place my dad in an assisted living facility & after looking at many options & visiting many facilities we first placed him in a large facility that was very nice, staff was nice & looked like it had all the bells & whistles...after about 4 weeks & many reasons later we knew that it was not a good fit for him & we needed to move him...he needed a smaller more home like atmosphere with more individual attention. A friend suggested Kina'Ole in Kaneohe & we arranged for a tour with the owner Beth. From the very moment we entered the beautiful gated property we knew this was the place for dad...it was exactly what we were looking for! The grounds are so beautiful & well taken care of...3 separate homes on the property with beautiful trees & flowers everywhere...nice paved walkways & even a few chickens running around with their baby chicks...my dad loved it!! We decided to place him there & it is the best decision ever!!! Dad's house has 8 rooms...each resident has their own large bedroom & private bathroom which we could decorate however we wanted too...so it could feel like home for him...theres a large living room/common area where the residents have their daily activities & delicious home cooked meals & where they can just relax together on their own recliners & watch a movie together & have a snack. There's lots of staff to help out & to care for dad & all the residents...the entire staff at Kina'Ole are amazing!!! They have made the transition so easy for dad & our family & to watch dad immediately feel welcomed, comfortable & relaxed there has been the best feeling in the world!! Dad loves to be outdoors & take walks & the staff will take him outside twice a day for a nice long walk or whenever he'd like one...they truly care for the residents as though they were their own family members! Dad told me that he "feels spoiled" there cause they all so attentive & take such good care of him! I almost cried hearing him say those words because I knew we had found the perfect place for him!!! He is thriving & happy & so are we!!! We now don't have the constant worry we had before...we know that everyone at Kina'Ole makes it their priority to care for dad's physical & emotional well-being...we finally have peace of mind The icing on the cake was last week I got a text message for Wehilani (head nurse in his house) & she sent me pics of dad out & about with his housemates enjoying the gorgeous grounds & having fun with his new friends. She shared with me how his week went...how well he's adjusting, how his appetite has been, how he's been sleeping (great) & just a report of his week Kina'Ole is a hidden gem & our family feels so blessed to now be part of their ohana!

Talked to a woman about having part time home care. She said she would look into it. Waited couple…read moreweeks, then I called and texted her. I got no reply back. At least, have the courtesy to reply back with any updates. Total time waiting was almost a month.

KUPUNA CARE ~ There is nobody in Hawaii who cares more…read moreabout their clients than Kupuna Care. Flo is THE BEST and I truly mean that! Her compassion for her clients and their care is beyond words. Flo asks all the right questions about your loved one into detail and then she goes to work. Flo's dedication to her clients and their placement is her top priority. Flo found my mom the perfect facility that met all my mom's needs. Flo did this in record time as we were in need of immediate placement. Flo is very thorough, efficient, knowledgeable, reliable. She treats you like family and follows up on how everything is going and if you have questions or concerns she takes care of that as well, swiftly and efficiently. You want the best of the best ... look no further than KUPUNA CARE and Flo!! I'm forever grateful and thankful for all that Kupuna Care & Flo did for my mom, as my mom is "thriving" in her new facility. Our family and friends are also thankful for Flo and the life she brought back to my mom. Kupuna Care Mahalo for all you have done for my mom and my family and friends and especially the peace of mind you gave to me ( daughter ) and our whole Ohana Flo you are priceless

I didn't realize that I used their service before, and was referred by my cousin speaking highly of…read morethem. Funny thing I was directed by yelp to find this place again, and they are amazing . Very friendly , and also honest too! Now days it's hard to find a trusted mechanic. I'm glad I found them again, and highly recommend them for future services

Justin was very helpful to coordinate service for our dad!…read moreWe are expecting great relationship. We have one of thier team members coming today to do a trial. God bless wendy

I found Malama Ola via a quick Google Search for hospice agencies for grandpa and was impressed…read morewith their 5 star rating (on Google AND Yelp). After grandpa recovered from a mega life event/ illness, I informed grandpa's inpatient medical team that we'd like hospice care with Malama Ola and they quickly assisted us with coordinating care with them. I am VERY GRATEFUL for everyone at Malama Ola for taking EXCEPTIONAL care of grandpa, myself and my family during our short encounter with them. Everyone was truly wonderful. So many people to be thankful for (please forgive me if I don't remember everyone's names, there were MANY phone calls throughout grandpa's care and transition). But thank you to Marche (our patient advocate), Christian (our admitting nurse), Danny (our spiritual counselor who played his lovely guitar for grandpa), Jay (our social worker), Jorge (our nurse aid), and Brad (our LPN). And everyone and anyone who may have checked in on grandpa but I missed. Truly thankful for each and everyone one of you, and for all you do. The team at Malama Ola actively listens to families wishes and also strongly advocates for patient comfort and quality of life during this time of their life. Highly recommend this agency for your loved ones hospice or palliative care needs.

Navigating the idea of hospice was very difficult, especially when the hospital urged us to select…read morea company. We did our due diligence and interviewed several organizations on the island. Ultimately, we decided to go with Malama Ola based on their quick response, willingness to answer questions before signing anything, and unique approach to Hospice Care. Our main point of contact was Marchè. She was highly responsive, encouraging, and such a pleasure to work with, considering the reality that we were living in. She followed up with individuals on the team and communicated with our family throughout the process. The one concern I had beforehand was feeling like a "number on a roster." I can honestly say that it didn't seem that way as my concerns and questions were addressed appropriately and in a timely manner. Thank you, Malama Ola, for your support and kindness.

A lot care and intention goes into providing a healing environment for the myriad of human…read moresituations seeking care. Aloha Nursing and Rehab Centre answered all of our hopes for the care and rehabilitation of my husband. Every aspect of care was provided in a facility that shows excellence on all levels. Not only the staff at all levels showed skill and pride in their areas of service, the atmosphere of positivity is constant. The cleanliness is top notch, and above any experienced elsewhere. The meals were multiple choices to suit tastes, diets, abilities, etc. The activities are plentiful and fun, as well as visiting entertainment. The Physical Rehab staff are excellent and skilled, and in concert with the nursing staff, provide the essential components needed to bring recovery and healing. Dr. Beh was extremely empowering and personable. Thankful! ALOHA permeates every aspect of this facility!!

Took very great care of my mom, even after the fact she came home. Checked up on her, very nice,…read morethey deserve more pay for treating others the way they do.

Tiffany was a godsend! We met her out of pure fate and she was able to find us a home in record…read moretime. She handled every single step in the process and made it stress free. Cannot stress enough how awesome Tiffany and the Ihara team was!!! 5 stars!

They are very patient with their client's needs and they communicate well. You will not regret…read moreusing The Ihara Team!

I rarely leave reviews, but my experience with management here--specifically this HEAD…read moresupervisor--was concerning enough to warrant it. There is a clear pattern of inconsistency, favoritism, and lack of accountability. Expectations are not applied evenly, and decisions often appear biased rather than based on performance or professionalism. This creates an environment that feels disorganized and, at times, unfair. More importantly, there is a noticeable gap in leadership. Effective supervisors should provide clear communication, support their staff, and handle concerns with professionalism. Unfortunately, that has not been my experience. Questions are often dismissed, feedback is not handled constructively, and there is little effort to ensure a cohesive or respectful workplace. I strongly encourage upper management to take a closer look at how this department is being run. With the right leadership, this could be a much more productive and positive environment--but as it stands, the supervision is a major issue.

It's taken me months to finish this review, because I was, & still am, grieving the death of my…read morefather. I give this place 0 stars- if I could, it would be negative stars- i had to put 1 star just to post this review. It's the worst care facility that I've experienced. My dad went in for rehab, but less than 24 hours later, I made them call 911, because he had a respiratory issue, & they left him like that overnight....pure negligence- even the firefighter said so! Needless to say, he was back in the hospital, then in hospice, then passed away a month later. I always wonder if he would still be alive if they had called 911 as soon as it happened.

My dad is still pretty independent but I've been looking for someone to come in once a week and…read morehelp him clean and give him some socialization. Found this nonprofit agency on Yelp and they will do a home assessment for free so I figured win win. The manager Keahi came over today and what a great service! She was so warm and patient with dad. You pick how often you want them to come and it's only $40 an hour with a two hour minimum. Very affordable for what we are looking for. I am so happy and a small weight has been lifted off my shoulders. We live so far I worry and dad refuses to move in with us.

We didn't realize how much we needed & benefitted from the amazing staff (mahalo Jocelyn & Hedi!!)…read moreuntil we signed up. We used the services to provide weekend care for our mother & to provide our family with much needed respite for the weekdays. We were ecstatic with the one time arrival, level of professionalism & dedication of Hedi. She was a wonderful conversationalist & caregiver for a well-red, well-travelled woman in her last months of life. Please don't hesitate to give the organization a call. They're professional, flexible & compassionate- just what families most need in a critical time.