we originally went here soon after they opened and had an absolutely ridiculously bad time and left…read morea review for them. To be fair, we were told by the manager to call, give them another chance to make it right etc. However, we didn't call and only gave them a second chance this morning with friends. The reason I didn't call to "make it right" was I want the experience I have at a restaurant to be organic, and not get special or specialized treatment because we made a complaint.
Now, on to our adventure today.
We (a party of 4) arrived around 1020ish and were seated pretty quickly. The restaurant was pretty full, which was expected as it was a Sunday morning.
The lady who seated us (not our waitress...tall with long dark hair) was very friendly, chatty, and funny. We appreciated her service.
Our waitress was quite inattentive. We each got a cup of coffee, along with waters, iced tea, etc. Once we got our drinks and the orders were placed, we didn't see the waitress again until after the food was delivered (i.e., a very, very long time). The tall dark-haired lady finally came around and refilled our coffee/tea/water after they had all sat empty for 10+ minutes.
The wait for the food was so, so, so long. We waited close to 45+ minutes for our food (nothing special, nothing fancy, straight up off the menu, no changes or alterations). This has not improved since the last time we were there and it is just baffling to me that it takes so long to get food out.
The biscuits and gravy were enjoyed enjoyed, however 2 of the 4 biscuits were so hard she could not cut them with the fork, and with very very great difficulty with the knife. The tops of the biscuits were soft and pillowy but the bottom were pucks.
This time the eggs seemed to have been cooked properly
My husband was not happy with the omelette he got, and they took that off the bill without us asking. She did mention that she could have another order put in for him but (and these are her words), "It would take about 15 hours for you to get your new plate of food." We declined a new order and thanked her for taking it off the check.
I got a sandwich and it was fine, nothing special but also not awful.
Our other friend got a full breakfast platter which he enjoyed. He said the pancakes were very fluffy.
So, in this updated review, I have increased the stars for the food because it wasn't *as* awful as last time, but still problematic.
The worst thing, which was an issue with our first visit, is the wait time for food. It is just too. dang. long. I look at a place like Lennys, where we would have been in, seated and eating by the time we got our first coffee refill (also much too long in a breakfast place.....just....have coffee ready??).
We did note when we walked in there were only 3 servers for the dining room --- perhaps they were short staffed which is why we only saw our server 4 times --- once for drinks, once to take food orders, and once to check on food, and once to drop the check.
It was the lady who seated us who had a great rapport with the table, who was cheerful and friendly who can take credit for the two stars in ambience.
In the end, we gave them another shot. No one at the table was impressed. The kitchen is woefully slow. The service was inattentive.
we will not be coming back.