DA Burns always does a fabulous job with my rugs and patio umbrella. Excellent work for reasonable price!

Dropped off two rugs, one medium sized one runner for cleaning and minor repair. Very satisfied with results and experience was great. Rugs look great, I thought the price was fair, employees were great to work with both in person and online. I also loved seeing their Ballard site, someone actually briefly explained the machine to me. Got new carpet pads cut out, maybe a bit on the pricey side. Couple of small glitches: 1. The work order wasn't fully entered in the first email I got after dropping off the rug. Corrected promptly after I let them know. 2. I paid for the order and was supposed to get an email with the payment receipt, but I don't seem to have gotten it yet a couple days later. All in all, highly recommended. read more

Have used D.A. Burns for years to clean my carpets and sofa. Carpets always look great after cleaning and drying time is minimal. Easy to make appointments and technicians have always been on time and courteous. read more

D.A. Burns did a MAGNIFICENT and complete restoration of an intricate handwoven Isfahan prayer rug I bought in Karachi Pakistan in 1979. I thought It was damaged beyond belief. The prayer rug was on a wood floor, partly covered, which had become a breeding space for clothes moths in the covered area. One quarter of its surface area had been greatly damaged. D.A. Burns restoration was stunning. . Their antique rug restoration services are of the highest quality imaginable. D.A.Burns had also cleaned and restored a larger 50 year old room rug for me years before. Very much worth the price paid in each case. read more

I brought a carpet to DA Burns that was extremely important to me. It had been kept in a windowless hallway in a shoes-off home and was in stable condition -- it simply needed cleaning. At the same time, I was having wool remnants trimmed into area rugs. I regret not photographing the carpet before leaving it with them. When I returned a few weeks later and brought the cleaned carpet home, I was shocked. The colors were dramatically altered. The cream areas are now yellowed, the reds have shifted toward orange, and there are odd color striping patterns that were never present before. A cleaned carpet should look brighter and refreshed -- not duller and discolored. The fringe is also severely damaged, with many broken strands. It looks uneven and chopped, like a bad haircut. This was not the condition of the carpet when I delivered it. DA Burns claims this is how I brought it in. Both my wife and I strongly disagree. They produced photos they say were taken at intake -- and interestingly, those photos show the carpet looking exactly as it does now, post-cleaning. I do not believe those photos accurately represent the condition of the carpet when I dropped it off. Digital timestamps can be altered, and unfortunately I no longer have confidence in their documentation. This was my first experience with DA Burns, and it will be my last. Instead of acknowledging what appears to be significant damage, they denied responsibility. That is deeply disappointing. This carpet meant something to me. I trusted them with it. I should have cleaned it myself. I cannot recommend DA Burns based on this experience. The photos below show the dramatic difference between before and after cleaning. Of the photos I had of this carpet, and pictures of my carpet after cleaning. The carpet is silk. read more

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from the beginning it has been a good experience. Easy to schedule, technician arrived timely. My wool carpets and sectional look refreshed. read more

D.A. Burns did a great job, from the ease of setting up an appointment to the efficient cleaning of our sofa. The communication with everyone was excellent and satisfying. I highly recommend D.S. Burns. read more

We will never go anywhere else for our carpet maintenance and service. DA Burns is professional, reliable, and does an amazing job at getting any stain out of our carpets. Every service tech has provided us with the same quality service whether it is bringing rugs in to be cleaned or coming on site. Bob was no exception this year! read more

Excellent work. Transparent on pick up and delivery. The clean carpets look wonderful!

Got our cushions back promptly and well protected. Thank you and we will be back this fall. read more

D.A. Burns & Son did a fantastic, thorough job of cleaning our home--carpet, rugs, furniture--and we noticed difference in cleanliness and color immediately. Their staff is responsive and very helpful during the in-home cleaning process + their prices very reasonable -- not mention very efficient in time spent cleaning and helped me move a few items away from walls for best cleaning possible. read more

Our tech, Blake, arrived on time, answered all of my questions then got to work. Our basement carpet was looking pretty shabby, we're so happy with the results. Fair price for a great job. Thank you. read more

The tech was on time and finished quickly. The carpets look great. This company is the best! read more

D.A. Burns has been around for decades. I was first introduced to them in 1995 when I bought a new home. I used a product for cleaning my carpet. 25 years later, I used them to reduce a 6x9 feet rug to 4x8 and surge the edges. They were able to answer my questions on the process. They were friendly, patient and knowledgeable. I got a 20% discount for dropping off and picking up the rug myself. Price was reasonable even without the 20% discount. Most recently, I used them to seal my kitchen countertops. Again, they were patient with my questions through the whole process, from estimate, scheduling and doing the work. They did cancel twice and kept the third appointment. They weren't on the same page on how long the work would take. The person to estimate the job said it would take 6 hours, the scheduler said it wouldn't take that long, and the person doing the actual work took 1 hour and 15 minutes. Be prepared not to use the countertops for 24 hours. Each interaction with DA Burns has been friendly and professional. Each employee is knowledgeable about the business. read more

Absolutely beautiful job cleaning and refreshing my heirloom rug. Excellent service and fair price.

We purchased two custom-cut carpet runners from Home Depot and needed the short edges accurately cut and bound on the ends. When searching the web I found DA Burns, called them and learned that they do that sort of project. We took the runners to the Bellevue store, got a very fair quote and left the runners there to have the job done. We were quoted 2 weeks for completion. At the two week point, we received a notice of completion and to come in and pick them up. Everything was done perfectly and the color match on the end cut binding was great. We are very pleased with their service. If all their services (rug cleaning, etc.) are done as well as our little project, you. won't be disappointed. read more

Terrible customer service over the phone! I asked for help with square footage. I had the measurements, and the service agent was rude and would not give me an estimate. They lie and and are angry people. read more

Love this business! Had my outdoor cushions cleaned stain guarded and stored over the winter. Great deal all around.

Another excellent experience from DA Burns! I have used them repeatedly because they are dependable, straight forward, efficient and reasonably priced. read more

Exceptional service !!! I have been taking my Persian Carpets for cleaning and repair work for 40 years. DA Burns also got me through all my years of dog accidents with a special process they use to prevent any further accidents on the carpets. Customer service is absolutely the best ever always have a positive experience read more

Rugs cleaned well and promptly A very good front desk- Austin plus others I will be picking up the repair job later next month P read more

I am not new to D A Burns and I am so thankful their quality remains the highest around. I like a whte couch and lots of white spaces in my rugs. After a long absence in stlrage they are white again. Not by magic but hard work and not giving up. There was no times up gotta go....just almost got it. I am so pleased once again. DA Burns is still the best. read more

I brought a rug in to have a rug pad cut - rather than keep it for several days as is the usual practice, the person on staff offered to complete it in the spot while I waited in the car. I did not expect this type of service, but it is much appreciated when it does happen. DA Burns is always professional, knows rugs (especially how to care for persian and antique rugs), and puts the customer first. A little expensive but worth it! read more

As always, working with your company employees is great. I appreciate the work and thoroughness of everyone. I have nothing but praise for them and your company. I have reccomended many to your company and always w read more

We had a very large and expensive oatmeal colored area rug cleaned and great job and service. Not cheap but worth it.

The people at DABurns are great. I have been using DA burns for 50 years. I don't go anywhere else. Quality and service is what is important. read more

Great! They came on time and cleaned my carpet at was expected -- it was successful, so I was happy about that.

If I could give negative stars I would. Totally terrible customer service and the owner or James is unprofessional and a dishonest. Worst experience I have had in a long time. I would never recommend this place to my fellow contractors. James, our interaction was my husband and myself in your store and NO we did not end up doing business because of the unprofessional behavior and rude employee which included yourself. Thanks for the reply but no thanks to the service. read more

I have had my area rugs cleaned at DA Burns for years! always a great job! very pleasant and efficient pick-up an delivery process! I'm highly recommend! read more

The staff at DA Burns is always professional. Carpet cleaning service is reasonably priced and they always do a very thorough job. Excellent care taken to ensure that furniture and walls are protected. read more

DA Burns has done exemplary rug cleaning and repair work for us for more than 20 years. Service is always good. They will call and discuss if a certain rug does not clean up in a CT orally satisfactory way. They always offer to take the cleaned rugs back out to our car. I suppose they would be happy to help with bringing the soiled rugs in too, although we never thought to request this service, being robust and spry septuagenarians! read more

service was excellent. I had 2 upholstered and 1 office chair cleaned as well as carpet including stairs. The cleaning was very thorough and done with care and professionalism. read more

I learned since my last review of DA Burns that the discount of 20% for in-person dropping off and picking up the carpet had already been applied to my invoice. I do not object to the business charging a 3% additional fee if one pays by credit card. I just wanted to know about this policy upfront so I could be prepared to pay by check. The quality of the work done by the carpet repairers and restorers is excellent. I have used DA Burns since the 1990s and have always been pleased with the results. read more

A very professional service that always gets it right and will explain any limitations or risks up front. The were very efficient cleaning our patio umbrella. read more

We brought some dirty chair cushions and a porch swing cushion in to be cleaned after a summer outdoors. Communication was excellent , the cushions look brand new and it took us less than 5 minutes to pick them up. One of the employees carried them out to my car. The price was fair and the facility is spotless. D.A. Burns has taken great care of our rugs since our senior dog was a puppy. I highly recommend them! read more

I have taken my special rugs to DA Burns for cleaning for many years. They always take great care of my rugs, and I trust them completely with any of my pieces! I've always received excellent service, timely cleaning, and high quality results. Thank you, DA Burns, for your consistent care! read more

Bob always does an excellent job. I ask for him by name. I have used DA Burns for years.

Burns always does a great job with my rugs. Helpful getting them out and back into the car. They sell good quality liners if you need them. Easy parking. read more

BEST ever ! My condo building hires this company for cleaning so I hired them for my unit. Fair price, high quality work, thorough, polite and all spots gone! Thank you Ken :)) read more

I moved from New York city to Seattle and my wool hand-knotted rugs had to be cleaned and downsized, I needed advice. The knowledge, patience and friendliness from everybody working in this company exceeded my expectation. The large rug was delivered and looks beautiful. The cleaning, cutting, and wool surging shows great craftsmanship. Another rug is being sized in two smaller ones and I am looking forward to receive them. Thank you D.A.Burns! read more