Incredibly fast and professional work done. We have had jewelry cleaned, repaired and also have had…read morewatch batteries installed. Excellent quality of work and VERY courteous

It was very convenient and special the way they fix the jewelry adjustments. Very affordable…read more Please come and give them a try and you wil not be disappointed. 100% genuine.

I needed a stone reset and they couldn't have been more professional or curteous. They explained my…read moreoptions for repairing the ring. It was finished in a week as promised. I also had them size a different ring and a watch band. I was extremely happy with the repairs and highly recommend them.

George and his staff did a great job replacing my wife's wedding ring stone with a citrine. Great…read morecommunication and service!

If you want horrible customer service this is the jewelry store for you!…read moreMy husband placed an order for a necklace pendant... They called him to go pick it up , when he arrived , it was the WRONG pendant. He had to place a deposit to place the order. The sales girl who ordered it told my husband she thinks she messed up. My husband asked... you didn't bother to open the box to confirm before wasting his time and gas . Manager was called and manager blames my husband!! My husband or any customer doesn't have access to the codes when placing the order, that's the sales associate RESPONSIBILITY to confirm and order. But she admitted she messed up and placed the wrong code! Do better management and train your employees. I will never recommend this store to any friend or family. Luckily my husband got his deposit back. Way to ruin a surprise Don Roberto Jewelry staff!

Javier was amazing and very helpful!!! He definitely met my expectations and helped me looked for a…read moreperfect gift for my grandmother. He knew and felt my strong wants for my grandmother. His assistant, Emily was so helpful as well! She offered to clean my chain that I already had on. Thank you Don Roberto for a good experience/service!

I was a little apprehensive visiting this place since it was in an unfamiliar area…read more But I saw some great online reviews for this jewelry store and decided to give them a try. From the moment I walked in the door, all worries and concerns I had, disappeared instantly. Eduardo and Aileen were so sweet and caring! They both made me feel comfortable and put my mind at ease. They explained the process in detail and calmed my nerves. I was able to receive a temporary loan with my jeweIry as collateral, and the interest on the loan was better than expected! With their help, I was able to take care of my family in a time of need. Now our troubles are behind us thanks to them! The jewelry is kept in a safe location, I have no worries whatsoever. They earned my trust and took away any concerns once they explained all in detail. They took their time with me and made sure I understood the process. The minute they said hello and welcomed me into their store, I felt at ease. They also sell jewelry and have a number of pieces available. I was very impressed with all they had to offer! A lot of beautiful pieces! Thank you to you both for easing my fears and for helping out my family! You are THE BEST!!

I went in to get my ring cleaned and want to say they were really helpful here beautiful jewelry…read morethanks

Awesome people find lots of goodies here, there are always new treasures... check it out for…read moreyourself!

In a world where pawn shops treat you like garbage this place is like a breath of fresh air. I know…read moremost pawn shops in that area feel you're visiting someone in jail but this shop actually looks and feels like a retail store from its cleanliness to its organization. After getting low balled from a pawn shop down the street (they tried to give me $20 for a Nintendo switch) I decided to look elsewhere for a quote and stumbled across Market Street. Though my Nintendo switch was in good condition, it was only the base model and my worry was getting lowballed again but the employees there were flexible and worked with me according to my needs. In the beginning I was hesitant with many questions but Brian was very informal and outlined every word in the loan contract and made sure I was not confused. Thank you guys for making my first experience amazing definitely coming back again!

Staff was great! They explained their services well when I asked for my wedding ring set resized…read more They promised my ring will be ready in a week and a half but got it done in less than a week.

I needed some assistance today with a bracelet and earrings.. and it is needless to say but I was…read morevery taken care of here! Scott and two female employees treated me with such kindness, care, and expertise! I will 100 percent be returning when more jewelry needs arise. Lovely shop with lovely staff. May I add, the store was extremely clean and pleasant to be in. Thanks everyone!

We were loyal customers of Alexander Jewelers for over 10 years, and what happened recently was…read moredeeply disappointing and heartbreaking for our family. My husband served on active duty in the United States Navy, deployed overseas between Dubai and Kuwait. During that deployment, both the engagement ring and the wedding band were specially made as symbols of commitment, sacrifice, and family. When he returned home, we wanted those two rings customized into a single ring, which is why we brought them to Alexander Jewelers. Before any warranty was issued, Alexander Jewelers first appraised and evaluated both rings, confirmed their condition, and only after that appraisal issued a Diamond & Gemstone Warranty. They were enthusiastic about the rings, willingly took them on, and over the years welded, resized, and customized the rings in their shop. We also paid for additional services and enhancements whenever recommended. As part of the warranty, we were required to bring the rings in for six-month inspections, which explicitly included complimentary cleaning -- something we did faithfully for many years, including as recently as one month ago. The warranty and inspection booklet were personally issued and signed by the owners. The inspection record is signed by Jake Tekin, and the appraisal was prepared and signed by Raymond Tekin (GIA Graduate Diamonds). Jake himself cleaned the rings many times over the years and has seen our children grow up, which makes what happened next even more shocking. When we recently came in calmly and respectfully seeking clarification about why cleaning was suddenly being refused, Jake became rude and accusatory, claiming we were "yanking his arm," "being aggressive," and "making his staff uncomfortable." None of this was true. We were not yelling, not hostile, and were simply asking reasonable questions about a sudden policy change. He also stated that we "must have been given the warranty by accident," despite years of documented service and inspections. As a long-standing family in Rancho Cucamonga (over 25 years in the community, even before Victoria Gardens was built), being falsely characterized this way during a calm conversation was deeply upsetting. We believe in respect, accountability, and honoring long-standing relationships -- especially with families who have supported a business for a decade. What should have been a straightforward discussion about policy turned into false accusations and dismissal, instead of transparency and professionalism. After years of loyalty, paid services, and trust, this experience was devastating. We will never return, will never refer anyone, and strongly caution others -- especially long-time customers and military families -- to think carefully about whether this business truly stands behind the values it claims. This was a painful end to what we believed was a trusted relationship built on shared American values.

Would give zero if I could. I tried to return a gift with a receipt and they refused. You only have…read more1 week to make returns. Manager not helpful at all. Would not recommend.

Workers there are filled with attitude for no reason. I called asking a simple "do you guys change…read morebatteries for watches?", the guy that answered "yes" with an attitude. I asked for how much and he said "$10" then hung up. I've never been to the store itself but that's all I needed to know how they talk to people. I just took my watch elsewhere at that point.

I went in just to see how much it would cost to repair a small wire in my necklace that was poking…read moreme from time to time. He gets a phone call, takes it, walks away, and uses pliers to crush it without saying a word. Then he files down the cap. Then he says that it couldn't be fixed but I can leave it there and he'll cut the chain to put a new cap on for money. I'm pissed since this is a sentimental piece and had I known that would happen, I wouldn't have gone in at a