Great customer service, clean dining room and delicious freshly cooked chicken tenders.

Horrible experience & customer service! The Manager probably had the worst service out of all the staff. Came in 08/12/26 To order 4 combos for the family. All the Tenders were old/not fresh and we all can tell when chicken or food in general has been sitting under heat lamp for way too long! We did not finish our food at all and threw it away. When i called they said no one could reimburse my order anyways so i would have to wait till next day. I waited and when i went up there the manager was really rude off the rip. i Explained everything that happened. Instead of caring about their customers, all they cared about was if i had the food & receipt still(Keep in mind this is next day). I explained the food was thrown away (i had pictures and proof of food in trash and how old the chicken was when it was sold to us(quality wise). He denied my allegations and said i was lying about it. Then proceeded to tell me to go dig in my dumpster and bring back my order!!! After digging in trash & returning with the food, he had no remorse for making me dig for trash and old food. He then proceeded to complain about not having the receipt. When the employee never even offered one to me the day prior. He did not once apologize nor take accountability. Then proceeded to scold me out the store and called the cops on me because i told him my opinion; Ridiculous! I was respectful the whole time this is unacceptable in any establishment. Very unprofessional. read more

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Something was very wrong with the coleslaw today. It had a very strange flavor-fishy or something. I had to throw it out. It's never been like that before. The rolls and chicken were not fresh. read more

All good ie. flavor, temp etc BUT when Paying for a 20 Piece knowing how many need to be fed only getting 14 pieces is Extremely frustrating and poor business. read more

TERRIBLE i tried to order a 10 piece leg and thighs. They only had 7 pieces and said it's a 45 min wait. They gave me 3 breasts that were burnt. It was soooooo salty we couldn't even eat it. The girls working there were rude and could care less about good customer service!! More training is definitely needed in the Sachse, Tx location. Definitely find another location or something else all together! read more

The GM, Mo, is the absolute best around! The wickee wings are my jam and I always ask for them extra wicked . One of my kids likes the lemon pepper rub so we get it onthe side with the tenders, they are always very flexible and accommodating. I can't say enough good things! read more

Too slow Employees not personable Don't have things on menu -roasted chicken Too pricey now for what is given in the new containers read more

Can you give 0 stars? Horrible! Took almost 1 hour for a kids tender and two 2 piece chicken plates. Received our Pres and the Mac and cheese was burnt, grainy, and looked like it was left over from last week. read more

Golden Chick - Fast Food Near Me - Sachse, Texas

Ive come twice and thats the only 2 times im ever coming. How is that there is literally no one there but yet the order is wrong everytime?Do these employees have brains? The reciept is correct but the employee must be related to hellen keller or something cause the food aint right. read more

Okay 1st time when I went there it was great. This place has gone down since then I went here before and they gave me bad ketchup that turned into a weird color other than red. It tasted funky too. Today they gave me bad mac & cheese and it was sour! I had to toss it away. I don't think I will be coming back again I will move back to the one near fire wheel. read more

Disappointed in the ROLLS. I expect my rolls from here to be hot, fresh, moist, buttery and Oort gooey. I stopped on my way home last night. The chicken and mashed potatoes were good, not great. There are better chicken places around, I come here for the rolls. If I had checked the order prior to leaving the drive through, I would have had them replace for fresh. Next time. read more

Tasty food, Great service, Friendly and competent staff, especially Maricruz, who made us feel like she was welcoming us into her home.

Only problem I have with (any) Golden Chick is that they are overpriced for the amount of food you get. Cheaper to get some of their spice and make your own chicken. Food has always been fresh / good. read more

Apparently they are under new management but I feel like it's worse than before! I went one night and my chicken was terrible! So I thought maybe because it was late so I let it go. But this time I came back during the day and as usual I get the family pack it's definitely my go to. I get home and open the box and the chicken is so bad! I asked for spicy and I got plain no seasoning! Also the chicken tenders were tiny! I'm talking the size of a pinky! How do you sell chicken like that! From now on I'm going a couple miles further to the other location!!! read more

Immediately upon pulling into the drive through it seemed the individual who took my order had an attitude just in having to take the order. It didn't get better - no sense of courtesy at all. I won't be back. read more

Golden Chick - The individual who took my order had an attitude from the start and it didn't get better. No sense of courtesy at all. - Fast Food Near Me - Sachse, Texas

Ordered two sweet teas from this location. I noticed my drink tasted funny, and decided to check the cup. This dark, sand like substance was at the bottom of it. Gross.. read more

Golden Chick - an egg in a white bowl - Fast Food Near Me - Sachse, Texas

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Came here for a quick lunch. No utensils. No Ice. Plenty of attitude though! F joke. read more

I am blown away at the (complete lack of) customer service at this location since the new manager took over (I knew the old manager/GM from years of dealing with them). I called to inquire about an item. Due to supply chain issues (understandably) they didn't have it. I inquired about another item and was told it was no problem (dark meat fried chicken). 10 minutes later, I order at the drive thru and am told it would be 10-14 minutes....no problem. 25+ minutes in the "you wait in spot 1" waiting area, I called and asked where my order was. This new manager says "it will be another 30 seconds, they are boxing it". I said "I was told 10-14 minutes, it has been a lot more than that. Are you going to offer something extra?" This guy says "No, you were told there would be a wait." Unreal. I miss the old manager (John) and the original Chicken Express. I will drive farther next time not to deal with this level of incompetence. Good customer service is completely lacking here and can always make up for mediocre food. Sad. @GoldenChick info sent via your website read more

This place has the best chicken tenders you will get anywhere. Nobody else in the area has anything close to this especially not KFC or Chilis or boomer jacks. They also have Good fried okra and good customer service. You tell thim something is bad, they'll redo it for you. Get the spicy golden tenders with zing sauce and a large fried okra. You'll love it. read more

Ordered thru the drive thru. Everything i got was cold. Eight piece fried chicken, family Cajun rice and family fries. All cold. Try buy to my family a hot warm dinner but all cold. So disappointing! Last time I go to that location. read more

Sad. Business want you to choose them. Catfish was over-cooked to where it was almost burnt and hardly any flavor. French fries- hardly eatable. Too many tartar sauce. No spice packets. They gave extra rolls. I really hate to say this but the one in Murphy is so much better. Time 6:31 pm on 10/10/2020. read more

Excellent quality of food lovely customer service I loved it very clean and net the manager was super nice

The workers here at this location need to be trained better. They are just rude and don't know how to talk to customers. If they hate their job so much then shouldn't be working where you have to be nice to customers. If you are need of your Golden Chick fix go the extra way up to Wylie, it is way much better. read more

I have never pay for zing package before at any golden chick but here they charge me $.29 per package. Is this a new thing or I just have been going to the one that just didn't care to change for it read more

Couple of days ago for dinner. Went through drive through. Order was taken promptly and correct. After paying was told to pull forward to wait for food but was given the Tea to take with. After pulling forward realized Tea was mostly ice. When the girl came out with my order I asked for a refill as it had little to begin with. She took my cup inside and came back out with it empty and said she was told no. How's that for service. Additionally the food was not very warm and tasted bland. Won't be back. Sure miss the old Chicken Express that used to be there. read more

Great chain, kind an eager employees! Clean restaurant. Do not listen to the negative reviews.

We took the drive thru on our visit when it wasn't busy and ordered a few things. While there was a little bit of a wait, the staff was nice and brought the meal to our car with no issues. read more

Only reason for (1) star is to post a review. Or I would give them a negative-10! This place is a dump and all the employees and managers are highly unskilled and couldn't care less about service or quality. If you ask for a manger, each person you talk to sounds stupid and they giggle like 4 year olds and say the manager is unavailable and makes mockery of your request. I stood there for a good while waiting on someone to take my order (to go) until I finally said something while they were all standing around jabbering with each other.. That's a very brief discretion of the place. The food is GROSS. Poorly cooked, poorly served, recooked over and over, left on the shelf for who knows how long. Rubbery, stale and greasy gross chicken, rubbery and disgusting okra, rolls are very stale and old tasting, tea taste like pee. This place should be shut down and all employees/management fired! And I want all my money back that wasted on this dump. Beware and Do Not go there! read more

I went there tonight even though the Golden Chick less than 5 miles away straight down south on Hwy 78 is cheaper on every single meal on their menu -- I just happen to be driving by the one in Sachse & thought I would pick up the 4 piece tender meal for my wife which I ALWAYS purchase. I ordered it through the drive-thru the way I always do with two sides instead of the drink and the person told me they no longer offer that. I said well just give it to me with no drink and deduct the drink and he said they do not offer that either, what they are doing now is offer an extra roll - WOW, a roll that costs them less than $.01 - what a deal !!!!! I just left and drove down the road less than 5 miles to the other Golden Chick, bought the 4 piece tender meal cheaper, deducted the drink and got an extra side LIKE I ALWAYS DO !!!!!!! If you want a good chicken meal for a better value - it is worth the 5 mile drive - trust me !!!!!!! read more

Got the Monday 1/2 price special - 8 pieces of chicken. Took 25 min & when got home my order was short 1 piece. Also WORST tasting ever. The bbq/baked was oily/greasy and NOT eatea read more

I know this location just opened but there are 2 others very close that will put them out of business if things don't improve. The person taking my order in the drive-thru was struggling and then I got sweet tea instead of unsweet, which is the worst thing ever! Most importantly I drove home 12 min away to find out that they didn't give me any of my family sides. Not one apology was given upon my return much less any sort of compensation! Terrible first experience at a new location! read more

Had to pull over because meal wasn't ready. No big deal until I observe two employees smoking then go back to work without washing hands. One grabs the ice bucket next and fills the ice machine. Simply won't be going back read more

I went to this place at 2:48pm not a busy time at the drive in placed my order. The girl at the window took my money then said i could wait nothing is cooked. Ok told me to park, i waited outside 20 minutes. Then i went in she tried to take my order again. I watched 8 workers very confused doin noting. Customers inside waitin for food longer than i had. This is sad for a new place change i will only give u one more chance read more

Needs work. Food taste like it was cooked in old grease. Everything was just ehhh. I rather drive a bit more down the street to have fresh food. read more