I went to O'Reilly's 2 times once to have fuses changed and the person there was very nice didn't…read moreget his name but sold me the fuses and checked the ones that needed changing! I went again to have a bulb put in my tail light in my range Rover and Ben came and changed it and put a screw from the other taillight in since there were none on that side he was greatly appreciated! I think the customer service is a 5 star!!!

Ive been going to this orielys for years great staff and customer service always incredibly helpful…read morevery organized and clean store. I always get all my auto parts from here!

Girl who work there, unprofessional. I called ahead and asked if there was a spare part? I gave her…read morethe spare part number, she said yes, we have it in stock. I ordered a taxi, arrived, and she says we don't have it, I can order it. I spent my money and my time. 12/24/2023 morning! S ***** A******!

Why is it always two trips to get the part you need? I waited and was helped by the clerk so that…read moreI got the correct head light. She assured me it was correct, well it does not fit my car so back I go for the second trip yet again. This time I selected the correct part and went to exchange it. She handed me back 5 bucks and some change. I was confused it should have been 16 and some change. She was not happy with me for pointing out the change was incorrect. In the meantime while I waited a gentlemen came in and was pretty upset about parts and no on calling him back for days. The person who stated she was the manager ended up yelling at this man in front of a pretty busy store. Not the best customer service but in the end I got the correct part myself.

Almost every time I come in I have a great experience! Any employee not already assisting another…read morecustomer will ask you questions and take you where you need to go to find the best product to fit your needs. I say ALMOST every time though because sometimes when I go in there is an older white lady who does not miss on giving me a horrible attitude EVERY time I go in there. It actually makes me feel bad cause I love being able to come to this store that's only 5 mins away instead of driving 15 minutes away to get somebody who's not rude to me for no reason, but I think after today that's exactly what im gonna have to do. All I can say is I hope everybody can start to treat each other how we would want to be treated when we are in need of help or assistance. Not only is that your job but it's just human decency..

Both employees working at this location were very welcoming and helpful. Especially Dayshawn was…read moresuch a help. He started by testing the battery and alternator in the car, and then offered further assistance when we needed it today. I don't know if Oriellys offers battery changing usually but he installed my new battery for me and took the dead one away. This was such a good experience and next time I need an auto part I will shop orielly of fairwood! Dayshawn needs a raise y'all!

I had a flat tire, both Antonio and Cody were incredibly helpful in helping to address it, even…read moreoffering to change the tire for me. But, the puncture was too large for "tire repair" products which they showed me and my type of vehicle doesn't have a spare tire. They helped me get a ride back home and were amazingly supportive! I will be using this store for my auto needs in the future. I wish all store's have this level of customer service!

Incredibly rude staff, whenever I attempted to visit and ask help for parts I was greeted with…read morerudeness and attitude from the employees for not knowing certain car parts as I am not a genuine when it comes to buying car parts, they are never helpful when finding for car parts or types of oil they just kind of tell you which aisle its in and have you look for it yourself. Take your business elsewhere.

Staff, especially Jesse went out of his way to assist me ( I'm handicapped) . Came down from his…read moreladder by the entrance to open door and continued in to get what I needed. Didn't have to move at all. Also helped me to my car. Car battery died later in day. Got a jump and made to store. He again came out, tested battery and found loose ground. Tightened and was on my way. Exceptional help. Very appreciative and very impressed!

Man! Jesse is the best. He figured out what my battery issue was. 94 degrees outside [rare in…read moreSeattle area] and he still installed a new battery in less than 10 minutes and the whole time was very pleasant. I highly recommend this store

Completely unreliable with 0 customer service…read more I stopped in a few weeks before the holidays to set up an appointment for front brake pad and rotor replacement. I scheduled the appointment for the day after Christmas. I told them I would drop the vehicle off on the 26th because I would be out of town and that I would return to pick it up on Jan 2nd. I confirmed that this was doable and that they would be open for the drop off and pick up. I get a call at 8am on the 26th asking if I was still bringing the vehicle in. I told them I would be dropping it off later in the morning and that we had discussed I would pick it up a week later. I brushed it as a misunderstanding, it happens. I arrive the morning of the 2nd to pick up the vehicle and the shop is closed. I peek in the windows, and someone spots me and comes out to talk. I am told that the work was never done and that I would need to reschedule. Brake pads and rotors for a single axle are a very straightforward job, and they could not even get that done over a 3.5 day period. Not even a phone call to tell me what the situation was. There are enough repair place in Maple Valley/Covington that you can avoid this one.

This is hands down the best auto shop I've ever taken a vehicle to. I'm a real customer, not a…read morebot--just genuinely impressed. I had an 8:00 AM appointment for A/C service and needed the car back as early as possible. They had it done well before lunch. Even though I came in for A/C, they did a full diagnostic and pointed out a few things to keep an eye on--but didn't try to upsell me at all, which I really appreciated. The guy at the front desk (I think his name was Bobby) was great--super friendly and easy to work with, which made the whole experience even better. It's also an employee-owned shop, and you can tell they actually care about doing solid, honest work. I'll absolutely keep bringing my vehicles here and would recommend them to anyone.

This place is the real deal. Super nice guys Rob and Nick. Bought a used boat with a janky trailer…read more Brought it in from Renton. It was worth the drive. They did a thorough safety inspection. They fixed the lights and replaced a bent axle. Reasonable pricing and very timely. Trailer is now worry free. Will get all my trailer work done here in the future.

Rob did an outstanding job in every way - the work he did, the explanation, and follow-up. We…read morehighly recommend using him. We will definitely go back to his shop.

This was my second visit The first visit was look at check engine light on in my 2008 Tundra. They…read moredid a thorough check. Thai said I realistically needed a new transmission. Changing the fluid "might" help but he didn't recommend it. I sold the truck Today I brought my 4-Runner in for an oil change. They always check the entire car and told me I needed new rear brakes. I had heard that before so I bit the bullet and had them done. The service was completed quickly. While waiting, Thai and I had enjoyable conversations. I feel confident coming here. It is quite a ways away from where I live but I will use them again. It can be difficult to find a truthful and knowledgeable mechanic so I am happy I found them

Fair prices and competent certified technicians. Got me In and out in a little over four hours for…read morethree maintenance items on my Pathfinder. Brad is very knowledgeable and good with customers.

These folks make it easy- they are efficient, courteous, and competent. Wholly recommend.read more

We purchased an ICON/Epic golf cart from NW Yamaha GC in April thinking this was a really…read moregood-looking golf cart. Lots of amenities including headlights, seat belts, back up camera, etc. We added a Lithium Ion battery and custom enclosure to the order believing that they knew what they were doing. Once we started using it we discovered many, many flaws with the basic design, bumpy ride and functions of the vehicle even as a basic golf cart. The custom enclosure was very poorly fit and leaks when it rains, bag cover, (from the ICON factory), made it nearly impossible to remove a club. The speaker placement was barely a few inches above the high seat backs making the back basket nearly impossible to access or see what was there. Poor quality design all around. The pencil holder, (from the ICON factory), will not hold a standard pencil. The front cup holders are so small only small disposable coffee cups will fit. The cart is a good 3 inches higher to climb into and the seats are made for people over 5'11" or you cannot reach the pedals with your back against the seat. The side mirrors are nearly useless and with enclosure doors that open into them they get knocked out of alignment every time. On top of all of these and many more issues, the front brakes randomly will lock up when using the cart. Eventually, this brake issue is too much for the battery and will lock up the entire cart. This cart is a LEMON. Do not purchase from ICON/EPIC or NW Yamaha GC! This Epic cart is a very poor-quality product and certainly poor-quality service. They only care about getting paid not about you as a customer! We wanted to return this cart to Costco, but they told us the fine print said this was a 'custom' order and could not be returned. This is THE worst purchase we have ever made with 'trusted' Costco. Now ICON/EPIC and NW Yamaha GC are just pointing fingers at Costco to fix this. We have notified our WA state Lemon Law attorney about this product and are continuing to fight with ICON/EPIC, NW Yamaha GC and Costco. A new EZGO golf cart beats this cart design on all fronts and is only slightly more money without any of these headaches.