Alan was wonderful to work with. We kept him past his normal hours and he never made us feel…read morerushed. With 6pm closing times we found it hard with work to get there but he always stayed. He helped us negotiate a good deal on our new used car and get a fair deal for our trade in. I wish the sales manager would have come out and introduced himself and worked with Alan and us to save some back and forth time. Zachary in the finance department was also very friendly and knowledgeable in helping us finish the process. We did end up adding on the warranty thanks to Zachary helping us see the value. We were very happy with the service and purchase of our new car. We would highly recommend Alan and the Ed Martin Nissan dealership.

Destiny was incredibly helpful. We ended up at the dealership due to issues with our 2022…read morePathfinder. The service center had closed for the evening, but she stayed late, and set us up with a service rental, that she also cleaned for us. The administrative assistant at the front desk was also kind and helpful. When we are ready for a new vehicle we will head to Ed Martin.

Lexus repair $6,000. Venice $2,400 need I say more? "H" is a very capable repair expert you can…read moretrust him to do excellent repair work on your automobile

I have been going to Joe for the last two years. I was sad to see him retire but thrilled to find…read morethat he had passed the reins on to keep serving the community to a man he picked himself. The new gentleman H. is cut from the same cloth as Joe. Hard working and there for his community and family. I am glad to keep returning to Venice Auto to ensure that my vehicles are running tip top shape.

Simmons Automotive does solid work at a fair price. They kept our Subaru Forester going for 18…read moreyears and capably performed maintenance for which other repair shops closer to me deferred to a dealership mechanic.

We have been very happy with the service we received on our Kia. We are choosing to have Simmons do…read morea brake job on our vehicle also.

No idea why or how they have a good rating at all. The overpriced part that they were ordering was…read morenot even the problem. Their quote was outrageous. $475. $350 for labor and they weren't even finding the problem that O'Reilly found in less than 5 minutes. This was a bend over quote. Than let's see how far we can stick it. Thank God I reached out to friends and learned immediately that this quote was ridiculous. I canceled the order on the part and I'll never go back or refer them to anyone.

I wish this business had more reviews, because they have been the absolute best to me and have…read morereally taken care of me and my car since I moved up to Indianapolis. Having a mechanic you can trust is worth its weight in gold (an especially as a female) and the guys here have proven themselves to me. I was going through mechanic recommendations and none were working out for to - to the point that I would still drive an hour down to southern Indiana to have my old mechanic service and check my car. I finally had some issues that didn't make sense for me to travel that far, and when I took it to Makeshift, they were upfront with what they saw and their recommendations. Not only did they explain their limitations for that particular issue, they did their best to help me get it where it needed to go. Having an older car, my car has had a few more issues since then and today. They have fixed me up nicely and quickly and always had the patience to explain everything to me which has filled out my auto knowledge. They guys here have always been very upfront with me and I would say every time, my car is returned better, so I'll be staying with them for a while!

I had a great experience at the dealership thanks to Darrell. He was friendly, knowledgeable, and…read moremade the entire car-buying process easy and stress-free. He took the time to answer all of my questions. I really appreciate all of his help and would definitely recommend asking for Darrell if you're looking for a new vehicle!

My mom bought a new 2005 Nissan Xterra 4 wheel drive from Tom Wood Nissan on 96th (TWN) back in the…read moreaughts when they were released. In 2023 the car had just hit 80k miles and always had been babied; all service (with the exception of a few oil changes) had always been performed at dealerships. My mom is an older woman. She figured she would be in the ground before the vehicle reached 100k miles. The insurance is low on the car, she always felt safe in it. It was a solid, reliable car. She decided it would be her last vehicle. After returning to the US after several years abroad, she took the Xterra to TWN for any recommended service it might need. 81,405 miles. Since car was in great shape aside from a slightly torn intake air duct assembly boot, she decided to splurge and also replace a fog light along with fixing the finicky back door that stopped unlocking with the fob by replacing latch actuator. $1128.52 2 weeks later check engine light light came on. 81,554 miles. TWN said she needed a new catalytic converter. She replaced that. And since TWN said the car shouldn't need anymore major work for another 10k miles, she went ahead and replaced the fuel pump; the gas gauge has not worked properly since the mid aughts when purchased. $2529.67 2 months later the front right was making a knocking/ticking noise. 82,423 miles. TWN replaced alternator and messed with door which still wouldn't always unlock. $854.18 after $439 in "loyalty reward" discounts. 83,155 miles. TWN for oil change and vehicle detail cleaning. $328 Soon after, was driving on the freeway when suddenly smelt burning. Drove directly to TWN. They said it was nothing. Would periodically smell burning of short duration while driving after. 86,527 miles. 6 months later, driving on packed freeway. Needed to accelerate and car wouldn't respond--as if it had been dropped into neutral--putting us in a life threatening situation. Took it in immediately to TWN. To address the "drivability concern" they performed a brake flush. They also did a full front brake replacement/wheel alignment, cleaned the fuel injectors, and then they found that the radiator had a slight crack and needed to be replaced. They replaced it, the engine coolant, and recommended flushing the transmission fluid at the same time. $2727.96 A week later we were once again put into a life-threatening position on the freeway when the car suddenly would not accelerate and was almost hit by other cars. TWN told us that we now needed an new transmission at a cost of $8200. A friend's teenage son informed us of the infamous "strawberry milkshake of death" that occurs after Xterras hit 80k. Basically the seals fail in the factory radiator allowing the coolant to mix with the transmission fluid killing the transmission. He told us that there had been class action lawsuits but never a recall. Since most people hit 80k with their Nissans more than a decade ago, the repair work associated with the class action lawsuits had long expired. My mother has suffered greatly from this and it has taken a huge toll on her health and happiness. I have found her in tears feeling like her last years with any quality of life is over. She has had no way to see her friends, go grocery shopping, go to doctors appointments, or just get out of the house. She can't afford to take Ubers everywhere. Tom Wood Nissan's service department took advantage of my mother and basically ruined her last remaining years. Don't let them take advantage of you and yours. Stay away. Update about a month after first posting: The phone number listed in the response goes automatically to voice mail. I have left 3 messages and none of my calls have been returned.

The best Tech and customer service at a car repair shop ever!!! Don't let all the cars outside fool…read moreyou, most are waiting to be picked up. I went at the right time and got in and out in 30 minutes with awesome work done to my SUV, and at a fair price. I hope I don't need to come back soon but I will be back if I need anything because you guys are great!

This used to be the only place I would take my car. I was loyal for years. Unfortunately, they are…read moretoo busy and understaffed. They lost their good communication skills and friendliness. They also completely misdiagnosed my car so I took it to another shop. My suggestion is to pass as the quality of work is just not there like it used to be.

This is the only place in town that we take our vehicles when they need exhaust work done. They…read morewill bend pipe, weld, etc. It is first come first serve. You can't make an appointment. That being said they can usually give you an estimate of how long your wait might be. Don't expect a luxurious waiting room. The waiting room is BASIC. It was probably last remodeled in 1985. There is a single bathroom, a few chairs and a vending machine. If you are lucky the tv will be on and tuned to a local station. There is no coffee machine, free waters or any other deluxe accommodations. However, your car will be fixed in a professional, timely and reasonably priced manner. Bring a book and a little bit of patience if you have a couple customers in front of you. I had three people in front of me today and was out the door in a little over an hour. My husband's car a couple weeks ago was a similar wait that day.

Replace catalytic converter and manifold. Very informative and did the job quickly. No complaints.read more

Can't really give them any stars, had an 8:30 am appt. on 3/17/2026 and no one showed up finally…read moreleft at 10:00 am. Even called the office number and I got a voice mail telling me they were either helping another customer or on another line. Left a message and I have still never received a call back!

It's easy to get good service and not come back to give a good review. So I will do better. Paul's…read moredeserves kind words for the great service they have given us on both our cars. I plan on giving them all my future service. Additional info - I just took my new used car to them because the brakes were absolutely crap. I had thought new rotors and pads all around would make it right again. The estimate was about 600 but strangely the next day when they started the work, I got a call from them saying I didn't need all the new parts and the eventual price was reduced to $173. Just got home and the brakes are like new. I am convinced these folks are the best most honest folks in the business. If you are in the general vicinity, you will want to know of the most honest family business you can work with. Kudos to them.