Stopped in to get my son a new set of golf clubs for the summer. We've been here before and we always work with Nate. Nate is also an avid golfer himself so he's very knowledgeable. The store is very tidy and there's staff all over but we wait for Nate because he's that amazing. The other staff is also very nice there. It's a quiet store. There's areas where you can use golf simulators and a putting area to test out clubs. Selection of used clubs are very good. New clubs are also very comparable to other golf stores. My husband got a custom fitted golf set for around $4000. We got my son's brand new Junior set for $180. Check them out and ask for Nate. read more

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A golfing, department store, tremendous selection, knowledgeable personnel, relatively standard retail prices. Good place to buy almost anything for Golf. Most retail prices are manufacturer list, but they do often have great sales. read more

Just like Brian of Glastonbury CT, sales people walking around not helping customers, just doing there own thing. I was ready to buy a new driver, and wanted some assistance, you feel like your imposing. I had my clubs re-gripped there 2 years ago, same thing, the guy was a jerk. When I bought a putter there last year, I was on my own. I suspect unless you tell them your ready to drop a few grand on clubs, accessories and clothes you are in a self service store. Since you can get accessories and clothes for 1/2 price in other retail stores, there is really no reason to go there, unless you know exactly what you want, and they are the only ones who have it. read more

I have always had great very good experiences at The Golfer's Warehouse and the other day was no different. I went in knowing that I was going to purchase a new set of irons. I did do my research and narrowed it down to 3 choices. I'm basically a novice and couldn't imagine just walking in here without researching a little bit on what you are looking for...I would be overwhelmed with all of their options. I was lucky enough to draw Mike who was a HUGE help. He brought over the models I was checking out and let me hit them for a good hour. Once we narrowed it down to Titleist....he watched me hit and adjusted the club heads and even tried out different shafts. I'm all over the place and really appreciated his patience. We also talked a out what my set would look like....longer irons replaced with hybrids....adding a gap wedge...etc... Great customer service and thanks to Mike for the patience in finding the clubs that best worked for me. read more

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Cole, the sales associate, was extremely helpful! He went above and beyond to help us find great products and steer us in the right direction. He listens and found everything we needed, for great prices as well. Appreciate him not being pushy, yet there when you need him. Overall, the store was neat and tidy as well. read more

Golfers' Warehouse - Shoe section. - Golf Equipment Near Me - Hartford, Connecticut

I never write reviews but.. If you get someone to help , they seem pretty knowledgeable and helpful but- it was clear I was not a priority today even after asking for help. I had to try to do my own club and shaft comparison with the machine while some of the staff walked in circles looking down at their phone or swinging a club around their head - you lost likely $1,000 in business today - you should pay attention to your customers! Disappointing experience - walked out - won't be walking back in. Just look up and see who needs help! Strange experience.. read more

Went to get a golf fit, of the three lanes to simulate my swing all three had burnt projector lenses and I was unable to complete my simulation. It was very frustrating spending the time to go and waste time. It would have been better if they told me before arriving and scheduling. Great selection but service is lacking. Where is management? They should be on top of this kind of stuff. read more

Golfers, fans of golf, and people that like golf-type clothing will all enjoy various aspects of this store. I recommend you read this review as well as a few other (particularly negative) ones to see what you might be getting yourself into. DO come here to check out new clubs. Use the test drivers on the digital driving range, putt on the putting green. Get your swing on. DO NOT come here with little to no knowledge of golf. In my several experiences here, employees have approached and tried to push me towards the more expensive options. Thankfully, I knew what I was coming for, why it was a good price point for me, and why the $$ options were unnecessary. DO come here with coupons. I recently got a new Taylor Made R1 driver (for my birthday) and was going to play with it that afternoon. The $199 price tag at the store seemed okay, but I found out later that it was $149 on Amazon. DO look for golf shirts. There are usually a few different brands on sale, and I got some that were $34.99, down from $70. I got to try them on (they all run differently) and they have a pretty big selection. DO NOT take "no" or "we don't have it" or "I don't know" for an answer. That very same driver (a relatively new model) should have come with its very own head cover. Employee #1 said they didn't have it, #2 said they might have a generic TM one. Only at the register did #3 say they had plenty of these specific head covers in the back - and good thing too, as this driver has an adjustable loft, which requires a specific tool....that came in the bag with the head cover. Test and explore as much as you like - but take advice with a grain of salt, and check prices online if you aren't in a rush. read more

Very rude and didn't listen to anything I was saying. Husband retired from golf 4 years ago, which I said as I walked in and when I went to trade in his clubs, as they tallied up the trade in, they were giving it to me in a store credit. DAH, what part of retired from golf and not golfing any longer didn't they understand . Not great customer service and when I called the store manager was rude and told me to shop elsewhere. read more

from my experience the night shift is annoying. the kjds at the register don't know anything. the guys assisting by the clubs think they're phil mickelson and don't care what level of golfer you are they talk to you the same expecting you to know all the terms and lingo morning shift much different. much kinder and helpful staff. they actually want to help you prices are fair and usually better than the golf outlet down the road (go figure) read more

You may have seen my previous review - I removed it. I had a bad experience with a particularly snide staff member once here, but other than that memorable exchange, Golfers Warehouse remains a pretty good place. The prices are not great, that I'll continue to stand by. But it's hard to argue with the service, selection, and 'fun stuff' that pervades this place. A golf simulator to help you fit your clubs... 5 electronic hitting bays with a veritable TON of modern clubs to demo. Yes, I can say I hit an R11 earlier today. And there's a large putting green to test out the new $179 Odyseey putter which will do absolutely nothing to improve your horrible putting skills. They have a professional present for re-grip, re-fit, and repair of your clubs. There's also a somewhat decent selection of used and overstock clubs too. Not sure if you can haggle on price, but I'd give it a try before you buy. I'll be back, but probably just to abuse the hitting bays... ;) read more

Well, looks like I am the first to review this dump, and unfortunately it's the old UNO for Golfer's Warehouse. To be fair, I went to their website to complain about their less than honest employee, Chai Ritchie, but they do not have an outlet to serve that purpose, so Yelp is the default. I went here a while ago with two Titleist irons and a titleist wedge. Upon entereing the store I was aggressively approached by Chai Ritchie. I expressed to Chai Ritchie that I wanted the clubs sent to Titleist to have the clubs reshafted. Having the proper flex was important and I knew that different brands may have different flexes so I was pretty set on having them sent to Titleist to be repaired. Upon my consultation with Chai Ritchie, he informed me that Titleist was "really slow" and that the replacement shafts were "extremely expensive". How expensive I asked? "Sixty dollars a piece" replied Chai Ritchie. And how long to get the clubs back from Titleist I asked? "Four to five weeks" replied Chai Ritchie. Well, Chai Ritchie was right. That was too expensive for me and much too long to wait. So I said, you know what?: this Chai Ritchie knows what he is talking about and I am going to tell him what I want as far as flex, price, and time for repair and I'm sure Chai Ritchie will make it happen. And sure enough Chai insisted that the clubs could be fixed in half the time at just over half the price. He quoted me a two week repair time and $100 fee. So three weeks go by, no clubs, no phone call. I call Golfer's Warehouse and ask for Chai Ritchie. A few moments later Chai picks up and I politely say, "Hey Chai! It's Matthew S. just checking on my Titleist irons and wedge". He responds, "Look pal, it's Chai, not Guy". Well, not off to a good start after you chastize your customer for calling you by your incorrect name, after they called you by your correct name. I continued the conversation by, again politely, asking Chai Ritchie how things were coming along. He replied vaguely, seemingly annoyed that I had called after he had run one week over his quoted repair time. He offered no excuses and no apologies for the week long delay and quickly ended the conversation. Another week goes by (four weeks). I call and Chai Ritchie is not in. Nobody there can give me any information on how things are coming. A week and a half later (five and a half week repair time) I get a call from Chai Ritchie informing me that the repairs to my clubs have been completed and that I am more than welcome to come pick them up. I headed right over. Sure it took too long but that's OK. Chai Ritchie got me a deal! $100 bucks or so is not too bad, right? Well, upon arriving at this location I am greeted by a somewhat stoic Chai Ritchie. Doesn't really seem too interested in saying hello, so he doesn't. He abruptly hands me my clubs and bill and walks off. I take it to the counter to pay, hand the 16-year old kid the bill, and he says, "That will be $183 [and change]". I look up to see where Chai Ritchie is to talk a bit about the discrepancy between the quoted price and actual price. He is nowhere to be found. Oh Chai Ritchie! You tricky little devil you! Leaving me with this ridiculous bill and handing me off to the 16 year old kid who has no idea how to resolve this situation. At this point I was so fucking done dealing with these people (specifically Chai Ritchie) that I just paid and left. First of all, the shafts for the irons were of low quality. They were Apache shafts. Pure-Golf garbage. The shaft on the wedge was a true temper steel with a hosel from the 1950's. I was insulted by the products that Chai chose after I was so insistent on quality that resembled Titleist and the flex to match. Second of all, the price of these shitty products wound up being the same as the Titleist replacements would have cost. What happened to the $100 quote? How did it jump to $180-$185? Third of all, Why did it take so long? If Titleist is really slow Chai Ritchie, than I guess you are slower. You see you dirtbag, greasy golf club salesman, 5.5 weeks is longer than 4-5 weeks. You fucking idiot. Fourth of all, to fellow Yelpers and golfers: DON'T GO HERE.......EVER! I know other people that work at this seedy establishment and they are decent people. But the chances of running into Chai Ritchie are still out there and thus I must properly advise all fellow Yelpers and golfers alike to steer clear of this place. In all fairness, perhaps this scumbag, Chai Ritchie, was not aware that one day, forums like Yelp would exist. And maybe he thought he could just fuck his customers and lie to them wihout anyone ever knowing. Well, tough shit Guy. You can keep the $80 bucks, but you cannot keep your good reputation. But I'm sure if this is how you treat all your customers, that good reputation is already long gone. read more

I recently purchased a set of Tour Edge clubs from Golfers Warehouse in Hartford, Ct. It began will a full fitting by Ben, he did a fantastic job, he was attentive and knowledgeable. I received the irons several days later and Tour Edge had installed the wrong shafts. I contacted Golfers warehouse and was referred to Chris who handled the situation which included several communications with Tour Edge to finally get it straightened out. Thank you to Chris and the staff for their patience and professional handling of the situation. I would highly recommend the store for any equipment purchases. John S read more

Horrible customer service! I went in looking for a rain cover for my stepson's golf clubs. I asked a man who worked there if they had them and he said "NO" and turned his back and went back to doing nothing. Actually, they did have them, I found one myself about 20 feet from where he was standing. I tried to get help from another man, but he was too busy pouring himself some coffee to help a customer. Or maybe he just couldn't hear me over his loud pink plaid pants. Either way, super high prices and lousy customer service, I will never be back!!! We went to Dick's in Newington and got much better service. read more

Great customer service. Returned irons with their 90 day return policy and was able to get different clubs then and there. Club repair is fast and man was very helpful. Great place to hit on rainy day and hitting monitors are very accurate. read more

Staff is so friendly and helpful. They really know all things dealing with the game of golf. Awesome selection and something for golfers of every level. read more

Great introduction to golfing 101 with knowledgeable staff. I ended up getting mostly clearance deals and found their prices to be lower than Amazon. Also their is a driving range that is dope. read more

Such a great experience going to Golfer Warehouse! Vincent was very knowledgeable and helpful. He made the experience very easy going and I left very satisfied. I will only go to this store from now on and highly recommend it. read more

I went to go try out some clubs, and walked up to a few employees to ask which clubs I could demo. I got a cold stare from one of the heavier set employees, and was ignored so they could continue their conversation. Finally one of them pointed me towards some clubs, after I had apparently interrupted them. Good selection of clubs and equipment, need to work on customer service. read more

I went there last night to find a new driver. I am a new golf it just started playing last year I went to ask for help I'm trying to get a driver that is right for me ask one of the employees and all you did was pic aight drivers for me new and used all he said was going to try all of these , and whatever one feels the best that's your driver I had many other questions about all of the settings for the driver shaft loft lie and ect the employee was not very helpful I felt very discouraged about what I was doing this place is excellent if you know what you need to get what if you are just starting out I would not suggest this place I give it 2 thumbs down read more

Despite some of the negative reviews on here for customer service, I've had nothing but good luck with the staff. Today I was super thrilled with their help. I walked in with a baby (in a heavy car seat) in tow and two boxes of balls I needed to return for a different brand. A lovely woman saw me right away and came over to take the balls I had already purchased out of my hands. I explained I didn't have the receipt but that I was in their rewards program. She said they could look it up, no problem and took the balls to the counter for me. She told the young man working that I would be back to switch them out. She then offered to grab the new ones for me and put those at the counter with the others so I didn't have to hold them (and the baby) while I was in line. She was so accommodating!! Now that I have an infant, I really appreciate these extra acts of kindness. The young man working checked me out quick and I was back out in no time. I've also had good luck in the past getting set up with clubs to try out in their practice area. Some of the staff is younger and might not have as much golf knowledge as some of the shoppers, especially those that are really into the sport. If you go in knowing your stuff and what you're looking for you are probably better off. They have a great selection of just about everything! read more

Hard to find- GPS has you going in circles. Lots of options here for the golfer.

For all things golf, to futz around and try new clubs, shoot the breeze with the staff, try everything and anything you can think of, all backed with the 90 day "I hate this and want to exchange it no questions asked" policy.....Golfer's Warehouse is the place. For almost two years, numerous fittings and adjustments, still not hitting my M1's properly when I hit literally everything else just fine. Turns out there was a mishap with my shaft sizes. Most places would tell you, "Sorry. Not much we can do." GW said, "Sorry, we can't let you hate these clubs and since they were never right, we want to make them right." The managers Rich and Dave made sure I was set up correctly, I was refitted and they ordered me a new M4 Driver, 3 Wood and 5 Wood for zero out of pocket. I can not say enough for what an awesome place this actually is. The bad reviews are typical of people who don't give the store a shot at making things right. I HIGHLY recommend them as your golf outfitter. read more

Don't bother coming here for a fitting. I went at 11:00 am hit 5 different iron types and come to find out the GW rep did not have the computer on! He turned on the computer and I picked 3 brands I liked and hit 5 shots each. The same rep left me to move on to three other customers. They must be on a decent commission to take on as many customers as possible. He asked that I ask his associate to switch the colors on the screen as I tried the different clubs. This also did not work he also was with another customer when I asked him to switch the colors. He said he would be there in a few minutes. After waiting 10-minutes I decided to leave and buy my clubs at a local pro shop. Better price and a LOT better service. read more

I'm sorry that you guys have had such a bad experience at GW. I on the other hand have had a great experience buying clubs here. The 90 days return policy is great! I already bought 3 drivers, the first 2 I didn't like so they were very nice and letting me just trade it in for another one and they gave me no problems. I deal with a salesman named James and he is great! James if you read this I'm the left-handed guy that just bought NEW Tailor-made Blades Irons and already traded in 2 drivers a putter and a Hybrid 3. I've done some damage to my credit card in this place. read more

I am a long time golfers warehouse customer going back to the old location when customer service was good. The new staff is no different than your typical big box store part time help with little knowledge of the equipment they sell. ( OK Ben D knows a little but talks down to customers like a know it all, very arrogant too). On my last few visits the staff hang around the rear desk and chit chat fantasy football, etc. In the 30 min I was there not one associate asked me if I needed help. I'm all done with golfers warehouse, Chris Cotes here I come! read more

After reading some reviews of the Golfers Warehouse, I was hesitant to visit. However, to my surprise, there were many used (& demo) clubs in large cart bags. Two sales reps helped me and were polite, suggesting I try some woods in the lefty hitting bay. I did so and found an 08' Taylor Made five wood. It looked new and worked for me. One of the sales guys told me that he would put the club at the check out area. I was surprised to see that the club was on a further discount and the sales clerk had put a new club cover on the wood. Maybe the negative reviews made an impact and the new owner (World Wide Golf Shops) decided to "right the ship." I will travel to World Wide Sports again, from W. Mass. I feel it's worth the trip, to check out all the merchandise, with a no pressure sales experience. read more

I went to GW last week to get fitted for a set of irons. The salesman was a great guy, sho really took his time in evaluating what kind of shaft I would need and measured lie angles, etc.. They have a very high-tech system over there, now, and can really do a fitting that is much more accurate than in the past. In any event, I wound up purchasing the irons and went out to the front desk to pay for them. I was going to trade-in a set of irons that I purchased from the GW a couple of years before and had received very little play, but they only offered $100 for the trade-in, so I decided to keep them for my son. Once that was decided, I got down to the business of paying for the new irons. While paying and being handed the unopened box, the salesman mentioned in a very casual manner that, instead of being 3 iron thru pitching wedge, the set was 4 iron thru "gap" or "u" wedge. At that point on the process I figured that the manufacturer of these clubs didn't offer a 3 iron with this particular set for some reason that was unique to the clubs. Plus, I was tired from hitting a hundred balls, while dressed in a suit (tie and dress shoes) and had to get home. Once I got settled in with the clubs and hit them, I was pleased, but missed my 3 iron. I have 6 or 7 wedges, including a Cleveland "gap" wedge and needed another wedge like a hole-in-the-head, so I called the manufacturer in Arizona. I was told by a company rep that the manufacturer does, indeed, make a 3 iron, but that GW just didn't sell the set that way. He said that I could go back to GW and buy a 3 iron, but suggested that I try a 20 or 23 degree hybrid in place of the 3 iron. He said that it might prove a lot easier to hit. I thought about it and wondered if I should go back to GW to see what i might work out, but figured that I probably should have been informed early on in the process that I would not be receiving a 3 iron with my set; particularly, since the salesman had to know that I was a halfway decent player and might like to know this. But, the damage has been done. I certainly could have stopped the process and demanded a 3 iron in place of the "gap" wedge, or, at least, engaged the guy in conversation as to why that couldn't happen without incurring additional cost. But, I was tired and ready to leave and didn't do that. Shame on me. But, GW should train its sales reps to inform the customer exactly what is or is not included in a sale; especially, when golfers have been bred for many years on buying irons sets that are assembled 3 iron thru pitching wedge. I'm can't be that upset with the sales rep who assisted me, since he did offer a simple swing tip on left hand placement that has really helped me. I do blame GW management, though. So, I researched a hybrid that would match my set of irons and replace my 3 iron and bought it on the internet from TGW.Com for $50 less than the price that GW is selling the exact same club for ($139 vs. $189). I guess the moral of the story is to ask lots of questions when buying anything at GW and research the internet to see if you can purchase the same equipment for less. read more