I am not surprised to log on and see such low reviews. The customer service of this establishment…read moreis awful. So rude, talking over patients, and very hard to get ahold of. I had an appointment for this month and they sent me a letter in the mail a few weeks before my appointment with the appointment date as 2028! when I called to understand why it had been pushed, I couldn't get ahold of a representative. The rep also lied and said that my mailbox is full when trying to call me back. I feel better seeing many similar reviews. This place is not it!

I have worked with Dr White for over 20 years and I deeply appreciate both her and her staff for…read moretheir excellent medical care, responsiveness, and professionalism..

Super disappointed with this practice. They do not take any MA marketplace plans, and they do not…read moreaccept self-pay. With so few dermatologists in Western MA, it doesn't leave us a lot of options.

I am so grateful to Dr. Sheila Greenlaw and Hunter (I don't know his last name) for their excellent…read moremedical care. They are not only very skilled health professionals as to surgical procedures, but are kind, caring, people who took time to explain to me what was happening, and make sure that I was comfortable throughout the appointment. We are so fortunate to have them and all others who strive to provide the best patient care possible. Thank you again!

I've been with Dr. White for at least a decade. I find her an extraordinary dermatologist who also…read morecares about my overall wellbeing. Her staff is wonderful - welcoming, friendly, and helpful. A first rate practice!

Hurry up and wait. This office consistently runs 1 hour behind. That's right, 1 hour!! Twice…read moreI've gone and been told to "wait shortly". 30 minutes later, while listening to a horrible TV station they have playing garbage, you are shoved into another room where nurses pop in and out changing out tools. Finally, after 50 mins from the start of the appointment, the doctor comes. Dr. White takes about 5 mins to review my skin, pays attention to almost no detail, talks formally and leaves. This is a total rip off. Where are the good doctors who see patients on time intentionally, and have an interest in what they do? When did this become a business, and only a business? Never will go there again - obviously.

NO AIR CONDITIONING FOR THE PATIENTS IN THE WAITING ROOM - WHICH IS TOTALLY OK WITH THEM, BUT…read morePLENTY IN ALL THE OFFICES. I thought PA Blair was a female, found out at the last minute, he wasn't. I had waited almost a year for this appointment, and I had a concerning growth on my forehead for about 6 mos. at that point, I have had skin cancer in the past so I knew I needed to go through with this apppointment. I also have sexual abuse history - which they never asked about - but I believe all dermatology offices should. Anyway, was NOT a good experience, he was NOT a good experience. I'd stay away from him if you are female. I have filed a formal complaint dt the nature of the circumstances due to them refusing to do anything about it after I brought it to a female doctor's attention and the office manager.

I am 30 years old and this is the first bad review I have ever given. I went to get a baseline…read morecheck up and a screening. I paid $40 co pay sat for 35 minutes all of which is totally fine but then dr Blair no joke checked me out for not even 30 seconds not exaggerating.. and said your fine I'm not going to screen you either "because I'm too young" and walked out. Now I have to schedule another appointment somewhere else. Do not go here if you value your health, time or money.

Horrible dermatologist. There are far better ones nearby. Northampton has one who is very good. I…read morehad to switch there. Read the reviews for Rebecca Jones- she doesn't care about her patients.

I started seeing Dr Jones in 2022, now I have already hired an attorney to sue her for not being…read morediagnosed properly and being misdiagnosed, putting my health in more danger and because this Dr Jones was the rudest doctor I have ever met, and I'm being kind when I say that. She kept telling me for over 3 years I'm just getting old and the body is gone make noises. I told her my short term memory is almost gone, I was already there, I was constantly peeing in my underwear as I had no control, etc... I kept going back for years and finally told my Physician, please find me another neurologist. She did and my new neurologist and cardiologist (both test for same things) and I was sent immediately to 5 MRI's and EGG and so much more, finally I was being taken seriously. When tests come back they immediately referred for surgery. As of now, my surgery is scheduled for next week. Both specialists said they were amazed!! That this was not caught before?! I have a spinal flattening in 3 places, my spinal cord flattened in my thoracic spine has a cyst and a web and fluid leaking out of my spinal cord, that has to be removed along with spinal decompression. On my cervical, I had prior surgery, so I'm considered extremely a sensitive case as my surgery will be very scary as I got so much worse over the years. On C6-7 Disc protrusion pressing nerve and on T6-T7 Arachnoid web/cyst indenting spinal cord. Small disc protrusion to the left side -- pressing on or near the left C7 nerve root. indentation on the spinal cord at T6-T7, from an arachnoid web or small cyst. So my spinal cord is leaking out spinal fluid, and I have a possible small web or cyst at T6-T7 affecting the spinal cord being. I have had a previous thyroidectomy, so not looking good for me. in which I died and they bought me back, ending up with over 50 surgical staples, so if you can imagine I'M VERY SCARED. So, when my surgery will be completed, there will be 2 surgeons, and they will use robotics as well and I just pray every day that I will not die in this surgery. All this I found out as I was still complaining that I still can't control my blader and my memory is so so bad. I worked for the government okay so I'm not dumb. This memory I get let go. I have suffered unbelievable a lot!!!! because this Dr has screwed my life up. There is so much more, but impossible to put it all in here, instead of her saying I'm just getting older, and the body is gone make noises, she should have listened to me and tried a little harder to find out what was wrong with me. I wanted to tell my story; in the hopes it will help Somone not go through what I went through. If I survive my surgery, I'm taking her to court. And one more thing, they told me after my surgery (if I survive) my short term memory will come back, and all my symptoms will go away, as it is happening due to spinal cord flattening etc.. so please pray for me as I'm scared for surgery. And one more thing.. I want everyone to know this, the office kept telling me I missed some appointments, and I did due to my medical condition I could not help it as my short term memory was so affected, and they blame me for missing 3 appointments, when the Dr should have known this person is in danger and needs help, instead of just saying it was my fault for missing 3 appointments, instead of owning up to it as she never texted me for the right thing, in 3 years time, but I lost so much more, I lost one job after another. So this doctor does not care, okay, she should have known my symptoms and ordered the right MRI's etc.. I suffered greatly, and I'm scared. Last year I had 4 jobs, as when people find out about my

All over experience is faulty. I have been a patient for years. I tried to fill a prescription that…read moreis for a chronic condition and they refused. Insisted they needed to see me in the office to re-fill something that is for a chronic(not ending) condition. That in office visit will cost me $175 before I even walk in the door. They won't bill and will refund "if needed". All this for a refill for a chronic condition.

I was given a referral by my doctor's office to go there regarding a cyst. I had an appointment…read morewith the pa, Ryan. It turns out that they could not help me. However, that being said, I did not appreciate the demeaning and overly condescending manner in which I was spoken to. Left the office. Regardless whether or not you are able to assist someone--there is zero need to speak to someone in a condescending and demeaning manner.

The staff is amazing there I showed up they guided me through the nurse that took my information…read morewas very patient with me the day I came in because I had some issues with my speech and my thought process, but she helped me along without losing her patience so I just wanna think also of course the doctor he was just so pleasant very comfortable the minute he walked in the room. I just felt comfortable. He took my exam. Ask questions any questions I had. He answered them quite well. Gave me some good advice I just wanna give you guys also while I'm here posting this review I'd really like to know if there's a spa from New England dermatology to go to for men in his 60s I'm not sure how spas work however, if you get this information I would really like an answer back cause I really need it. It's called a spa day maybe for men to maybe get some relaxing massage or whatever you guys do cause I'm looking tired thank you.

New England Dermatology either was not aware what post-surgical implications of mohs surgery on the…read morescalp are, or misled me about expectations. An uninformed patient cannot provide proper consent. Had I known that I would be in excruciating pain for more than a week, unable to move facial muscles, chew properly, ambulate, shower without tears, speak without pain, or sleep a night without waking up in pain, I would not have consented to this surgery. Only after a call to the office a week later did I learn that the scalp is complicated and presents these issues. I was never told to expect to miss days from work, and was assured that there are not a lot of nerves on the scalp and that it would not be painful. Even when the scalp was being pulled and stitched, and I directly asked, "this really feels like it will hurt a lot later, what can I expect?" I was assured that it would not. Be your own advocate. Get another opinion.

I have been a patient of Dr. Baker's for many years and I think she's great. She's very…read moreknowledgeable, listens carefully to what you say and I've never waited more than a few minutes for my appointment. Plus the location and parking is easy.

I have been seeing Dr. Baker for many years and I've always been satisfied. Wait time is minimal,…read moreoffice staff is professional and courteous. Dr. Baker is not particularly a warm and bubbly type person, but is friendly if invited to be, and her attention to my health and needs has always been met with a smile. Fully recommend this practice.