70% good cleaning, but the shift was dirty, the driver's seat had a long stain that was not there…read morewhen I dropped it off. It seemed like it was sprayed but they forgot to vacuum the area? The hatch of the car was not fully cleaned. The inside of the windshield had streaks where the rag missed the dirty area. I never got a call to come pick my car. when I showed up there was no one in reception. No one came to greet me or ask how they could help me. I had to speak to one of the guys in the garage. he gave me the key to my car. The car was really hot inside which tells me it was there for several hours.

So easy to use! Car wash and vacuum were good. Easy in and out! It was new to use this type of car…read morewash and they made it so easy.

Love having this business locally in Agawam. Staff is super friendly and it is so convenient.read more

Why can't I get intouch not even email. Still being charged place is closed no phone numbers are…read moreworking and I called this number that's on here 203-4378123 guy says wrong numbe. We all need answers

I have been trying to cancel my pass for 6 weeks. There was a website to email for people having…read moreproblems and I have sent 3 requests and no response. They have closed the one by me and say to use the one 4 miles away from me

If I have a older vehicle that has ANY paint issues, rusting, Don't use this. This wash has been…read moreripping any paint bubbles open, exposing many more bad spots. WAY to ruff. Especially when it's cold 1. those friggin super heavy wash noodles become frozen swords bashing your vehicle and 2. If something real dirty came before u, you'll have rocks\dirt sandpapering your vehicle as well. And I had the most expensive wash u can buy with the "protective hot wax"

Golden Nozzle has been my go to car wash for a long time now. Their lot is always clean and they've…read moregot free vacuums that work very well. It definitely can get packed (for vacuums) but the wait is never very long. As for the car wash, it does a great job! It's not touch less and they've got a lot of different car wash options. The staff is always professional as well. The washes themselves can be on the expensive side (maybe it's just me. $9 for a basic wash that's the lowest one. Highest is $22) however they've got a pretty awesome unlimited pass. I pay $20 a month and can go as often as I wish. If you aren't satisfied with the condition of your wash they'll rehash it for free. All in all nice place.

Paul and his team really went above and beyond for me. I normally detail my own cars. But I saw a…read moregreat spring clean deal and decided to give it a try. I always try to support local owned companies. And I enjoy the car and coffee pro and local puts on as well. I was not disappointed at all. My lil SS was shining better than the day I purchased him from the dealer. Great price points and I loved how they provided transportation as well so it was easy to drop off and pick up. I will always recommend and use them for any of my detailing car needs.

My daughter and I have been bringing our family vehicles to Pro & Local for several years now…read more Prices are reasonable, service is friendly and professional, and most importantly, our vehicles always look brand new when the job is done. It is so easy to recommend these fine folks, and equally easy to come back again and again, to maintain that brand new vehicle look.

Very disappointed with interior detailing on my Camry. Lots of areas on console, dash, door, etc…read more not wiped down. Debris left around seats. Garbage bag not emptied. Center console coffee drips not wiped down.

Sadly, we paid the extra 5 for an upgrade, which wasn't even done…read more Even worse was that absolutely not *one* drop of water or soap *ever* touched any part of the windshield at *any* point at all. Even before the car wash started, kid pulled out a hose and just hit the sides! (Was the hose the upgrade??) Once inside the washer, (you the driver do get to stay inside), the washing part started *after* the nose of my car was inside the auto-washer thing already, and water and soap and washer process *followed* my car starting from *behind* where the windshield is aka *after* the nose/after the windshield. It was like the whole thing was synced wrong or simply not meant to clean the most important part of the car to get washed. As for the rest of the car, haha it just looked like a dirty car that was made wet. I guess it was good for a laugh! Update: Adding a star for communicativeness after the review!

I've had nothing but EXCELLENT Star service at this Hands-on car wash. it's the absolute best for…read moremy Red Convertible. I get the full version. For Exterior and Interior: windows washed, inside vacuuming etc. Everyone has been friendly and never had a complaint. PS they have employees that know how to drive a Standard like my car is, so no worries about getting out of my car and leaving it in their capable hands. If you have a Canvas Convertible Top this place is great as their Nozzles don't rip through the top like power washers do. Used to get leaks going through Self serve power washers. Here my car never gets wet on the interior. Highly Recommend.

They "accidentally" put my passenger side window partially down so the interior of the car on that…read moreside was loaded with soap and soaking wet. I was given a coupon for a full service wash to make up for it. Not a refund, not an apology, and not a return of the substantial tip I left after I paid while waiting for my car. Why would I ever go back there? I've been in the past and have not had a problem. I won't go again and I'll make sure I tell everyone I know how terrible this place is so they won't go either.

Damaged hood. It seemed like an easy choice going thru here with no line at the time. However, I…read morediscovered one of my 2 hood creases that runs front to back was severely damaged. What will it cost to repair? My guess is at least a grand. My advice: steer clear! Pun intended.

Ultra supreme wash is now $15. How do you justify a $3 increase for the same service? By putting…read moreSimoniz hot wax advertising everywhere? The hot wax is bullshit. I actually put my hand out the window when the hot wax light was on, and it was as cold as my heart. It's like the same exact car wash as before when it was $12. The underbody spray is useful when spraying off salt off your car so it doesn't rust. Update: They just increased every wash by $3 again. It's now $18 for the top of the line wash. What a joke!

They are raising their monthly rates 25% with no explanation. It's an OK wash, and 'down for…read moreservice' frequently.

Worst car wash ever! Scratched the shit out of two separate cars I've had. A friend of mine got in…read morean accident inside the car wash, because the track malfunctioned. I can't believe people with nice cars go here. Just use the free vacuums, and get the hell out of there.