So crazy to me that a business, especially in the SERVICE industry could be so awful! I moved out of my townhouse I rented and had to get the carpets professionally cleaned per my lease agreement. I called Good Guys to schedule an appointment on a Monday that I had off work and was told they would arrive between 9-10AM My new house is about 40 minutes away so I got up that morning and went straight to my empty rental to wait for them. By 10:30 they hadn't shown up so I called them to touch base. The guy Chris that answered the phone told me "Sorry, but that a piece of their equipment was broken." I asked why they wouldn't have called to let me know!? He said he was sorry and that he didn't know. I told him I would have been flexible if they would have communicated with me. (I feel that I am pretty easy going and understanding - I totally get that things happen and fall through the cracks. I could tell by talking to him that they are either really disorganized or just don't care). He asked if we could reschedule for the next day and I said yes. (The next day was Tuesday and I need to return the keys to the landlord on Friday so I needed them done ASAP! Plus I already had a Cashiers Check made out Good Guys for the total amount because I was told they don't take Debit cards when I made the original appointment.) So he said they could come out the next day and would be there between 3-4pm. I said that worked great for me, but asked if whoever came out could give me a call when they were 10 minutes from arriving, because I work in the area and was just going to leave work to meet them there at my townhouse. Chris said specifically, "no problem, it will be me personally that's coming out and I will call you when I'm close." No one ever came. They no showed, no called me two days in a row. And when I called them at 4:30 on Tuesday, nobody answered. I can't even begin to think of how a company would do this? So rude.. I'm the type of person that always tries to find an explanation or reasoning for everything, but I guess some places are really just this bad. It's crazy to me. Please do not use this company! I had to return my cashiers check to then bank and now I'll be returning the keys to my landlords tomorrow without having my carpets done after I already advised them that I had the appointment scheduled for it. Bad. read more