bought a nice Toyota Tacoma 4x4 sport on October 2nd 2025 from Pedro the salesman. Very happy with my truck, the service however is absolutely horrible. After dropping a $200 deposit to hold the truck was on my way to test drive it and Pedro didnt answer my calls for a while (I live two hours away from rancho cordova) after I was over halfway there he answered...anyway the truck checked out. It exceeeded my expectations. So I'm signing paperwork to purchase the truck. I have some of my down payment cash and some on my debit. Pedro says I can pay whatever and get the rest to him in a few weeks (sounds good right?) I also purchased the extended warranty. Anyway Pesro cant tell me much about the truck except for the carfax report. Theres was a lower front bumper lip and license plate in the truck bed, he said the lip didnt belong to the truck and tossed it to the side. I found out the lip does belong to my truck. I told Pedro I can stop by and pick it up since ill be up that way. He told me they are open 7 days a week til 7pm, I show up on a saturday I believe. Nobody at Goldent State Auto (even though I called multiple times and pedro assured me somebody will be there) then Pedro apologizes and he will make it up to me with a tank of gas and gift cards said he will mail it. He STILL TO THIS DAY has not said anything to me about the lip when I can pick it up or when he will mail it, he also has not said another word about gift cards or the tank of gas he promised me for all the wasted time and trips. The I take it to get an oil change and dealership informs me it needs a new steering rack. No problem I have the extended warranty, I schedule the repair...dealership calls me and says the extended warranty will not cover my repair becuase the policy is not active. I call pedro. Nobody asnwers, ever. He said his boss will start the policy when they recieve the final payment. (Which was not part of the deal) he told me to pay $1,000 in a few weeks, if he would have told me this upon signing I would have just paid the whole down payment, I had the impression he was trying to help me out and save some
Money for the time being. This is not his intentions. Keep in mind this is the first week I had the truck. I took it to the car wash and the pressure washer blew a cover upn clean off literally not even a week after I bought it. Then the check engine came on and I informed Pedro, once again he didnt reply and still hasn't replied regarding the check engine light. Only time Pedro tried to get ahold of me was to collect the final payment and he straight blew up my phone non stop while at was at work then told me he was "conerned for my well bing and thought something might have happened to me" when all he wanted was money then proceeded to tell me "to do the right thing" and then threaten to "make the final payment or his boss will send me to collections" keep in my mind I never met or talked to his boss, not even when I called the dealership multiple times, multuple days, ever not once. But Pedro thinks when he mentions his boss im supposed to care. I believe Pedro thinks he is helping me by selling me this truck when infact the truck sold itself. Pedro was not a help at all. Infact, its but nothing but non stop incoveniences. Now I will say they do have some nice vehicles. They know what sales. But keep in mind they are "USED CAR SALESMAN" they are not completely honest or straight forward about anything and they do lie. The thing is they had the exact truck I had been looking for with low miles so I was sold, it wasnt pedro the persuaded me to make the purchase, im confident I know more about vehicles than Pedro. I do not recommend this dealership unless you absolutely have to have a vehicle you see. Everytime I text this guy no reply or when I call no answer. Trash customer service. Be cautious with this place. read more