New England Dermatology either was not aware what post-surgical implications of mohs surgery on the…read morescalp are, or misled me about expectations. An uninformed patient cannot provide proper consent. Had I known that I would be in excruciating pain for more than a week, unable to move facial muscles, chew properly, ambulate, shower without tears, speak without pain, or sleep a night without waking up in pain, I would not have consented to this surgery. Only after a call to the office a week later did I learn that the scalp is complicated and presents these issues. I was never told to expect to miss days from work, and was assured that there are not a lot of nerves on the scalp and that it would not be painful. Even when the scalp was being pulled and stitched, and I directly asked, "this really feels like it will hurt a lot later, what can I expect?" I was assured that it would not. Be your own advocate. Get another opinion.

The staff is amazing there I showed up they guided me through the nurse that took my information…read morewas very patient with me the day I came in because I had some issues with my speech and my thought process, but she helped me along without losing her patience so I just wanna think also of course the doctor he was just so pleasant very comfortable the minute he walked in the room. I just felt comfortable. He took my exam. Ask questions any questions I had. He answered them quite well. Gave me some good advice I just wanna give you guys also while I'm here posting this review I'd really like to know if there's a spa from New England dermatology to go to for men in his 60s I'm not sure how spas work however, if you get this information I would really like an answer back cause I really need it. It's called a spa day maybe for men to maybe get some relaxing massage or whatever you guys do cause I'm looking tired thank you.

I knew I needed to put self care on top of my list this year. One of the things that I wanted to do…read morefor myself was take care of my skin. I didn't know what need to be done so I let that professionals take charge. She did not pressure me to purchase anything or to have anything done after my 1st visit. I did however agree to having a microdermabrasion done. I went in and she made me feel very comfortable , after 20 minutes I was ready to head out the door. She explained my at home care and I am quite excited to see the results in the next week or 2.

I've been seeing Dr. Curtis for a number of years and have never had a problem with him or his…read morestaff. I would recommend him to a friend.

Love the medical staff but after 10 years with Dr Wartman I'm leaving. The back office staff are…read morehorrid. Last year they started a practice of canceling your appointment if they don't have the referral in hand a few days before. My PCP sent referrals and NE Derm kept misfiling them. It took 6 months and many many phone calls before they figured out their mistake. This year they called me the week before to say that they didn't have the referral from the PCP but I could keep my appointment if I paid $159.... Un.be.lievable. They assured me I'd get the $ back once insurance comes through. A security deposit on a medical appointment?! The Springfield office in particular is particularly bad. Every person I dealt with in the registration area was outright rude or unhelpful. But the checkout staff are the friendliest people you'll meet. The practice has just become a factory. It's more important to them to simplify the paperwork than to get patients in for care. But once you're in, they'll be lovely. Until the next appointment...

Amanda is awesome whenever I go for my annual exam. She is through, kind and professional. She and…read moreall the other staff are quick to help with any need that you have concerning dermatology. I highly recommend this place. Nice people.

I had a number of treatments, Botox, Facial Revitalization and Sclerotherapy, performed at Restore…read moreand had a fantastic experience. The staff is super knowledgable and friendly. The office is really nice. They played my music of choice during my procedure - all in, a great experience!

I'd been wanting to remove a nevus of ota spot on my face for awhile, but was nervous to do so…read morebecause there aren't many places that have the equipment (the Picosure) or confidence to tackle it. After doing my research, I found the folks at Restore Skin Care and went in for a consultation. I was thrilled that Jen has experience with the Picosure. She's friendly, professional, and very competent. After several treatments it is almost completely gone (and still fading each day!). I am so happy with the results. I would highly recommend this practice!

Super disappointed with this practice. They do not take any MA marketplace plans, and they do not…read moreaccept self-pay. With so few dermatologists in Western MA, it doesn't leave us a lot of options.

I am so grateful to Dr. Sheila Greenlaw and Hunter (I don't know his last name) for their excellent…read moremedical care. They are not only very skilled health professionals as to surgical procedures, but are kind, caring, people who took time to explain to me what was happening, and make sure that I was comfortable throughout the appointment. We are so fortunate to have them and all others who strive to provide the best patient care possible. Thank you again!

I've had her as my primary for over a decade my whole family sees her from my parents to siblings…read moreto in laws. She may be rough at first but I'm puertorican and we are used to the "tough love" everytime I have an issue she resolves it she is compassionate and caring even if it on a video call and she can only see what's happening she orders what I need and it gets resolved I think she is amazing she goes above and beyond to make sure everything is in order and sometimes just like everyone else we get forgetful especially when we get busy I love my doctor she is amazing and I'm blessed to have her in my life and in my families lives

SHE IS A HORRIBLE HORRIBLE DOCTOR. She is rude, unkind, dismissive and didn't order the test that I…read moreactually asked for. I asked to get a Lyme test and I got the blood drawn but she had forgotten to put it on the sheet. I told her I needed to get allergy shots and she just told me to get rid of my cat.

I had a few appointments with Sage Dow and they were very rushed...she talks extremely fast, barely…read morelooks at your issue...like you're only a number, an easy way to make a quick buck...and the office requires you to pay upfront before submitting to insurance... which caused me paying well over what was contracted with the insurance company...and the only way I figured this out was by the EOBs sent to me by the insurance company...Demos never informed me I had a credit... Holding onto my money until I maybe came in again...I had to reach out to them...and they never got it right... I had to figure it out and asked for return of my credit, which wasn't correct either...needless to say I won't be back nor recommend them to anyone!!!

I had a horrible experience there with the receptionist. And in the process, I was told first-time…read morecustomers can wait an hour before being seen. I had my appointment set via phone call to be at 10 am plus arrive 10 mins early, I received text messages wanting me to confirm. I understood the appointment time requirements and arrived on time. When I asked when I might be seen, I was told first-time patients can wait an hour before being seen. I was not going to be sitting there in their tiny packed waiting room which gave me the impression it was dirty for an hour. And who knows what would be said when the hour is up? Another 15 mins? Another half hour? I'm a patient with insurance and they're going to charge my insurance but treating the patient like shit means nothing to them. And I was told all this from a girl with fancy fingernails in the manner of you can wait or cancel now and leave. What kind of crap is that? Of course I was pissed off and I left.

The office practices are unprofessional. I have a history of basal cells and a family history of…read moreskin cancer and haven't seen the dermatologist in over a year because I keep making an appointment and they called me the day before telling me the insurance referral has not gone through instead of calling blcbs to get my referral. They told me I would have to pay out of pocket and did not make me a priority or put me on a wait list. I was so disappointed I switched dermatologists and the new office has all of the insurance referrals already all set for me.

Quality care, impressive and helpful staff, and impeccable office. I've been there for several…read morevisits, moving my care from another Derm office, and I couldn't be happier.

I DO NOT recommend the Skin Wellness Center. I went there wanting a facial but I found that the…read moreenvironment was not spa-like and resembled a doctor's office (not relaxing). There was makeup everywhere on the counters and the office was very messy. In the consultation the clinician did not pull my file from the Dermatology Center where I am a patient but made incorrect guesses about what medication I am taking when I said I was unsure of their names. She also directly contradicted my doctor's advice by recommended things that he SPECIFICALLY told me not to do, and said "that's what I have to do if I want results for my acne." On top of all of this, there is no privacy in the office and I could hear the entire conversation of the patient that went before me as I sat in the waiting room. I will stick with my doctor at the Dermatology and Laser center, but will not be returning to the Skin Wellness Center. Really unprofessional. I have no idea why this is affiliated with the Dermatology Center.

They hold your prescriptions hostage just to force another appointment and get another copay out of…read moreyou. These people are cold and greedy af. The medical care is #'s over quality. I don't recommend.

I can't ever get my medication refilled without at least 3 days worth of aggration. This month,…read moreit's been 6 days and I still can't get my thyroid medication refilled. I've gone to their office, gone to walgreens, had conf call w Humana. Still no refill. If anyone has some extra thyroid meds, I'm desperate and will pay. Thank you.