After 15 years of coming to this store and buying a ton of products ... thousands of dollars worth .... I asked that a club they reshafted for me be extended 1/2" bc I believe the rep wrote down the wrong length on the work order (honest mistake), the employee treated me like absolute dirt and said "I assume you don't want to be charged anything for that too, correct?." It was an easy fix that would have cost them nothing other than 15 mins of a club tech's time. Been here probably 300 times - won't be returning. And I doubt they care. He was so rude and condescending. read more

it has all sorts of equipment I need and the ladies apparel is great. sometimes it's difficult finding what you need at other stores but this one is a hit. read more

I've been to this store numerous times over the past few years and the Golf Pro and personnel in the pro/fitting shop are always helpful and accommodating. Recently I took my club set (10 irons) in to be re-gripped quickly as I was sending them overseas to family with a friend traveling there. Needless to say they did them timely and also gave me a box to package and ship them! Definitely a thumbs up. read more

My husband drove all the way to this store from Bel Air today to shop for a new set of irons. The cashier greeted him. After that, customer service was sorely lacking. After approaching an employee about a set he was interested in, the guy who was on his phone, reluctantly checked to see if they were in stock. They were but he did not offer to bring them out for my husband to see. If you can't be Bothered to help a customer, then you obviously don't want the sale. my husband walked out totally disgusted with this place. No one approached him while he was looking either to ask any questions as to what he was looking for, his handicap, etc. very poor experience. read more

After all the hype about this place being "the place to go for golf stuff," I was somewhat disappointed with the selection for women and definitely not impressed with the staff associates. My beau took me there to replace my golf shoes and pick up some new outfits. We started off in shoes and couldn't find anything in my size in women's shoes so we started to hunt for the children shoe selection for smaller shoes. We walked around the store trying to locate children shoes and looking confused. Not one of the staff associates ever asked whether they could help. We had to hunt one down and trap it to ask for children's shoes. He nonchalantly pointed in the general direction of a back corner without much enthusiasm and went back to doing nothing. The children's shoe section was small and had no seating anywhere for sitting down and trying on shoes. I suppose that they figure that children will just sit on the floor and try on shoes which I found insensitive for the children and certainly impractical for me. So, my beau loaded up on several different shoes and sizes to walk all the way back over to the adult shoe section so that I could sit down to try on the shoes. It was apparent to anyone with a brain that we were serious shoppers to go through all that effort yet still no offer of help from the zombie staff. I continued to try on shoes as my beau had to schlep back and forth to the other side of the store to get a new size or style to fit. (He's wonderful!) The process continued for at least another 20 minutes and still no inquiries or even a "boo!" from the zombie staff. I finally decided on two shoes that fit well and we put all the shoes back that were go backs. (See? We are nice people instead of just leaving all those to go back for the zombie staff. On hindsight, we probably should have given them something do to since none of them were really doing much except one young, energetic guy stocking and organizing shelves.) My beau asked if I wanted to check the women's clothing and I quickly browsed to see that they had a very limited selection. I decided no reason to waste time trying to find out that they probably don't carry my size so just wanted to find golf gloves, buy the shoes and go. We decided to ask the only staff associate doing something with some energy where we could find the children's golf gloves. He actually helped locate the section one row over from where he was stocking and tried to help find sizes for me. They had a slim-to-none selection and he suggested that I order what I needed from the front desk stating doing so provided free next day delivery. We went to the cashier to check out. The guy checking out must not be used to being out in daylight as a zombie. He didn't greet us and looked as if it were all he could do to hold his head up. I suppose that we were bothering his "let's do nothing while at work" gig. When we asked about ordering the gloves and free next day shipping, he said "oh, we don't do that but you can go on the web and do it yourself." Yes, I KNOW that. It's call A-M-A-Z-O-N. Geez. By now, all I wanted was to buy the shoes and get out of there as fast as I could. Overall, I am not impressed with the selection or service. Unless I'm in that area and want to watch zombies shuffle around the store, I won't drive out of my way to visit it. read more

Went today looking for clubs for our 18 year old daughter who will be playing in college next year. The men regripping clubs didn't seem much interested. They ignored her and had no balls in the net. Ended up purchasing same clubs down the road at Dicks with much better service. read more

I have been to this store roughly 5 times in the last 4 months and every single time has been a great experience. I bought two drivers two different times, great customer service and patience. I bought three putters, very good recommendations and patience. I love the indoor putting area to try them out. I bought a golf bag for one of my son's and again the customer service was great and very helpful. I had my son's putter grip replaced and they did it within minutes. Minutes. I was on my way to the putting area and turned around to a "it's all ready for you". Awesome I am surprised read so many 1 Star reviews on this store, though they seem to be from 2016 and later. Maybe new management now. Whatever it is, I can confidently recommend this store and their customer service. read more

I went into Golf Galaxy in Columbia yesterday to get my clubs re-gripped. I was in there 30 minutes looking at grips and no one notice or helped me. Four men came in and they could not help them enough. If your a women you don't expect to get much customer service. I will never enter that place again and will tell everyone about my experience. I went down the road to another golf store 2nd Swing and was very happy. The customer service at that store was outstanding. They help me pick out grips and were done in less than 12 hours. read more

Worst customer service ever. Got greeted only at the front door. Cashier people were nice. But the others working the floor...plain sucked. I wanted to buy a set of irons about a year ago. I had to look for someone since they were all just walking around and talking to each other not paying that there were customers on the floor. I finally got a worker's attention and this douche just said: "what do you want?!" as if I was bothering him. After he reluctantly put a demo for me to try (RBZ and Burner 2.0 irons), I tried asking him some questions and all I got was, "well are you gonna buy anything"? At that point, I just said no and left the store. They need an overhaul on that store or at least some customer service training. Beware of this crappy store. Buy some balls or tees or other small accessories, other than that, dont expect any good service here. read more

I have been looking around for new irons and decided to go in and get fitted. The staff was very happy to help and did an excellent job using the launch monitor to find the optimal shaft and club head for my swing. I beleive the man who helped me was named Pete. He also explained to me what eveything on the screen meant so that I understood why he was switching the shafts and clubheads. At one point I swung a bit low and broke the test club off at the hozel, but he didn't seem to worry. They just fixed up another iron and we continued. Also, he said he would be more than happy to help me with a lie board and adjusting my new clubs for free when they arrive. I will definitely be using this store in the future for all my golf needs. read more

Mac helped me tremendously with purchasing a new set of clubs. He was very knowledgeable and helped me by evaluating my swing. I will definitely be back to this location. read more

Went in to buy golf shoes for my husband and all I got was insulted about the Quality of the golf clubs I bought somewhere else

I took my clubs in for new grips.The person at the station offered helpful advice as the selection of grips was a bit overwhelming. I had my set of clubs back in 3 days as promised. I've played several rounds since and pleased with the new grips. read more

This review is for my experience on Friday, 1/26/2018. I called the store 3 times regarding some questions I had about golf range finders. Alexa who answered was totally professional and helpful in all areas...even when I called back 2x and asked for her (since she was familiar with my questions). She was outstanding. Upon getting to the store at 5:00 p.m. that day, Alexa had everything ready and a had left a note for the manager (David) and the other gentleman (apologize.. I forgot his name) explaining everything we had spoken about... and I was in/out in 10 minutes. I want to thank Alexa and David (plus other young guy) for their help and professionalism during my shopping. I will ALWAYS use this Golf Galaxy location. read more

Top notch service. Every time I place a special order, or anything that is not common, I have received top notch service. The managers and staff always go out of their way to help me with any issue. read more

Long story, but I was very upset with this experience The gentleman that helped us pick out our set of golf clubs was really pleasant and helpful- I would give him 4.5 stars. However, the checkout experience was so long and awful that I would never go back! The female that assisted (allegedly a manager) had no guest service skills whatsoever and she became extremely flustered when a couple items weren't ringing up or when our gift cards wouldn't scan. In fact, when 3 of our gift cards ($600 total) wouldn't scan, we were told there wasn't any money on them. We knew there was because we had the store scan them previously so we knew how much we had to spend. We stated we were absolutely sure there was money on them because they've never been used before. She argued and insisted there wasn't anything there. She went so far as to tell us she could see the cards had been swiped many times (due to the surface scratches) so we must have used them. She basically accused us of lying- there's really no other way to take that. I asked if I could see one of the cards that successfully scanned (I had written a phone # for balance inquiries) so I could call to confirm the available balance. She pushed a different card to me and said "the number is there". I told her the number she was pointing at wasn't a good number which is why I wrote it on one of the other cards. She became argumentative and said "it's the same # on all the cards". To which I repeated "yes, but it's a BAD number and the recording will direct you to the one I wrote down". She finally passed me the card. I placed the phone on speaker and set it down on the counter so she could hear- the system confirmed the available amount. Before I could enter the numbers from the remaining 2 cards to retrieve the balances, she told me to turn it off and she proceeded to hang up the phone. She never once apologized for being wrong, for the long wait or for doubting our story. She then tried to blame the system and said it still wouldn't go thru. By now we were extremely annoyed and she was obviously upset. Based on her comment, she made it sound like we were just "out of luck" because the cards weren't swiping (despite having a balance). When she made a sarcastic remark asking what we wanted her to do about it, I blew a gasket. I asked if she was the manager (convinced she couldn't be based on how poorly things were handled). Much to my surprise, she answered yes. My only response at that point was to raise my voice and say "Then figure it out!" She looked horrified and told me I wasn't being very nice...couldn't I see she was trying everything she possibly could to make it work? In truth, there was way more excuses for why she couldn't help than how she could help. First she tells us there's nothing on the cards (alleging we already used them) then after proving her wrong, it was the system's fault. After all that, she somehow managed to manually enter the gift cards and process the purchase (over $1200)! Trust me...if it weren't for the gift cards to that particular store, we would have walked out without spending a single dime! By the time we got home, we realized we were overcharged for 2 boxes of balls that were on sale and they didn't give the $30 discount for spending over $150! read more

Wow, I just had the most mind-boggling negative experience, similar to the review below from Sherri. I went to the store last night to try several clubs with assistance at the store from a very helpful gentleman named Mike. I would defininitely give him 5/5 stars. I left the store without buying so that I could do some more research on the clubs that I liked, with full intention to come back to give the sale to Mike. When I was online, I noticed that there is a 15% online discount for new users that sign up. I specifically called the store the next day to ask them if they would honor the discount if I came into the store - they said yes no problem. The insane experience started as soon as I walked back in the store that evening. I found Mike and mentioned the discount, and out of no where, the alleged manager starts barking at me that I can't use that coupon. It was the most outrageous situation, I literally JUST walked in the store, found my sales guys, and was excited to purchase the clubs.... and i'm getting yelled at by the store manager? Somehow she proceeded to stop yelling at me, Mike took me to the back to try the clubs one more, and the lady comes back and starts yelling to me about the coupon. Honestly, she was just saying random things - I couldn't even respond. Finally, Mike told her I was getting Taylormade clubs and she finally calmed down and left. They asked me if I could wait 30 minutes to get them fitted, and I said that's fine, and proceed to go look at the putters. I don't know what happened in that 30 minutes, but they came back and asked me if I was ready to start the fitting process... I was like huh? I thought they were already getting fitted. Then we went through the checkout process and they told me it was out of stock and 3-week delivery. I was like huh? I went through the checkout process online and it had options for 1, 2 and 3-6 day delivery so how is that possible? They didn't give me a good response and finally I just left. For some odd reason they didnt want my business and I really cant figure out why. I just spoke to Towson and they said they'll help me out - so I'm heading there tomorrow. Weird, weird experience. read more