In August of 2021, Jason King and Royal Restoration LLC, out of Channahon Illinois, re-sided my…read moreLockport home. They were priced in the middle... not the lowest, not the highest. The work was competent, and initially I was very happy. There were some very minor issues that I asked Jason King to come and address after the job was completed. He never came back to follow through. As I said, it was minor, so I didn't pursue it. My mistake. Fast forward to 2023... In February I noticed a separation where two panels of siding have a gap between them, making the insulation underneath visible. This is a warranty issue, most likely due to an installation error rather than fault with the siding itself. I also had some loose panels from high winds, again not very bad. On 2/6/23 I sent a text to Jason King and Royal Restoration. After a couple of weeks with no response, I called and left a voice mail. Jason King finally responded with a text saying he was out of town. Phones work from out of town, right? Oh well. We texted back and forth a couple of times, he explained that the minor wind damage was not covered under warranty. I was surprised, but it is what it is, and I wanted it repaired. More importantly I wanted to get the separation caused by faulty installation taken care of. We agreed (in texts) that I would contact him in the near future to evaluate and do the repairs. Jason King responded with a text saying "Sounds good Tom." That was 2/15/23. That is the last time I heard from him. On 3/28/23 I texted Jason King again, wanting to set an appointment for him to come look at my house, as we agreed. I told him there was no further damage, and the existing damage was minor and not time critical. I was always very nice and respectful. After four weeks with no response, on 4/25/23 I sent Jason King yet another text, saying "It's been four weeks and I haven't heard from you. Still no rush, but please get back to let me know this is on your radar..." All I wanted at this time after weeks of silence was a RESPONSE saying he was aware that this needs to get done. That's it... but Jason King could not do even that. It is now 5/8/23 and I have not received any communication from Jason King and Royal Restoration. I have no explanation as to why a business would continually ignore a paid customer with warranty issues, but I can only conclude that once Royal Restoration has your money you will not see Jason King again, regardless of the warranty. I've done nothing to provoke this lack of basic consideration and respect from Jason King. I've been nice, I've been polite, I've been patient... but my patience is at an end. What must I do to get this business to respond? I try to be positive in all situations, but I don't know what else I can do other than inform and warn potential customers with this Google/Yelp/BBB/Facebook review. When the job was being done, Jason King and I talked about Royal Restoration possibly replacing windows in my home at some future date. How can I even consider Royal Restoration for more work when Jason King will not stand behind the work he's already done?
Tommy Dziallo
Lockport