Had an issue with our stove. Purchased a No Surprise repair package from the manufacturer who set us up with Gold's. Techs came out and determined the stove needed a new control board. Charged me a service fee despite that being covered in the No Surprise repair package which they said they never heard of before. I sent them, in writing, the details of the package and the claim number. I've now made two follow up calls that were ignored. I've started a chargeback on the repair package. I'm out the service visit fee, because they did actually show up. read more

I can not believe their behavior. They are contacted by the manufacturer for a service call. They (2 men) arrived. I requested booties. They lied and said they were not allowed to wear them!!! Then their attitude was extremely rude and dismissive. My son in law threw them out!!! Then, the manufacturer set up another appointment and we ended up with Gold Appliance again. This time 2 different men, same attitude but worse. This time they lasted about the same time as the first two. Then, my daughter threw them out. I called the manufacturer and told them of my experience and that I never wanted them in my home again. read more

Hostile Customer Service & Disregard of PA Sales Tax Laws--Proceed with Caution I had an incredibly frustrating experience with Gold's Appliance Center in Butler, PA. I bought a stove; upon delivery it was damaged and returned. They said another would be delivered the following Friday. OK, no problem. Thursday at closing time of the business, they called and said it will not be delivered as they said. No apologies or explanation. Unhappy about this since it was 2 wks without the stove, we went to the Center the following Monday and wanted a refund. That's when we were met with hostility rather than help of addressing my concerns professionally. They were rude and unwilling to provide any meaningful support. Eventually we did get a refund. I asked for a copy of the receipt of the refund check that I signed. I was told I had to give them my original sales receipt or no copy. I asked the reason for returning the original receipt. Mrs. Gold's final answer, "To cover my a$$". This was witnessed by their staff. Later we realized no PA state sales tax was returned with refund. I wrote them letters requesting the sales tax be refunded, no response. Despite bringing this issue to their attention, they refused to acknowledge their wrongdoing or take corrective action. This lack of accountability was deeply concerning. So, I filed a complaint with PA Attorney General who, per policy, shared my complaint with Gold's Appliance Center. Gold's response was that they did not owe me any more money. After months of work and speaking with a PA licensed tax attorney I discovered that Gold's Appliance Center did not follow state sales tax laws regarding refunds. I learned that PA law requires sales tax to be refunded also with any refund. I filed a complaint to the PA Department of Revenue, presented my documents which included my original sales receipt they wanted back, had a virtual hearing, and the PA DOR ruled in my favor. The DOR refunded the sales tax plus interest. Business should act with integrity, fairness, and respect for its customers--not hostility and disregard for the law. Based on my experience strongly urge potential customers to exercise caution when dealing with this company. read more

Terrible service, they made a mistake on my purchase and then told me there was NO refunds on the small print of the receipt. They are HORRIBLE to Customers They wouldn't take accountability for their own mistake and charged me to fix it . read more

Golds was called for a warranty on a dishwasher, showed up had me reset the breaker, charged me for the service call, wouldn't return 2 weeks later when their suggested "repair" didn't work, were ignorant in discussions, claimed I was out of their area after charging $125 for the initial. These people are crooks. Zero stars read more

I purchased an Amana washer through Lowe's with an extended service contract. 14 months later, the locking mechanism on the door would not function, so the washer would not work. I called the warranty company (Assurant) and they scheduled Gold's for the repair. The servicemen, Dave and Bill, came out, diagnosed the repair and ordered the part. They came back and repaired the washer. They were quite efficient and pleasant to work with. They said if it failed again to ask the warranty company for Gold's as the repair company. The repair came with a 30 day labor and 90 day parts warranty as stated in writing on the repair order. 35 days later, the same door lock failed and had the F5 E2 error code. On December 26, I called Golds to ask about the procedure to have another repair service call. The woman who answered the phone said I had to go through the warranty company. I asked about the 90 day part warranty and she yelled that everything is 30 days. I told her that her repair receipt said 90 for parts, which she ignored and yelled that we don't know it was the same part that failed. She said the repair people weren't there and she had to talk to her boss who wasn't there. I called the warranty company and specifically asked for Gold's as that is a local company. I received an email back that I would be contacted within 24 hours. I was not contacted and called Gold's. The woman who answered said the warranty company gives unrealistic service times. I said I understood that, but what is the ballpark schedule. She said they didn't get a repair order from the warranty company to call them again. I called the warranty company, they rescheduled, I got a confirmation email listing Golds again. I waited a day, called Gold's to add an extra phone number, that it was an Amana washer and the woman said they're busy, the repair people were out, and what kind of refrigerator I had. I reminded her I spoke with her the previous day and that it was a washer. My wife called yesterday, got an answering machine, and left a message. Today, my wife called around 1 PM, got the same woman, politely asked about timeframe for scheduling and was YELLED at by the woman that they were denying the claim on our refrigerator (it is a washer) and to call another company and to told my wife to "tell your father to stop calling too." that they can deny service. I ended up calling another company, not bothering at this point with the extended warranty as we need the washer fixed without drama. I understand that customer service can be stressful, however rudeness is not an excuse for customer service. My wife maintained a level calm voice as did I (retired social workers), but were treated like an inconvenience when we wanted a simple answer. We were not demanding, demeaning, or sarcastic, yet that is the response we received. Based on our experience last month, Gold's was going to be a consideration on our next appliance purchase. At this point, no way. There are many more other places that sell appliances. Alan V. read more

I had purchased a warranty through Home Depot, and Gold's was the contracted repair shop. When my dishwasher broke, I contacted the warranty company, they scheduled me with Gold's. A day later, I got a phone call from someone with Gold telling me that they had to reschedule my appointment for the next day, and the whole conversation was as if I was inconveniencing his busy schedule. Ok, busy, I get it, no big deal. When they came out for the appointment, they were insanely rude. Communication was purely annoyed mumbles on their end. I told them I'd be in the living room (which they knew where it was because they had to walk through it to get to the kitchen) as to stay out of their way. The older gentleman started yelling "HELLOoOoOo WHERE ARE YOOOOOOOU!" I literally leaned over the doorway, and he told me I needed to sign something, I asked what was going on, he told me the issue and that I had to sign. Then he and his partner bee-lined for the door. It then occurred to me that I didn't know if the problem was fixed or if they had to come back, so I dashed out to meet their van, and I swear, I've never seen such condescension as when they said they had to order the parts. So another week goes by before they contact me. The appointment is set for several days later. The men come again, and the older gentleman makes some rude statements about the stuff on my counters (which in no way inhibited their work, and were left there because we expected to have a working dishwasher that day). I again stepped out, because I hate having people stand over me when *I* work. After a few minutes I get that "HELLOoOoO" again. I'm told that they ordered the wrong parts, they don't know how it happened, and then lectured on how to fill my pre-rinse and run water beforehand as if they were explaining it to my children instead of me. Then they left. Later that day, they called to say that they'd left a screwdriver and a towel in my kitchen, and I could either bring it to their shop or wait until they came back. Which really isn't a huge annoyance in the grand scheme, but it was irritating on top of everything else. After a week and a half of silence, I called to ask what was going on. They told me that the warranty company didn't have the part in stock (covid related issues) but they did, and were waiting on approval for a buyout. I implored them to try. Another week goes by without communication, I have to call again. The woman sort of rambles something, so I ask what it would cost to pay for all of the repairs out of pocket. She says she has to call me back. Y'all, I am not kidding when I say that the price I was quoted was NEARLY TWICE what the dishwasher cost. I mean, I get that prices have risen, but my goodness. I've spoken to the warranty company several times. They have absolutely no record of a buyout request from Gold's. None. And I know things can slip through the cracks with international call centers, but given my on going experience, I feel that there's hefty fault on both sides Between issues with them and the warranty, I went and bought a new dishwasher elsewhere, and am already searching Yelp for a future repair shop. read more

Just purchased a Frigidaire refrigerator from Gold's and was extremely pleased. The price of the refrigerator was below even the "big box" stores for the same model (make, size, & features), as was the extended warranty price. Delivery time was within a few minutes of when they said, and what really impressed me was since we own an older home with narrow doorways, they took the time to remove the doors to get it down the hallway and then reassemble them with no extra fees (this took about 30 extra minutes as the one door has the tubing for the water, ice maker, etc.). The 2 man crew that came were polite and efficient in their work, made sure to have everything set up properly when done, and were extremely careful to not scratch the hardwood floors or mark a wall. Knowing that they have parts (you never know when some young family member will hang off a shelf like it is a jungle gym) and perform their own service is also reassuring for me. I highly recommend you contact them for your appliance needs as they have exceptional pricing and service, and parts if ever needed. Forrest N. read more

My freezer is leaking so we called them. They came out and was here for like 10 minutes and said the drain was bad, my husband had to ask technician to check the freezer seal and then and only then did he say " oh yeah it is bad" Got parts in today and they came to fix freezer. The gasket wasn't put in the whole way , I had to push it in, my freezer door doesn't shut anymore, I admit the door had a crack on the inside but now it is way worse and my door won't shut!! They told me to use masking tape to keep door shut!! The technician was very rude to my husband on the phone. I will never call them again and I will tell everyone I know that they are nothing but rip offs!! We spent almost $400 for our freezer to be worse now then before they came read more

Buyer beware. The owner is so rude and could care less that he is contracted for repairs with service companies. I had to use them, scheduled an appointment, and when they called from a "Wireless Caller", I was on the phone with my Dr.'s Office. I immediately tried to call them back. VM was full. Tech left a number, which I called. It was "Unavailable" Called the store, and the owner could have cared less. Said I could call and reschedule. I tried to explain, and he hung up. Read the other reviews. Don't patronize this store for purchases either. read more

I'm usually not a complainer but people need to know that this place is a joke. We missed a service call by 3 minutes (3 MINUTES!). A return phone call after 3 minutes resulted in a 4 day wait. The technician left a rude message. God bless the guy taking calls and refers to himself as "the low guy on the totem pole". Management was rude and I was told by her that I couldn't leave a voicemail for the owner (the manager would give the owner a message) and that he comes in at 8 am and is not to be seen after that. I see all of the bad reviews on here. We were set up with Frigidaire to use this place. NEVER AGAIN. read more

Tech didn't even know how to start washer. Said it needs new door lock and main control. Couldn't look at problem I called for because it doesn't start. He as a technician didn't know to hold start button for several seconds which operater manual clearly states. Clearly not knowledgeable of appliance. Will never let in my house again. read more

Didn't show up to first appointment and didn't call until 4 pm to tell me they weren't coming. Timeframe has passed for second appointment and I had to call to ask if they were coming. I've now wasted 2 vacation days from my job. I understand that you can't always tell exactly when you will arrive, but someone should call to tell customers when they are going to be hours late, especially on a weekday when people have jobs. read more

This is the second time I've used Gold for repairs. A few months ago my washer wasn't working. After 15 minutes, my washer was fixed. This time it was my dryer. It wouldn't heat. After calling and giving the info to the office, they sent a technician with the parts needed and my dryer was fixed in no time! I will always call you guys first...you show up on time and are very quick! read more