In store customer service and phone customer service both were good. The mattresses are quality and…read morethe transaction was easy. The problem lies with their delivery team. We ordered a twin box spring and cal king mattress. The delivery drivers ripped the bottom of the box spring open while tossing it on the frame. And then used a box cutter to open the cal king mattress ripping the bottom of the mattress open . The delivery team also broke 4 picture frames in total after two trips to our house. Mattress firm did replace both the box spring and the mattress and we are fine now but the delivery team they are using is VERY bad and needs to replaced.

Let me first start by saying this location will be getting remodeled soon and will look completely…read moredifferent. No more green floors! However, don't let the current design fool you, this place is awesome! The customer service is impeccable! Literally left nothing to be desired! Extremely helpful, courteous and professional! Didn't feel pressured to make a decision on the spot or to get an upgraded model. Instead the salesman took the time to have us lay in several different beds and give feedback... too hard, too soft etc. after hearing our feedback he would recommend a different bed to try. We chose a bed that had excellent value but met all our needs. We were able to get the Black Friday prices too! The delivery service was a great experience too! Though one could easily buy one of these beds at any location the salesman William made the experience next level! Glad we ended up at this location and William helped us!

We just bought a house in Tracy and needed all new furniture so a neighbor recommended Homelife at…read morethe Mall. The target entrance is closed so it's a bit of a walk from the closest mall entrance OR you can call and they'll let you in the back door labeled 'show room entrance' that has a little parking and is mostly for pick ups. My husband is having knee problems so we appreciated it. They are having 50% off sales currently and I was relieved that they preordered most things so they are already in stock with the current backorder struggles at other stores. Two days later we have a high quality table and chairs, one of our two leather power recline couches (other is on the way), 2 bedside tables and one end table for between the couches. We spent a lot of money, but we wanted quality to last and the dark wood and upgraded features. There are some major bargains at Homelife for any budget, but we got some of the more expensive pieces and love them. I was worried mall stores are IKEA cheap or something, but our furniture is lovely and Tan was extremely helpful going over their multi year warranties and helping me shop for hours, then doing it all again when my husband got off work and stopped by. I had 6 stores on my list but Homelife was a one stop shop. Delivery was fast and the workers were polite and respectful of our home and items. You examine everything before signing off as well. Great prices and great selection and service. We will be back to finish the 2nd guest room furnishings soon!

I thought I had posted a review about how crappy this store's service was and was here to update my…read morereview with even worse updates, but I guess not. So here I am. I came Here to order multiple pieces of furniture for my home and was met with Rand who seemed to know a lot about the furniture and fabrics which was great. I went ahead and ordered and paid half the price. There was a problem with the fabric so we went in again and dealt with someone else, I believe his name was Jeff or Alex idk. If you were to take anything from this review it's to never ever deal with this man child. He screwed up the entire order and was a complete jerk about the whole thing, although I haven't had any problems with the furniture as of yet, I would never make the mistake of coming here again!

Went on yelp to see furniture stores around the area but when I arrived this place was not open!…read moreUpdate on yelp also the phone is disconnected.

I recently purchased a couch from Cooks. I spent almost…read more$1,000.00. I live less than 1 mile from this business. So I asked if they could deliver the couch they told me it would be an additional $90.00 to go less than 1 mile down the road.. I like to support local businesses but give me a break. How about some customer service.

We had owned a Sleep Number bed in the past. It lasted over 15 years. We moved 5 years ago and…read moresince our Sleep Number bed needed to be replaced and we moved very quickly, we opted for a traditional Box Springs and Mattress. We have discovered that was a mistake. I have not been sleeping well over the last 5 years and I initially attributed that to getting older, stress on the job and some body parts (hip and knees) that needed to be replaced. Anyway, we just came back from a vacation where I slept pretty good and the beds seemed more comfortable. When we got home both my wife and I said that we need a new bed. We decided to go back to a Sleep Number Bed. We visited the Tracy Store yesterday and we were greeted by Ricardo. He was awesome. He knew the products, he took his time and explained how things had changed with the Sleep Number beds since we had last made a purchase. He was not pushy and he was very helpful. If you are considering a new bed you should consider a Sleep Number bed. They are not cheap but as I can attest - sleep is valuable and getting a good night sleep is important. You spend about a 3rd of your life sleeping. I have experienced not sleeping well for the last 5 years w/o really understanding what had changed. Just going into the store and laying on a Sleep Number bed, I knew we needed to make the change and buy one again. Needless to say we bought an I8 bed and we can hardly wait until it arrives in about a month from now. By the way, if you also suffer trying to find the right pillow like I have for years and trying and buying various pillows, you should try (or buy like we did) their Response Fit Ultimate Pillow. It is awesome. Tried it last night with our regular mattress (while we wait for our new bed) and it made a big difference. Very comfortable and can be customized to your needs. Again not cheap but worth the spend in my opinion.

We are elderly so purchased bed by phone. Delivery was set and confirmation sent. This alerted me…read morethat delivery address was wrong. Called the store but they could not do anything. I called number given and got the address updated. No confirmation but trusted it was taken care of. Come delivery day, still not received a call or confirmation. I went on line and saw there was no delivery date! Calling store and delivery, for help and then now they scheduled it for another 2 weeks. Again I get no call back from store. Is there anyone over seeing their orders that they are done correctly? The computer was blamed for the problems. Really? who is entering the info? It is a shame that the sales team do not care once you make an order. Spent so much time on the phone without success. There should be someone who can take responsibility to make sure the sale is completed and make accommodation for the customer to make up for their mistakes. In response to your suggestion of calling your customer service, that is what I had been doing, spending literally hours with different departments to no avail. Poor response.

Frank was on time, drained and disassembled my old waterbed. It was a fast and dry job! Thanks,…read moreFrank!

Frank is a waterbed expert. He has worked with Waterbeds for about 25 years…read more Whenever we need our waterbed serviced we call on Frank. Recently our six year waterbed sprung a leak and Frank showed us that the bed needed new internal bags and a new liner (our liner was torn). Frank ordered the parts and he installed them. Frank knows how fill a waterbed so that is just perfect. Now we do not have to worry about leaks. The bed is like brand new. No one knows more about waterbeds than Frank.

Very disappointing experience. I placed an order and paid in advance, but the furniture was never…read moredelivered. I also did not receive a refund, and communication stopped after the payment was sent. I made multiple attempts to follow up but did not get any response. Based on my experience, I would strongly recommend being cautious and clarifying delivery timelines and refund policies in writing before placing an order.

The owner Basir is a fraud . He took $1000 from my parents and told them he will give them a…read morereceipt but never did . He never delivered any furniture for them and when they went back he said since they don't have a receipt he doesn't owe them anything. I went back with my elderly parents to confront him and he started cursing at them and said I will throw you out like a dog in the parking lot . He is really known in our community for being a fraud . Plz don't waste your time or money .

Great service! One person helped me get to a big picture. The cashier not only rang me up but…read morehelped me put the picture in my car. I was able to find a picture to go over my bed and a throw blanket. Picture is attached but it's hard to see the detail. Fair price and what I need to complete my bedroom remodel.

Well stocked, exceptionally organized store with great customer service! Two young store employees…read morewere helping us on the evening of 7/10/26. Sadly, I didn't catch their names. We bought two small arm chairs and a small side table. One of the store associates helped us load all the furniture to the car. Greatly appreciate prompt assistance and highly recommend this location for all your household related projects and needs.

We had a great experience with Ilya and his team at Status Wood. We had a very large built in…read morebookshelf made. I was nervous taking on a large project as a new homeowner. Ilya made me comfortable with the process and was quick and responsive to all my questions. He gave me pricing options to stay within my budget. The project was complete within a few weeks. The finished product is beautiful.

Let me start by saying that StatusWood does very nice work and Ilya is a very nice guy. But the…read morepricing here is ridiculous, and the communication and timelines are pretty bad. We never knew where the status of our project was (Status: the irony). We had to constantly check in and drive the process. Even got our "finished" product for our thousands spent and it wasn't even finished.