Walked in as a golfer with 20+ years experience. But I've never been fitted for a club much less a set. I just wanted shoes.... But new if I didn't hit in the shoes than I'd probably just wear sneakers. A sales associate met me in the shoes. I told them I had money to buy but I knew what they were for and I needed to feel how they would work in my swing. I picked the FJ ORTHOLITE IMPRESSIONS. (Great shoe for a narrow foot!!!11.5) I asked if I could hit to feel the shoe... of course they asked what driver. ( biggest swing most impact to the shoe) I picked between YouTube's best. He entertained me and then proceeded to help me with loft, shaft stiffness, and desired trajectory. My experience with this store was amazing. If you go in understanding how you play and what you need. The associates can help! If you just want a shiny new club order it online or buy it at dicks sporting goods. I on the hand being the person needing confidence in a big purchase... am pleased on the help of the staff. And when I buy the apex irons and the Callaway driver I'm gonna come back to the man that helped me!!! 100% great experience great staff low pressure. read more

Golf Galaxy - Me at the range! - Sports Wear Near Me - GREENVILLE, South Carolina

The first time I can't into this location in Greenville I wasn't very impressed. It's not that I recurved bad customer service but I firms receive any. My wife and I came in to pick up a pair of shoes I had ordered online. That process was fast, efficient, and friendly enough. We walked around for another fifteen minutes and we were not greeted again. After the initial offer to apply for a credit card two feet inside the front door and my order pickup we were practically invisible. Another note that is irritating. I live in Simpsonville so I have to drive twenty minutes to this store. Upon arrival at 10:40 am on a Sunday the doors are locked! I always check first before going to any business on Sundays and their website states they are open at 9 am on Sunday. Very disappointed that they cannot update their website. ***UPDATE*** Upon checking again the website has been updated. read more

Golf Galaxy - Website says open at 9 am on Sunday. Clearly this is not the case if you show up before 11 am. - Sports Wear Near Me - GREENVILLE, South Carolina

If there was an option for no stars I would have chosen that. Being a woman walking into this store was a mistake, I was not approached, spoken to or even looked at!! My Dad on the other hand was approached 5 TIMES. They had all the time in the world for him and he purchased nothing! I, on the other hand, had plans to purchase clothing, clubs and footwear. I quickly realized I wouldn't be giving anymore business than I had to, so I just purchased some clothing that I was looking for. There was little to no footwear choices for women and if you have a bigger foot, you better take up swimming (Even less selection at DICKS). Ed at the front desk greeted me with a smile and a hello as I checked out- he gets the only star. DO BETTER! read more

I bought a set of grips that deteriorated in less than week. The manager and club services team helped me swap to another set of grips with a quick turnover. They went out of their way to fix a problem that they didn't create. Highly recommend for any golf related need. Thank you guys read more

I came in to demo a new Stealth 2 driver and the employee was very helpful. She set me up on the swing monitor and brought the club and shaft I had requested...I then hit a few Maxfli golf balls and questioned if I could hit a Titliest Pro V 1 and she abliged me!! That's when it all went south‍ Ken (someone VERY important-he presented himself) "Snatched up" the Pro V 1 balls and rudely threw down the Maxflis again! These are for scheduled fitting and lessons ONLY!! I said I hit a Pro V 1 and had just recently purchased a complete set of Stealth Taylor Made Irons and Woods and A Stealth Driver ....I wanted to see about UPGGRADING to the Newer Stealth 2! He huffed away and said "Those will work!!" Can I try the Pro V 1's please!! Adamantly ...NO Ken replied and stormed away! SMH‍ Ken needs a different profession...I will now go elsewhere for anymore of my golfing needs!! Hugely disappointed in the customer service by "KEN" today.. Jack P. From Spartanburg SC read more

Today was my second trip to GG. Both times, it seemed I as a customer was an inconvenience to them. I had a specific need today, had to find the product myself, spent close to $200, and did not even get a "Thank you " when I checked out. No way in hell am I returning to this store(Greenville). Customer service is a lost art these days. It would seem GG never knew what customer service was. I am so adamant about my review that I am attaching my name. Mike Simmons Laurens SC read more

After two times in the store, I feel two stars covers things. My first trip was 50/50. I had a putter bent, and that went great. However, when I went to pay, no one was manning the register. I stood there for around five minutes before someone came in from outside and asked if I'd been helped. He was nice enough, but come on... My second trip was a complete waste. I asked for a fitting bay and was told to wait 10 minutes. I waited and waited. A bay came open and someone who just walked up nabbed it. Topping off the experience, the guy that I spoke to first asked me if I needed help because I looked lost. What?!? read more

Terrible service. Tried to try new 3 wood 30 minutes before closing and got told bays were closed while other were hitting in them.

Was there to trade irons and drivers for new ones. Tried to do the fitting and the person assisting gave no guidance or advice or anything. Left me in the hitting booth and never came back. Would have spent over $1500. Walked out with nothing. Then people wonder why stores close. Terrible customer service. read more

First let me say that before going over to Golf Galaxy to look at new golf irons I read most of the negative reviews for this company. I've got to say I was hesitant to even go but I'm really glad I did. The sales person Niko met me shortly after I came into the store and offered to help me with my purchase. He also spent over 1 1/2 hours with me fitting me for new irons. He really knew what he was doing and couldn't have been any better being patient and answering all my concerns. I highly recommend that you not be influenced by the negative reviews and give these guys a chance. For the best experience you could ever ask for lookup Niko. He's the man. read more

Was sent from Golftec approximately 2.7 miles away for a Golf shaft. I was willing to pay the $75 for a driver shaft fitting but golftec does not sell shafts only. Got to golf galaxy and asked for a shaft and maybe a few swings so the club repair person could recommend a shaft. He said their shafts are around $200.00 on average and I know this to be false. I've seen them online. I purchased one on amazon. Probably saved a lot of money and dealing with some dipstick kid who apparently wants his store closed which is what will happen if they run everyone off. I can't wait. read more

Initially a young man came over quickly and seemed eager to help me try some new irons. We discussed a few brands and my desires then narrowed it down to 3 to trial. I was very specific about the shaft though and again he seemed genuinely interested in helping. He set up a hitting bay and I warmed up while he retrieved what I thought would be the irons we had discussed. When he returned, however, he only had one of the irons in hand and I quickly realized he had fit it with the wrong shaft. After about 4 swings I had to track him down to tell him it was the wrong shaft and ask where the other irons were. It was at this point, a grand total of 4 swings in, that I was told trying multiple irons was more like a fitting, not a demo, and that I really needed to schedule a fitting. Well, okay I replied, if that's your store policy I guess I'll move on but how am I supposed to know which set I want to get fitted for if I don't try a few swings with each first? He didn't say anything else and went to get the second iron. Again, with a different but wrong shaft. After six swings I knew I had eliminated the first sample but wanted to try the third but he was gone again. He never gave any feedback or advice so I'm not sure what help he would have been in a fitting! I didn't bother with the third choice, I'll go elsewhere. The problem is we discussed the three brands and what I was looking to do today and he was the one who initiated the trip to the hitting bay. Unfortunately, it appears instead of being a helpful and interested advisor he was just attempting to upsell a fitting which I'm sure he makes some additional money off doing. A fitting is great when that's what you've come for and are ready for. And I don't mind paying for the service when I've narrowed down my choices but to try the bait and switch is dirt lot car dealer level stuff. I get that there are guys who come in just to hit balls for free but essentially this guy was telling me I could have 4 or 5 shots with one club before it cost me $70 to try the other two and, maybe, to even get the requested shaft! So, deceptive customer service, poor sales tactics and then disappearing during the scam, not good. In years past I had some great experiences at this location but several months ago I went in to buy some shoes and might as well have been a ghost since the employees couldn't see me and now this garbage. Yeah, I don't think I'll be going back to Golf Galaxy in Greenville. Not that they care. read more

Wow this may be my first terrible review that I have ever given for a business establishment although it's not GG as while but just maybe one employee. Just left the Golf Galaxy here in Greenville South Carolina crazy disappointed in the attitude of a salesman while I was with my two young sons. First off no one offered to help us while we were looking at Junior sets of clubs. (Not enough margin on those I guess.). From there my oldest son who is four and asked to see if he could hit a few balls in the simulator. No one again offered to help us so I grabbed a USED small club from the rack which mind you had scratches and ball marks all over it so dummy me assumed that the club had been used previously on a simulator. duh right? So after a short period of hitting a few balls on the sim which another employee I had asked to come over and help us get set up who at any point could have asked if we had taped up the club or anything but he did not. Another guy rolls up as we're finishing up and asks "where did you get that club, we don't have demos for small kids". I said right off the rack over with the other clubs that have marks on them. And maybe you should have demo clubs for kids as they are cheap! He's say well I wish you had said something so we could have taped it up but since it already has marks you can go ahead. To which I replied well if someone had offered to assist us then maybe we wouldn't have had to worry about it. If you can have a $500 titleist driver as a demo then you could at least have a $89 complete youth set as a demo. Sad to say this is the kind of attitude that will keep me from returning. Maybe they don't care. I put the youth set we were going to buy back in the shelf. Ah well. Update: 6/21/19. Spoke to a friend that has had a couple of good experiences at GG and was surprised at our poor experience. Hopefully things have improved a little and we'll give GG a chance again for some fitting. Was surprised no one contacted us about our poor experience though, I would have amended my review way before now. Cheers. read more

I was skeptical to go here due to the previous negative reviews I had read. However, my experience was extremely satisfactory and I left knowing I would return for additional equipment. My associate, Nic, was very courteous and knowledgeable and spent considerable time fitting me to a new driver that suited my beginner skill level. I was never pressured or upsold to purchase anything beyond my immediate needs. The entire staff was attentive and helpful as I examined the wide assortment of new clubs. The pricing was fair and I would recommend this store to anyone interested in purchasing golf equipment. read more

Just left Golf Galaxy in Greenville, SC. to get a few dozen balls. While there I was looking at some of their new clubs. Came upon a clearance section with various new drivers. The sign above them had a display of several color dots on it showing the discounts. There were 4 Big Bertha Fusion drivers there with pink dots on them. The sign stated a pink dot was 50% off lowest marked price. I took one of the clubs to the front register to get a price check on it. The young man at the register took the club looked at it and gave me the price that was on the club without ever scanning it. I said it has a pink dot on it. He then stated that was the price in a matter of fact manner. I stated that I'd pass and took the club and placed it back on the rack. As I was leaving I passed the salesman on the way out and he gave me a smart-ass "YOU'RE WELCOME" as I left. I've purchased many clubs and more from this store but I've made my last trip there. Not real fond of being treated like I was some homeless person looking to get in out of the heat. read more