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Golf Town

4.1 (8 reviews)
Closed • 10:00 am - 5:00 pm

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1 month ago

I had great service getting my grips installed, staff were friendly, got them done while I waited .

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1 year ago

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12 years ago

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Adidas - Adidas store is closed permanently.

Adidas

(14 reviews)

$$$

Ryerson, Downtown Core

I bought two caps and the velcro strap stopped sticking after a few uses…read more The Adidas Canada head office would not offer an exchange or refund. I have been a loyal client for many years but no more.

What a frustrating shopping experience. One would think during the busy holiday shopping season,…read morethe goal of retailers - once consumers have made it into their stores because of their dazzling advertisements or quality of their merchandise - is to ensure that they take in as much money and process as many customers as possible; while making the patrons' shopping experience delightful. This was far from what I would be accustom to (unless I was shopping intentionally at Walmart) as we were made to wait an inordinate amount of time for three customers ahead of us who had complicated transactions to process. Noticing that there were three cash terminals, only one person manning the cash registers, and a number of salespeople working the floors, it was frustrating to stew in line. Having engaged someone who appears to be the store manager (name tag says, Jay), he informed me that the second cashier had called in sick. Throughout our exchange, it felt felt like he was telling me to patiently wait. He then went to assist other customers, and when he was done, I inquired why they cannot open up another register? To which he offered that not everyone is qualified to work the registers. I suspect Adidas has an extremely high standard of hiring where each employee has very specific and rigid role; irregardless of what's logical and what is beneficial to shoppers. Being annoyed and further infuriated with the lack of customer service (although he was fairly pleasant), I found my shopping experience excruciating. I think my attitude of Adidas was too generous prior to this experience. Going forward, I'll adjust my expectations to what I would be subjected to by taking the TTC (albeit with a pleasant driver). [As an aside, to add insult to injury. After waiting for about 10 minutes in line, once we approached the only cashier working, the said "manager" served the next customer behind us; thus, opening up a second register. He must have really hated me for speaking up, and figured that this must be his way of getting back at my inquisitive personality. Unfortunately, being docile isn't one of my traits.]

Golf Town - golfequipment - Updated May 2026

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