New England Dermatology either was not aware what post-surgical implications of mohs surgery on the…read morescalp are, or misled me about expectations. An uninformed patient cannot provide proper consent. Had I known that I would be in excruciating pain for more than a week, unable to move facial muscles, chew properly, ambulate, shower without tears, speak without pain, or sleep a night without waking up in pain, I would not have consented to this surgery. Only after a call to the office a week later did I learn that the scalp is complicated and presents these issues. I was never told to expect to miss days from work, and was assured that there are not a lot of nerves on the scalp and that it would not be painful. Even when the scalp was being pulled and stitched, and I directly asked, "this really feels like it will hurt a lot later, what can I expect?" I was assured that it would not. Be your own advocate. Get another opinion.

This happened in April 2026. I only went here because they had a sooner appointment for me. When I…read moregot there 20 mins before, I was not seen at my actual appointment time. I was called in 15 mins after my appointment time. I was taken to a back room and was asked questions about why I was there (when they already know why because when you make an appt, they ask what the reason for the appt is). Then, I waited and a PA came in. When she was talking, I thought she was talking to me, but in reality she was talking to her scribe... who was in another room... like ....? I did not like that at all. That's not a licensed medical professional who should be knowing why I'm even there in the first place and I didn't like that a random person whose face I can't even see knew what my appt was about. Although, the PA was nice. Afterwards, I was given something to read about giving them permission to do "surgery" & they only let you glance at it. I got a biopsy, that was not done by the PA..... it was done by the person who took me to one of the back rooms in the beginning. She asked if I was allergic to epinephrine and/or lidocaine. I said I wouldn't know since I have never had any surgeries or biopsies before. She still did the biopsy and sent me on my way without having me wait for 15 mins to see if I'm allergic to it or not, which thankfully, I'm not. She didn't stitch up the biopsy. She told me it would close up in 1-2 weeks and that I had to change the bandage once a day until it closes. Well, guess what? It did not close in the timeframe she said. I was so mad. It closed up 2 months later, June 2026. Yes, I was changing the bandage everyday for 2 months.. which was annoying. I ended up going to Demo's Dermatology (much better by the way!) that same month, June 2026, and the PA there was shocked and concerned as to why my wound from 2 months ago was still not closed. She did say that it was closing well and she prescribed me something for the wound & also Retin-A for my face (which is what I really wanted so I'm glad), meanwhile this place didn't even prescribe me anything. This place also charges extra for a skin exam which I thought was weird because at demo's dermatology it's part of your appointment and they don't charge you extra. Also, for some weird reason, this place didn't let me bring in my water bottle when I was taken to the back rooms... she made me leave it with one of the front desk employees, which I'm sure isn't part of their job description to be babysitting some patient's water bottle. I don't know why they didn't let me bring my water bottle in. This place charges way too much for everything. The prices are exaggerated. They charge way too much for mole removals when you can go ask around at other dermatology offices. Like, demo's dermatology only charges $250 per each mole that you want removed. All in all, I don't recommend this place. It seems like a mega corporate company. This was my experience, yours could be different than mine. It's either a hit or miss for others. It was a miss for me.

I knew I needed to put self care on top of my list this year. One of the things that I wanted to do…read morefor myself was take care of my skin. I didn't know what need to be done so I let that professionals take charge. She did not pressure me to purchase anything or to have anything done after my 1st visit. I did however agree to having a microdermabrasion done. I went in and she made me feel very comfortable , after 20 minutes I was ready to head out the door. She explained my at home care and I am quite excited to see the results in the next week or 2.

I've been seeing Dr. Curtis for a number of years and have never had a problem with him or his…read morestaff. I would recommend him to a friend.

Love the medical staff but after 10 years with Dr Wartman I'm leaving. The back office staff are…read morehorrid. Last year they started a practice of canceling your appointment if they don't have the referral in hand a few days before. My PCP sent referrals and NE Derm kept misfiling them. It took 6 months and many many phone calls before they figured out their mistake. This year they called me the week before to say that they didn't have the referral from the PCP but I could keep my appointment if I paid $159.... Un.be.lievable. They assured me I'd get the $ back once insurance comes through. A security deposit on a medical appointment?! The Springfield office in particular is particularly bad. Every person I dealt with in the registration area was outright rude or unhelpful. But the checkout staff are the friendliest people you'll meet. The practice has just become a factory. It's more important to them to simplify the paperwork than to get patients in for care. But once you're in, they'll be lovely. Until the next appointment...

Amanda is awesome whenever I go for my annual exam. She is through, kind and professional. She and…read moreall the other staff are quick to help with any need that you have concerning dermatology. I highly recommend this place. Nice people.

I had a number of treatments, Botox, Facial Revitalization and Sclerotherapy, performed at Restore…read moreand had a fantastic experience. The staff is super knowledgable and friendly. The office is really nice. They played my music of choice during my procedure - all in, a great experience!

I'd been wanting to remove a nevus of ota spot on my face for awhile, but was nervous to do so…read morebecause there aren't many places that have the equipment (the Picosure) or confidence to tackle it. After doing my research, I found the folks at Restore Skin Care and went in for a consultation. I was thrilled that Jen has experience with the Picosure. She's friendly, professional, and very competent. After several treatments it is almost completely gone (and still fading each day!). I am so happy with the results. I would highly recommend this practice!

Super disappointed with this practice. They do not take any MA marketplace plans, and they do not…read moreaccept self-pay. With so few dermatologists in Western MA, it doesn't leave us a lot of options.

I am so grateful to Dr. Sheila Greenlaw and Hunter (I don't know his last name) for their excellent…read moremedical care. They are not only very skilled health professionals as to surgical procedures, but are kind, caring, people who took time to explain to me what was happening, and make sure that I was comfortable throughout the appointment. We are so fortunate to have them and all others who strive to provide the best patient care possible. Thank you again!

I've had her as my primary for over a decade my whole family sees her from my parents to siblings…read moreto in laws. She may be rough at first but I'm puertorican and we are used to the "tough love" everytime I have an issue she resolves it she is compassionate and caring even if it on a video call and she can only see what's happening she orders what I need and it gets resolved I think she is amazing she goes above and beyond to make sure everything is in order and sometimes just like everyone else we get forgetful especially when we get busy I love my doctor she is amazing and I'm blessed to have her in my life and in my families lives

SHE IS A HORRIBLE HORRIBLE DOCTOR. She is rude, unkind, dismissive and didn't order the test that I…read moreactually asked for. I asked to get a Lyme test and I got the blood drawn but she had forgotten to put it on the sheet. I told her I needed to get allergy shots and she just told me to get rid of my cat.

I recently completed a follow-up visit at the West Springfield office. While I found the provider…read moreto be professional, highly knowledgeable, and collaborative in my care, the skin and hair examination felt somewhat rushed. I appreciated the efficiency and helpfulness of the administrative staff during check-in and checkout. To enhance the patient experience, I recommend refreshing the facility's interior to address current clutter and dated aesthetics. Furthermore, providing a landline for local calls would assist those without mobile access and reduce administrative bottlenecks. Enhancements such as a designated children's area or informative patient programming would also be beneficial. Finally, I suggest prioritizing ADA accessibility improvements, specifically regarding heavy entrance doors and the installation of additional handrails to better support wheelchair users and overall traffic flow. Overall, I was satisfied with the quality of care and the professional conduct of the staff.

This was a nice dermatology office I went to. It was better than New England Dermatology & Laser…read moreCenter. The PA was very nice and informative. She actually took her time to answer any questions I had and even went over each concern I had. I wanted Retin-A and she prescribed it to me which I thought was amazing because all the places I have seen in Massachusetts just brush me off and don't prescribe me what I want. I did like how the skin exam is part of the appointment so I didn't even need to pay extra like at New England Dermatology & Laser Center. If you decide to get any mole removals here, it's $250 per each mole. At New England Dermatology & Laser Center, they charge way too much for being an established patient, mole removals, etc. You are better off at going to Demo's Dermatology. This place is much better.

As always very pleased with this practice.Able to make an appointment for a problem with a few days…read more! Staff was awesome . Love my doctor

I'd like to start off with that fact that I don't do reviews. I just bite my tongue when things…read morearen't going correctly. I have had a skin/ body issue for 8 months. Been to multiple urgent cares because I don't have a primary care doctor. No one can diagnose me for some reason. No one sees what I see and feel. So I went to the best recommendation of dermatologist. Hillside on Silver street.. Now mind you this has been way over a month ago that I had my visit. But I cannot let go the experience I had there. My issue is I think I have mold toxicity from my wife and I researching when no one could tell me what's wrong. I have mold in my ears nose and all over my skin. But when they did their 2 second look over with no equipment and didn't see anything that's when the tables turned. Well maybe it's my meds. Or the meds I stopped taking. Or maybe it's from having cancer. I tried explaining that my wife has experienced similar symptoms because she obviously lives with me along with my cat who has very scary similarities. Now my cat is no longer with us. I feel it's whatever this is I'm dealing with. So they gave me some cream and said come back in 2 weeks. The cream was so dam expensive and I had to mix it with another expensive over the counter lotion. Which didn't work. Then my second visit was worse. They did a simple skin test and took samples to check. Came back in 3-4 minutes and said it's just lint. I said it could be mold or a parasite. Because they pop out of me like hairs and burn. And spread further throughout my body. So now they start telling me I need a psych evaluation....really? This is how you treat a patient that's been dealing with no sleep for 8 months due to this. My whole house and family is having this experience but I need my head checked??? So I was irritated at this point as you can understand. I just want to rid this and need help. So I said if you can't help just tell me now so I don't waste anymore of anyone's time. In return they said my wife was also experiencing stuff that is not there. I think they said basically her mind feels bad for the issues I have been dealing with so her mind is playing tricks on her too. Lmao. WTH??? So I walk out. Get locked out as I leave and now they got my wife in there after closing hours. Telling her I'm nuts and I need an evaluation and to get my head checked. 2 weeks later I get a letter from Hillside saying they are no longer treating me as a patient. As if I caused an issue and I'm not allowed back. Still dealing with whatever this is. Almost 10 months now. The reason I feel it's mild is because now I have bugs flying and crawling all over me. Like they are attracted to the mold/fungus on my skin as well as making homes in my ears nose and mouth. So I'm clueless as I feel like I'm dying a little more each day. I finally got myself out of Mass for over a week and now I'm in Florida trying to swim and sweat this out. Sometimes it feels like it's getting better. Then I have days like today where I don't even wanna get up. Showing eating swimming doing anything at all is an absolute torque chamber. I don't wanna shower anymore because I know what happens. Ear nose and throat clearly saw mold in my ears when I saw them because they gave me anti fungal cream and drops. But I think I need more complex treatment. I have even gone through 2 rounds of Doxycycline which is supposed to kill any type of parasite. Along with permethrin scream which does the same. But kills bugs. I went through 8 tubes of permethrin and nothing. That's not even close to normal am I wrong? So needless to say I couldn't let this go when these people drove me to flee the state because I feel nuts. And my wife and I know I'm not. Thankfully my wife has stayed by my side this entire time. Or I would not be here now. In the beginning for 2 months I had to prove to my own wife what I was experiencing. Until she started getting affected. My parents still don't believe me so I made a journal of everything that happens and I experienced. When I die from this. Guess how good Hillside dermatologist will look after my story goes viral. That was completely the most unprofessional experience I have ever had!! I hope NO ONE ever has to experience what I did. Because they might not be as mentally strong as I HAD to be. Mostly cuz I wanna figure this out before something bad happens to me. I'm worried one day I just won't wake up. The dishcharge from my ears would burn me and create new growth or something to that effect. Then my skin looked like road rash. Which I showed Hillside with many pictures yet I'm the crazy one. Till we meet again. Hopefully in court next time. Take with this experience as you will. I'm to the point I don't care who and who doesn't believe me anymore. Good luck Funny how you have to put one star at the end for a review. I only put that cuz I had too. Trust me.

I DO NOT recommend the Skin Wellness Center. I went there wanting a facial but I found that the…read moreenvironment was not spa-like and resembled a doctor's office (not relaxing). There was makeup everywhere on the counters and the office was very messy. In the consultation the clinician did not pull my file from the Dermatology Center where I am a patient but made incorrect guesses about what medication I am taking when I said I was unsure of their names. She also directly contradicted my doctor's advice by recommended things that he SPECIFICALLY told me not to do, and said "that's what I have to do if I want results for my acne." On top of all of this, there is no privacy in the office and I could hear the entire conversation of the patient that went before me as I sat in the waiting room. I will stick with my doctor at the Dermatology and Laser center, but will not be returning to the Skin Wellness Center. Really unprofessional. I have no idea why this is affiliated with the Dermatology Center.

They hold your prescriptions hostage just to force another appointment and get another copay out of…read moreyou. These people are cold and greedy af. The medical care is #'s over quality. I don't recommend.

I can't ever get my medication refilled without at least 3 days worth of aggration. This month,…read moreit's been 6 days and I still can't get my thyroid medication refilled. I've gone to their office, gone to walgreens, had conf call w Humana. Still no refill. If anyone has some extra thyroid meds, I'm desperate and will pay. Thank you.