We purchased two custom-cut carpet runners from Home Depot and needed the short edges accurately cut and bound on the ends. When searching the web I found DA Burns, called them and learned that they do that sort of project. We took the runners to the Bellevue store, got a very fair quote and left the runners there to have the job done. We were quoted 2 weeks for completion. At the two week point, we received a notice of completion and to come in and pick them up. Everything was done perfectly and the color match on the end cut binding was great. We are very pleased with their service. If all their services (rug cleaning, etc.) are done as well as our little project, you. won't be disappointed. read more

I have had my area rugs cleaned at DA Burns for years! always a great job! very pleasant and efficient pick-up an delivery process! I'm highly recommend! read more

service was excellent. I had 2 upholstered and 1 office chair cleaned as well as carpet including stairs. The cleaning was very thorough and done with care and professionalism. read more

D.A. Burns did a MAGNIFICENT and complete restoration of an intricate handwoven Isfahan prayer rug I bought in Karachi Pakistan in 1979. I thought It was damaged beyond belief. The prayer rug was on a wood floor, partly covered, which had become a breeding space for clothes moths in the covered area. One quarter of its surface area had been greatly damaged. D.A. Burns restoration was stunning. . Their antique rug restoration services are of the highest quality imaginable. D.A.Burns had also cleaned and restored a larger 50 year old room rug for me years before. Very much worth the price paid in each case. read more

I brought a carpet to DA Burns that was extremely important to me. It had been kept in a windowless hallway in a shoes-off home and was in stable condition -- it simply needed cleaning. At the same time, I was having wool remnants trimmed into area rugs. I regret not photographing the carpet before leaving it with them. When I returned a few weeks later and brought the cleaned carpet home, I was shocked. The colors were dramatically altered. The cream areas are now yellowed, the reds have shifted toward orange, and there are odd color striping patterns that were never present before. A cleaned carpet should look brighter and refreshed -- not duller and discolored. The fringe is also severely damaged, with many broken strands. It looks uneven and chopped, like a bad haircut. This was not the condition of the carpet when I delivered it. DA Burns claims this is how I brought it in. Both my wife and I strongly disagree. They produced photos they say were taken at intake -- and interestingly, those photos show the carpet looking exactly as it does now, post-cleaning. I do not believe those photos accurately represent the condition of the carpet when I dropped it off. Digital timestamps can be altered, and unfortunately I no longer have confidence in their documentation. This was my first experience with DA Burns, and it will be my last. Instead of acknowledging what appears to be significant damage, they denied responsibility. That is deeply disappointing. This carpet meant something to me. I trusted them with it. I should have cleaned it myself. I cannot recommend DA Burns based on this experience. The photos below show the dramatic difference between before and after cleaning. Of the photos I had of this carpet, and pictures of my carpet after cleaning. The carpet is silk. read more

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D.A. Burns has been around for decades. I was first introduced to them in 1995 when I bought a new home. I used a product for cleaning my carpet. 25 years later, I used them to reduce a 6x9 feet rug to 4x8 and surge the edges. They were able to answer my questions on the process. They were friendly, patient and knowledgeable. I got a 20% discount for dropping off and picking up the rug myself. Price was reasonable even without the 20% discount. Most recently, I used them to seal my kitchen countertops. Again, they were patient with my questions through the whole process, from estimate, scheduling and doing the work. They did cancel twice and kept the third appointment. They weren't on the same page on how long the work would take. The person to estimate the job said it would take 6 hours, the scheduler said it wouldn't take that long, and the person doing the actual work took 1 hour and 15 minutes. Be prepared not to use the countertops for 24 hours. Each interaction with DA Burns has been friendly and professional. Each employee is knowledgeable about the business. read more

Excellent work. Transparent on pick up and delivery. The clean carpets look wonderful!

Got our cushions back promptly and well protected. Thank you and we will be back this fall. read more

I've used DA BURNS for years. Their cleaners are consistently professional and thorough. They arrive on time and clearly communicate. My furniture is nearing the point of needing to be replaced but will now get 2 more years out of my white couch and chairs. read more

Our tech, Blake, arrived on time, answered all of my questions then got to work. Our basement carpet was looking pretty shabby, we're so happy with the results. Fair price for a great job. Thank you. read more

Love this business! Had my outdoor cushions cleaned stain guarded and stored over the winter. Great deal all around.

The tech was on time and finished quickly. The carpets look great. This company is the best! read more

Another excellent experience from DA Burns! I have used them repeatedly because they are dependable, straight forward, efficient and reasonably priced. read more

Great! They came on time and cleaned my carpet at was expected -- it was successful, so I was happy about that.

Terrible customer service over the phone! I asked for help with square footage. I had the measurements, and the service agent was rude and would not give me an estimate. They lie and and are angry people. read more

Exceptional service !!! I have been taking my Persian Carpets for cleaning and repair work for 40 years. DA Burns also got me through all my years of dog accidents with a special process they use to prevent any further accidents on the carpets. Customer service is absolutely the best ever always have a positive experience read more

Rugs cleaned well and promptly A very good front desk- Austin plus others I will be picking up the repair job later next month P read more

I am not new to D A Burns and I am so thankful their quality remains the highest around. I like a whte couch and lots of white spaces in my rugs. After a long absence in stlrage they are white again. Not by magic but hard work and not giving up. There was no times up gotta go....just almost got it. I am so pleased once again. DA Burns is still the best. read more

I brought a rug in to have a rug pad cut - rather than keep it for several days as is the usual practice, the person on staff offered to complete it in the spot while I waited in the car. I did not expect this type of service, but it is much appreciated when it does happen. DA Burns is always professional, knows rugs (especially how to care for persian and antique rugs), and puts the customer first. A little expensive but worth it! read more

If I could give negative stars I would. Totally terrible customer service and the owner or James is unprofessional and a dishonest. Worst experience I have had in a long time. I would never recommend this place to my fellow contractors. James, our interaction was my husband and myself in your store and NO we did not end up doing business because of the unprofessional behavior and rude employee which included yourself. Thanks for the reply but no thanks to the service. read more

As always, working with your company employees is great. I appreciate the work and thoroughness of everyone. I have nothing but praise for them and your company. I have reccomended many to your company and always w read more

We had a very large and expensive oatmeal colored area rug cleaned and great job and service. Not cheap but worth it.

The people at DABurns are great. I have been using DA burns for 50 years. I don't go anywhere else. Quality and service is what is important. read more

I have taken my special rugs to DA Burns for cleaning for many years. They always take great care of my rugs, and I trust them completely with any of my pieces! I've always received excellent service, timely cleaning, and high quality results. Thank you, DA Burns, for your consistent care! read more

Bob always does an excellent job. I ask for him by name. I have used DA Burns for years.

Burns always does a great job with my rugs. Helpful getting them out and back into the car. They sell good quality liners if you need them. Easy parking. read more

I learned since my last review of DA Burns that the discount of 20% for in-person dropping off and picking up the carpet had already been applied to my invoice. I do not object to the business charging a 3% additional fee if one pays by credit card. I just wanted to know about this policy upfront so I could be prepared to pay by check. The quality of the work done by the carpet repairers and restorers is excellent. I have used DA Burns since the 1990s and have always been pleased with the results. read more

DA Burns has done exemplary rug cleaning and repair work for us for more than 20 years. Service is always good. They will call and discuss if a certain rug does not clean up in a CT orally satisfactory way. They always offer to take the cleaned rugs back out to our car. I suppose they would be happy to help with bringing the soiled rugs in too, although we never thought to request this service, being robust and spry septuagenarians! read more

There was some confusion about my order. I had purchased a rug that you had for sale and a mat, I also had a rug cleaned and purchased another mat. read more

I will start by saying that I ran a carpet shop in turkey, and have woven my own rugs. We had 12 rugs cleaned. They did a great job, quickly, and went the extra step to make sure they got out some pesky stains. Will definitely use them again. read more

I thought I would have to replace the carpet it was so bad. they did an amazing job!

We have used DA Burns several times over the last 5 years and have always been very pleased. The staff are helpful and very knowledgeable as to the best choices for preservation and storage. read more

The staff at DA Burns is always professional. Carpet cleaning service is reasonably priced and they always do a very thorough job. Excellent care taken to ensure that furniture and walls are protected. read more

We brought some dirty chair cushions and a porch swing cushion in to be cleaned after a summer outdoors. Communication was excellent , the cushions look brand new and it took us less than 5 minutes to pick them up. One of the employees carried them out to my car. The price was fair and the facility is spotless. D.A. Burns has taken great care of our rugs since our senior dog was a puppy. I highly recommend them! read more

Easy to schedule, very accommodating. Great pre-visit communications. On time and very efficient. Friendly capable technician.

We have trusted D. A. Burns with our rugs for decades. Impeccable service, advice and quality of care always.

A very professional service that always gets it right and will explain any limitations or risks up front. The were very efficient cleaning our patio umbrella. read more

Friendly service, excellent work, reasonable price. I brought my rug in to be cleaned and got it back exactly when promised. I was very happy with the results. read more

4 dining chairs were cleaned. the job was professional as was everyone I encountered. They helped take the chairs from my car and returned them to my car afterwards. one of the chairs still had a spot and they cleaned it again free of charg. I feel it was a good value and a good result. read more

Excellent !!! The person who cleaned our rugs was very professional and the rugs are cleaned beautiful. Very happy with your service.