I have never written a review before, but as a result of my recent experience with Goldie's Diesel Repair in Tucson, I feel I must inform anyone who is looking for an awesome diesel repair shop that Goldie's is the top of the line. I cannot say enough good things about this place and could not be happier with the results of my visit.
Our personal nightmare began on a Wednesday afternoon while on vacation when my 6.0 L, 2004 Ford Excursion, which is the tow vehicle for my 35-foot trailer, simply died in the middle of the road just north of Tucson and had to be towed due to a "crank no-start" condition.
After calling local diesel repair shops and explaining the situation that our trailer had to be out of the RV Park no later than Saturday at 12:00 noon, the best response I received was for an appointment in "about" 2 weeks. When I called Goldie's, the response was, "bring it down, we'll fit you in."
Upon the truck's arrival at Goldie's at approximately 4:00 pm, Wednesday, Mike Garrick, owner, and Master Diesel Mechanic, as well as Chase and others immediately jumped on the problem, performed diagnostics, and concluded that the issue was a failure of the low-pressure oil pump. After checking availability of the part, found that it was on back order from his supplier. As a result of numerous phone calls and the cooperative efforts of Goldie's and Bulletproof Diesel (BPD) in Mesa, AZ, the part was "pony expressed" by BPD from Mesa to Eloy, AZ where it was transferred to Goldie's personnel for installation in Tucson. This effort was certainly "above and beyond" any that I have ever experienced. Goldie's tore down the engine on Thursday, replaced the pump, reassembled the vehicle, and retested the engine to find that the "crank no-start" condition persisted. Additional diagnostics pointed to the failure of the high-pressure oil pump. Despite the fact that Goldie's hours are M-F, 8:00 am to 5:00 pm, the source of the problem was confirmed following a second tear down of the engine on Saturday morning, when the shop is normally closed for business. The failure of the low-pressure oil pump contributed to the additional failure of the high-pressure oil pump. The high-pressure oil pump was replaced Saturday morning, the engine was reassembled, and tested in enough time to get the truck on the road by noon, thus avoiding the additional cost of towing the trailer to another Park.
We are amazed at Mike's consideration and concern for his customer's needs. Both he, as well as Chase and the crew, were a pleasure to deal with and extremely helpful in explaining the details of their repair process. The work, which involved tearing down and reassembling the engine twice, as well as replacement of both oil pumps was completed in a remarkably short time at a reasonable cost which not only demonstrates the expertise of the mechanics but highlights the dedication and fairness of Goldie's to meet the needs of their customer. They are a top-notch company that works with you, and we highly recommended them as the "go-to" place for quality work you can trust. They justifiably deserve a "ten star" rating if that was possible!
Bob C. read more
