I was supposed to receive packages today 1/10/2025 from UPS. The driver said the business was closed, when in deed there was someone there. I've spent the last four hours trying to talk to UPS about my issue. They DON'T Care. we'll make another attempt to deliver but someone has to be there. Ok, can you give me a window so I'm not waiting all night? No! What can I do for you? Can we change the delivery location? No! Customer Service lied to me for over three hours. The North Haven CT facility would NOT talk to me........ The refused to speak with me. All they would do is say they would try another attempt by 7:00 pm. Make an attempt??????? What happened to customer service? read more

UPS in Windsor CT takes no accountability for ever being on time and when they screw up they offer no apologies and no accommodations. I waited for two days for a delivery of wine that was supposed to arrive. Never came. Even worse, because I can track the truck now I saw the driver was five minutes from my at about 7:45 PM and my delivery was supposed to happen by 9 PM. I thought I would have it by 8 PM. At 8:15 I tracked the truck again and it was 40 minutes away back at its warehouse. When I called and asked what happened. No explanation. No apology. When I asked if I could have the driver call me tomorrow to pick a real time that the driver would arrive. They said they had nobody to tell and were probably unable to do it. Terrible experience! read more