Upon the initial purchase of my newly used Audi S4 (August 09, 2021), I was subsequently met with a blown engine within 72 hours of my purchase (August 11,2021). Landing myself a nice 50-100 mi gain, before losing the heart of my beauty. What tops this is the Financial Manager, Ariel, asking me to send my SSN via SMS because of a mishap on his end. I never sent this information.
Upon my initial search to solve the problem and fix my car I was met with a problem. I was never given my full warranty guide. I collected the remaining documentation, of which, was missing for some reason on August 16, 2021. This same day I was told by the Head Mechanic of Golden Gear, Oscar, that he speculates the problem lies within the timing system of the engine. This is the first day I started having issues with Ariel. He started keeping his distance from me. Initially it started with not responding to texts regarding the status of my vehicle. I was even told at one point by Ariel to stop calling the Sales line and to only call the Service. Funny part is, Golden Gear wasn't and still isn't, good at answering service calls, nor responding to their client(s) complaints. I was also told by Ariel, the problem would be fixed within a set amount of time and that all they were waiting for were parts and their analyzer to come "analyze" the vehicle. None of these things ever occurred and I had the car towed to Hash Imports on August 23, 2021. 10-11 Days of no call backs, no assistance, no updates on my vehicle, and no explanations.
Filling the void from August 23, 2021 - October 08, 2021, there was a lot of back and forth and evasion on Golden Gears end. Multiple times I went in by myself, alongside my parents, as well as just having my parents go in. My mother was ignored by all staff upon her entrance as a first time guest at Golden Gear. My father, a veteran in the army, who's role was in the mechanic division, his opinion on the entire situation was abruptly dropped and dismissed and met with a dead end; the same can be said about the other attempts made by other individuals in my family. The only progress I thought I made was with the owner of the Lot, Ray. You can find him on twitter. How lovely. Ray, got me the warranty information I was missing on August 16, 2021. He also made sure my rental was going to be honored. Ray even recommended Hash Imports. This was the biggest slap in the face ever, I wouldn't find that out until later. On several attempts, I reached out to Golden Gear to try to find a work around having no transportation. They wouldn't provide me a car even with the fact being I was 20 and there was no way I was going to be able to get a rental at my age. Especially one following their "MAX Budget" of $25/day. The phone call that tops my list was the one I made to Golden Gear and I got Ariel on the phone. I was calling from a new number because they started asking names of who was inquiring about my vehicle. A bit suspicious. However, I ask to speak with the owner and I met with multiple responses of, "I can help you with it." After about seven rounds of ping-pong with the guy, he folds and claims to be the owner. LOVE IT.
October 08, 2021, I made another trip to Golden Gear after receiving my not so lovely quote for a finished car (Whole other story). I was met by Ariel calling me "Bro" countless times. Each attempt I made at questioning Oscar or Ariel, Ariel would butt in and say the same thing he began saying after this problem really took off. One response which he loved to relay to other individuals in my family as well. That I spoke to the owner and whatever the owner said goes. As well as, the Owner is the only one who can make anything happen. This is a common defense the individuals I had talked with at Golden Gear tended to use at the service area.
October 11, 2021, I tell the owner his staff are impersonating him of which he dismisses and has no regard for. I also spoke to him about the bill I had received from Hash Imports to which I'm met with a very lovely response. "There's nothing we can do. There's nothing to talk about." Irritating to say the least. I was basically disregarded as a client at the establishment. I ask him one last question before departing to the inquiry of who signed off on the Audi in the first place. I was met with a dead end. Here lies an Audi S4, whose engine blew in two days, without a writer. Blasphemy.
October 13, 2021, a heated day. Battle of the Giants one may say. Mother quickly lays down the dominance here by stating, "Nobody has to ignore him [op] nor myself. This is my 3rd time coming in here.
Ariel replies, "I don't own this place."
Mothers quick response of disregard to who owns the establishment is quickly met by an even better response from Ariel. Of which he states, "Then you can get out." read more
