Please see my google review for pictures.
I was really hoping to avoid going this route, but I am beyond upset about how my situation was handled. I have a modified 2017 Mustang GT and 2017 Silverado that I was looking for complete wraps for. Even though I am from Louisville, KY, I'm a believer that you get what you pay for and decided to drive my vehicles to Indianapolis to be wrapped after proofs we're approved and payment was sent, no questions asked. My truck wasn't running at that exact time so I initially took the Mustang up to get a colorshift wrap. A week later I was told the vehicle was ready for pickup. I eagerly made my way to the shop, but as soon as I started walking around the vehicle there were glaring issues: The car hadn't been completely prepped, leaving visuals blemishes under the wrap in multiple areas, there was creasing in the vinyl itself in multiple places and lastly, even though I had sat down with the individual who said he would be handling the wrap and explained to him the air ride suspension on the vehicle and that it COULD NOT be aired out or it would sit on the fenders, it was done anyways, leaving one of the fenders bent. After some back and forth, John assured me it would be taken care of, along with re-doing anything in the wrap that needed to be done. He said that they were extremely busy and the original installer I talked to didn't touch the car, it was other installers. As a small business owner I appreciated this as mistakes can happen and I like to give the benefit of the doubt. I also texted the original installer and ask him to PLEASE look over the vehicle for any problems. The next time I came (after I was assured it was perfect), they had the vehicle parked in the sun and the glaring areas looked better. I felt satisfied and left. When I got home under natural light (the wrap is very blinding in the sunlight), I began to notice things here and there. Multiple glaring patches where things had been cut incorrectly and instead of re-doing it they just patched it, creasing here and there, lines not being tucked correctly, but MOST importantly, knife slips throughout the vehicle where the bodywork (and taillight) had been cut into. The issue with this is you can only see a certain extent of these...there could be much more under the wrap itself, and I won't know the full extent until I remove the wrap. I will be updating this or potentially removing it if this is handled in the correct manner, but this situation is literally keeping me up on a Sunday night because I put a lot of stock in my vehicles and now I'm left with one that has been cut up and a wrap that was supposed to be very standout with blemishes throughout the entirety.
Update: I removed this review under the pretense that they PROMISED it would all be taken care of, including repainting the bumper. For the third time I drove to Indianapolis. The wrap correct looked good, however upon returning home I noticed part of the bumper wasnt lining up correctly. After inspecting elsewhere, I noticed all the tabs along the back of the bumper had been broken, parts had been installed incorrectly, and body tabs were missing; this bumper will never line up correctly now. I also have paint peeling already where they did not prep the bumper correctly.
Having been fed up with continually giving them chances, I asked for the portion of my money back to cover fixing the issue elsewhere. Instead, they refused and even went so far as told me they were holding my money on a partial deposit I made for another vehicle.
Throughout this process they have told me how sorry they are, how it was their fault, how theyve just been overwhelmed, have told me to remove my reviews because this is their only source of income, but Ive heard it too many times.
Legal action will be taken in the next 24h if this isnt handled correctly and I will continue putting this message out so that no one has to deal with the same issues I did. read more