Incredibly disappointed with the service I received from Power Pup Clean. I hired them based on their stellar Yelp and Google reviews, but now I'm seriously questioning the authenticity of these reviews and warn you to do the same.
To begin, I should mention that our home has 100% wool berber loop pile carpeting that is in great shape. There were no major stains/smells or other issues that needed to dealt with; we simply wanted an overall clean of the carpets because we hadn't had them cleaned since we bought the house a few years ago.
The technician who arrived at my home, Fushair, was disheveled and unprofessional. He rolled in a dusty and old piece of luggage that contained some cleaning supplies. His shoe covers were torn on the bottom. He had a very awkward/uncomfortable way of communicating. He kept asking the same questions over and over again, like he was reading off a script, and described our carpet as "shoddy" before correcting himself and explaining that he's not "good with words." Within 3 minutes of his arrival, he tried to up-sell me a "level 2" clean for our staircase, despite the fact that our stairs didn't look any different than the rest of the hallway/rooms. He described their standard cleaning--the one they so proudly advertise on their website-as "superficial" and said I would not really see any results unless I upgraded to their more expensive deep clean, which should have been my warning that this was a scam service and I should have canceled the rest of the appointment.
Unfortunately, I didn't listen to my gut and signed off on the cleaning, expecting that at least I would notice some perceptible difference in the carpet's look/cleanliness after Fushair was done. This was a supposed to be a carpet cleaning service, after all, and even their "basic" cleaning should presumably be better than nothing.
Much to my disappointment, this was not the case. In fact, our carpets look worse than before Fushair "cleaned" them. They took FOREVER to dry (more than 24 hours later, the staircase is still not fully dry), the cleaning left a horrible chemical smell, and there are streaks on areas of the carpet that weren't there before. His machine snagged piece of our carpet and also gouged a piece of our staircase trim, which he at first denied, but after I pointed to the cans of paint sitting next to the staircase and mentioned that we had JUST had the trim painted, he offered a measly $10 discount. He also dripped cleaning solution all over our front entryway that he failed to wipe up before he left.
After Fushair was done and we did a walk through, I mentioned my concerns and the fact that the carpet looked streaky and dirty. I also told him that I feel I had not been properly informed about the cleaning of a berber wool carpet vs. a standard synthetic, high-pile carpet. He became defensive and aggressive, and I felt uncomfortable engaging with him any further, so I signed the invoice and waited for him to leave.
For what it's worth, perhaps other technicians from this company are deserving of the stellar reviews. The vast majority of praise seems to be for "Jod" or Emir/Amir, and it is possible that my overall experience would have been much more positive if one of these individuals had shown up to clean our carpeting. However, my experience with Fushair was awful enough that I felt compelled to leave this review. read more