Thank everyone for hearing me out. I am all about supporting local businesses. I have been going to Goldenglow for many years and I have spent a lot of money there and I have told my friends and family about how amazing their staff is. In North Idaho. We have many choices in regards to coffee almost too many lol. I was completely shocked and very disappointed in regards to an issue I had with one of their menu items. After I felt robbed after all of the money, I have spent there over the years I called over there and spoke with an employee. She said I'm sorry, but I'll make sure that the owner gets your name and number and gets back to you I waited and waited and waited. I called over there again and they said oh yes, we told her about it. She'll get back to you. I then waited and waited and called again and said it's been a week I've not heard back from the owner , the same woman said I'm sorry I already told her again. Then I said heck with it. I'll call back a third time and that's it. I got the same story the owner is probably busy she knows about it etc. etc. I started to think to myself how rude and how disappointing is this Owner. I 100% can guarantee you if this was 10 years ago before everybody moved here I would've got a call back the same day because this owner needs the business, now everybody is here she is making a lot of money opening up new stands, but the customer doesn't matter. It's really disgusting to me to be honest with you Customer Service is everything the funny part is we would've squashed it and I would've as a customer. I actually called back one specific employee to tell her. I am so sorry, but I will not be going to your stand anymore, but I want to thank you for all of the dog treats you have given my dog over the years, I felt really bad but I have to stand up for poor customer service and owners. They don't give care about the customer that has been feeding their family. I would not recommend this place many many years ago. I got an order wrong from jitters. They immediately rectified it and said we're sorry we don't wanna lose your business. I will be going to jitters exclusively from here on out. read more