i'm not sure what's with the shitty reviews and 1 star reviews? because you're at the store at 7:56 pm when they close at 8? i mean if you worked retail and i customer came in at 7:50, you would be pissed too because you know they're gonna say "just one thing" and end up browsing. That's what most of the 1 star reviews are or just people trying to return items that are non-refundable and stated at the register on a big ass sign. I've come to this place for about two years and i've had my fair share of beauty supplies that follow you but gold 7 has never followed me. They probably just watch from the camera room lol. Regardless, when i need help, they help, but they're pretty much always on the floor stocking stuff so you kinda have to look around on the ground because that's usually where they are The makeup selection isn't the best but the hair selection for synthetic and crochet braiding, marley twists, butterfly twists, etc; is great. They also have a great deal on braiding hair always. I usually hate going to beauty supplies and have to mentally prepare myself to be profiled and stalked but they mind their business. Just don't visit an establishment 5-10 minutes before they close? It's common sense. I'm sad to leave gold 7 because i'm moving to minnesota soon. i'll miss you goldddddd read more

Gold 7 Beauty Supply has a huge variety of beauty products, wigs, and hair supplies, so it's easy to find what you need in one place. Like everything else lately, the prices have definitely gone up. The customer service was just okay -- not bad, but not especially welcoming either. I haven't bought a wig in years and usually try to avoid beauty supply stores unless I run out of time to order online. One thing to know is that you have to purchase a wig cap before trying on wigs, and customers are limited to trying on only three wigs. The staff also monitors customers very closely throughout the store, and there are photos of shoplifters displayed near the entrance, which can make the shopping experience feel a little uncomfortable. Overall, the selection is great if you need something quickly, but the atmosphere could feel more relaxed and customer-friendly. read more

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I called and a female answer the phone. I was calling regarding nail supplies if any are available. The phone was cutting out terrible , in which I communicate to the person on the other side of the phone. She was very rude for no reason, and not polite. I didn't even bother to make the drive at that point. imagine the costumer service... read more

If less than one star could be given, this place would warrant it due to customer service! They have a huge selection of products, however, don't take to long looking or you'll be stared down as if you're trying to steal this garbage. The owner as well as the employees are beyond rude! Lucky for them my mama raised me right, not to return the same energy as given. With any luck, their business will get so bad that they lose profits to the point they change their behavior towards their customers. Can't even say it's a cultural thing, they are horrible individuals. That's all for now. read more

I've been shopping at Gold 7 Beauty Supply since around 2012. The store is always well stocked and has almost everything I like. It has been my go-to beauty supply for years. However, I can no longer ignore the poor customer service from the lady who works there. On multiple occasions, she has been rude, dismissive, and unfriendly. Today was especially disappointing. I actually tried to be kind and chat with her while smiling, just asking how she was doing, but instead she responded in a very rude and irritated way. I honestly don't understand why someone who clearly doesn't want to engage with customers is working in customer service. I don't know if she is being forced to work there, but whatever the reason, her attitude makes customers feel unwelcome. To be fair, the gentleman who works there is always polite, helpful, and professional, and I appreciate that. Unfortunately, the lady's behavior completely overshadows that good experience. I truly hope management takes this seriously because after so many years of loyalty, it's disappointing to be treated with such attitude and disrespect. read more

When I first walked in the store with my mother we were not greeted. I needed assistance with finding myself a wig. 2 Asian females were not that accommodating. I had to assist myself and getting a handle to pull wigs off the upper shelves. Horrible customer service. One Asian lady has very short hair while the other lady didn't even acknowledge me. She was putting clothes on a mannequin. I arrived there at 11:00 . ​ read more

The staff are rude , not friendly , appear to talk about the customers . Shop online with a different business.

I have been to this store many times with my mother and sisters, and we can all tell you that the customer service is GOD AWFUL, especially if you are Black. If you feel like they are stalking you, they are. Also, I can tell they do not like people like me by the way that they look at us and interact with us. I do not patronize businesses that hate their patrons, it just doesn't make sense for me or for them. If they don't like the people they serve, then they should create a shop that caters to the people they like and let us cater to ourselves; it's really not that hard . Well, my family has been going to Queens Beauty Supply instead, since these people at Gold7 don't know basic manners. The staff at Queens Beauty Supply are way nicer and more helpful, plus they do not stalk. read more

I am not from this area, however I came In to get something for my hair. I found what I needed and left, once I was down the street I realized I needed something different. The product was the exactly like the product I had bought recently. So I turned around to exchange it, I was told about the exchange policy. I let them know I literally just walked out. She said I could exchange it just this once. I said okay, when I walked to the back to find what I needed the skinny short Chinese man kept screaming we have one min to close! Flicking on and off the lights when it was just me and another lady. I basically was rushed! So I just decided to leave because I felt my anger boiling. So I walk to the front and the lady said you ready. I said no because he keeps yelling and rushing us! So the other lady said we can do a store credit and tried to give me the receipt. I told her I am not from around the area. (This is my second time saying this) I gave her back the store credit and she pushed the product I came to return back and handed a bag saying "You can come back in on Monday to talk ti the manager" then they started packing up. (Once again I'm not from the area). What Customer Service?? It would take absolutely nothing to let the last two people get what they needed then close up. Now had I ran my car into the store and just took what I needed I would have been wrong. I was nothing but polite to them. You would not have a Business without African Americans coming in to purchase. Your business only works if we buy remember that. Without our products and etc you would not have a niche. read more

I'm by the stuff from the store the stuff in the work properly I'm buying for the Heath with somebody and when I'm trying to return Don lemon return because this past of seven days Did Chinese man have very bad attitude? read more

Customer service is non existent, especially if you are African American. You will not be greeted upon entry. In fact, they're going to look you DEAD in your face and look the other way. You will be followed around the store and they will try to do it as discreetly as possible. You can appear to be the most polished black woman, it does not matter. Even upon checking out, nothing will be said to you. They have absolutely no remorse for how they treat you, because they know black women will continue to patronize their business, and this saddens me so much. I visited a few months back for virgin extensions for a quick hairstyle I was getting. I purchased 22 inch hair only to get home and it was 16 inches. I took the hair back to the store with a literal ruler and showed them how they scammed me and they couldn't have cared less. That was my last time going there. I scanned high and low for a black owned beauty nearby and found one literally 7 minutes away. Jt is called "Grow Me Coily" and I have NOT looked back since. read more

Customer service terrible! Last time I was in the store there's an older woman who works in the area with the wigs. She's usually lurking about trying to see if anyone is trying to steal this crap! I think they may have new owners anyways be ware of the poor customer service and the lack of respect for customers who support their business. read more

Generally speaking Gold 7 serves its purpose. I've bought a couple of half wigs from them for special occasions and for a last minute/quick hairstyle. The wigs have lasted for quite some time due to maintenance and not wearing them daily. As far as pricing goes, they are overcharging a bit but then again how would they meet the bottom line. I normally find a wig I like then compare pricing online from other vendors. If the difference is quite large I won't buy it & just order online which is pretty much what I do now. For the most part I just come to see the wig in-person to decide it I like it or not before ordering. Plus now they charge $1 for a wig cap to try on the wigs. I'm not purchasing so I just disregard it. Customer service wise, they greet you upon entering & are eager to help you find something but per usual it always seems like their following you (more so in the wig section). Overall, their not too bad. read more

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I picked up some clip ins from this location late Monday it was the wrong color so I came back Camila told me I could exchange it for a braiding hair or crochet hair. I then took 35 minutes to pick out the braiding hair when I finally get to the register, she then tells me she was trying to say those are the only things I exchange for when I left my hair up there and everything . She then proceeds to tell me to talk to the manager, which I don't know why, because he didn't do anything or even act like you cared when I was talking to him, he was checking his watch twice. I'm in customer service so I wasn't disrespectful or mean. I'm more sad that I wasted my time trying to pick out something else when they weren't going to exchange it at all waste of my lunch break. K beauty supply across the street by fiesta has more options and better service. read more

I went into the beauty supply store this afternoon. Upon entering the store there is a table with a sign requiring that you wear a mask AND the cheap gloves that they provide. The gloves were the serving type that were hard to separate so that you can put them on. They are also HUGE and hard to keep on. I walked around the store for a minute before I decided that I was OFFENDED. I understand COVID and the need to be safe, however, with this being an establishment that is predominantly patronized by minorities, it just seemed wrong. NOT one other establishment, grocery store, retail store, restaurant or gym requires a mask AND GLOVES. Nor is any ASIAN required to do this outside of their environment. It is a FACT that Asian people get rich off of the minority, in the minority community, but care nothing about us. And there is absolutely zero respect for the Black person doing business with them, YET we continue to buy and make them richer. Just go the hood. To add insult to injury, now that they are being discriminated against, much like we are, the understanding love and compassion is supposed to flow freely and YET they continue to disrespect and dehumanize the very people that pay there bill. Sad. :( read more

Great place to shop and the employees are nice. A lot of products all over, you can find most hair products. read more

These people are rude. RUDE! They speak to my mom like she's stupid. Like hell no! So I purchased hair extensions here. Huge mistake of my life! She gave me hair that says '16 so I'm like yes perfect! For 60!? These hair extensions are thin as paper! The tips of the hair was four little hairs! I kid you not. My hair didn't blend with them at all. I have Sally's hair extensions that I bought years ago they are '14! Ok here they are side by side. You can now see why I'm furious and I'm never going back here again! They are lying about the length! I got ripped off! read more

Gold 7 Beauty Supply - My hideous hair extensions bought at gold 7 for 60! - Cosmetics & Beauty Supply Near Me - Plano, Texas

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This fucking bitch was not only watching me the whole time which I don't mind because I immediately took my lipstick that I was going to purchase up to the front, but she also was trying to dissuade me when I needed to change my son in the bathroom they don't have any changing station which I'm sure is illegal and then when I came back in right after I tried on the make up because there's no way to watch it and see how it looks on my skin. I told her I wanted to exchange it for a different different color. She said no immediately even though the return policy says you get store credit . She was being so rude and didn't even want to offer me any different solution and honestly at that point I just told her why I just came in and purchased this. I never have felt so disrespected out of beauty supply store. I don't recommend this place. She's fucking racist and she's rude be rude. She even told me fuck you read more

Dislike this supply store! I went and bought hair extensions tape in, Brought 2 box of extensions tape in for $160, Went to a hair salon and got them put in, they came out right away the next day. Can't believe they sale this brand/ hair extensions tape in and not worth the money. I called the place and talked to Kevin he refused to give me a refund, he didn't even apologized for selling us his products that are not working. Never going back to this place! Don't go to this place is not customer friendly! Going to report this to the police department read more

Gold 7 Beauty Supply - Hair couture, premium tape adhesive - Cosmetics & Beauty Supply Near Me - Plano, Texas

"Consumers Wake Up it's 2024 times are hard and so are our hard-worked earned MONEY!" From the time a customer walks into Gold7 Beauty Supply on Parker Rd @ N Central Expressway in Plano, TX the treatment is the same. You are viewed as a criminal, eyeballed as a thief, and watched like a hawk from isle to isle without ever being helped until check out. They assume you know where everything is located. There are several beauty supply stores in the area, and I want to highlight one beauty superstore where you are greeted upon arrival, not watched as if you are a criminal, offered assistance, have a great selection of products, listen to uplifting music while shopping, and suggestions as needed. Please drive 2 lights up Parker Street to experience where your presence is appreciated, and offer the full-service styling wigs, hair, and new products at "K Beauty Supply on Parker@ K Street!" These people know customer service! Slow but steady wins the race meaning more people shop at Gold7 Beauty Supply store who do not feel good about being eyeballed, feeling unappreciated like a criminal, and spending your hard-earned money there. At K Beauty Supply on Parker located right up the street, I enjoy the atmosphere and feel as if I get my money's worth. You do not have to sacrifice quality, it's there! Give them a try, find your product, and you will know and love the difference. They are open 7 days a week, you can't beat that! read more

I felt like a kid in a candy store and I can hardly wait to go back natural just to put everything in this store on my scalp and play in it! I have never seen a selection of hair products like I found in Gold 7. Think of your favorite product line. Now go to Gold 7 and discover 20 more items from your favorite product line that you never knew existed. That's what happened to me! They have the big brands and the stuff only product junkies and Pinterest stalkers know to use. See my pics for details. If you're anything like me, plan to visit when you have time on your hands because this place is huge and you'll want to marvel in all the things you COULD try if you had 5 heads of hair plus unlimited time and money (Note: Prices are the same as anywhere). Don't go for the service though (I didn't even get a hello). Just go for product and enjoy. read more

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I'm not sure how this place could have any negative reviews. It's my go to for demi-permanent colour and cosplay wigs. They have an incredible selection and I recommended it to a coworker from Queens and she's just as pleased. Everyone there is just incredible and I even head there when our store is out of spa supplies and I need something in a pinch. I'll always go back! read more

Drive 2.5 hours round trip to help a friend of domestic violence and at the check out counter a kinda woman offered to use her phone number to help with the $300 price tag in order to apply her discount. When the ladies at checkout noticed the kinda gesture from a black woman to a white woman the Asian woman became extremely rude and raised the price almost $40. Just to then say no discounts on this item. It was a regularly priced item that was not a restricted item and per there policy did qualify for a discount. Anyway, they are so rude and then started talking about race and we all are in such a horrible place culturally that this is and should not be excepted. I would not recommend this place to anyone read more

They won't give prices over the phone? Really? I was willing to drive 40 minutes to their store, but when they wouldn't give me the price - why would I drive all that way and find out it's out of my price range? I just read someone else's review and she said they're overcharging... No wonder they wouldn't give me the price. I'm glad they saved me the trip! read more

If I could give a minus 5 I would. Rude AF and turned off the lights at 752 while I'm asking about products...but you don't close til 8. No customer service at all but quick to take your money. No thanks, I'll pass. read more

Recently moved from Bay Area California where black hair care products/large beauty supply stores like this are scarce. Very excited and dropped almost $400 on so many hair care items. I was about to do hair on Friday night and forgot one thing. I looked at the time and rushed over. I made it there at 8 pm exactly. One of the owners was at the door and refused to even open it just stood at the door making no gestures. So, I get it as the person's review above stated. They're vultures who capitalize off of the minority community. Our money is good as long as we follow stringent rules and policies in their store. Outside of that, forget about it. No compassion or grace, just no. And the few stragglers coming out of the store, they literally cut off the lights. Like do you close the doors at 8 or so you close and go home. As I sat there looking for another store, I saw the workers and owners leaving at 8:10. How? So, even if you make it by 7:59 or 7:55 expect a rushed experience if you can even get in for one item! Please, please frequent other beauty supply stores for your needs. This place has HORRIBLE customer service. And they DEFINITELY follow you around the store! I had a huge basket and they followed me. Like where am I gonna put all of this stuff to steal?!? read more

Great Selection! Probably the largest beauty supply store I have ever seen. There was someone always around to help. Very nice people. It is now my ,"Go to!" shop. I am glad I didn't listen to negative reviews. read more

Super huge store but don't have much in Makeup isle which is what I usually go in for.

This used to be my go to place For their variety of wigs and reasonable prices. After going in today my opinion is a complete opposite! I was disgusted. They have jacked up heir prices to the point where it should be considered usory! Not a single wig in the house for less than $50! The wigs I had brought previously for 49.99 now $70! They are literally selling $30 wigs for $50+ I will NEVER shop here again! Some nerve they have to try to take advantage of their clientele. There's a site called hairstopandshop.com that have the exact same wigs for literally half the price and is black owned, also hairsisters.com. I will no longer buy from beauty supply stores that are not black owned and try to take advantage of me. So disappointed in you Gold 7! read more

I been here before and also the location on forest lane .....same as usual but I go to this one because it's closer to my home and lets face it ......there are no other places that cater to african american hair as much..... I normally go to get the makeup and possbily skin care products .I have lots of hair so there is no need to buy weave or wigs and I dont get relaxers either ....... :::I HATE TO PREACH BUT THIS IS HOW I FEEL::: i get annoyed at times when there is a female in front of me that sadly has no hair AT ALL (poor thing lol) and then they take up to much time asking for help with stuff (the owners know nothing about )..... I recall asking them if they had any of the maniquinne heads for cosmotology school and they were like ....I dont know ............But yet , they knew how to take my $80 when I purchased some misc items for school . The location on forest lane is actually worse because when you enter that store they watch you like a hawk....... If there are any BLACK -OWNED beaty supplies out there please send me the memo .I think it's time we took back whats our's and also educate each other on proper hair care those korean owners (IM NOT RACIST AT ALL ) care nothing about us they just want $$$..... ladies , grow your hair out and stop giving them all your money.... you will prob notice that you have more money after you stop spending all that money on that so called remy hair LOL!!!!!! read more

Ladies, this is THE mecca for of your hair needs! What they offer is TONS of HAIR. No joke. Hair extensions, wigs, hair dye, clips, accessories, straighteners, and hair maitenance no matter the type. When you walk in it smells pretty strong of hair chemicals. It's probably because there is a hair salon quietly placed in the corner for customers. On both ends of the store are lots of busts of plastic heads adorning wigs of different styles. It's scary to take in at first. The prices seem reasonably priced. I'm not familiar with the costs of hair extensions. But I was told that real hair (yes, real) is more expensive. Be sure to ask one of the Korean owners. Nice as they are, they aren't the talking type unless you ask them a question. The aisles are really overwhelming and even though they clearly label the aisles with banners, its purpose is defeated by the content they refer to. All the hair products blend together, so its kind of hard to pick the best one for you. I suggest a good friend and a good mirror. read more

I moved to this area about one year ago. I went into several different Beauty Supply stores and this one has by far been the best. Huge wig fan here, and lots of options. I'm very confused on the reviews on poor customer service to African Americans and how the workers are racist? I have never experienced that there. I even went last week to see if I was just not being observant and to pick out a wig! The employees were very helpful, friendly- the lady in the wig section made comments on how she loved the wig on me, and felt very welcomed there. I will continue to go back. read more

This store is just kind of like a Disney World of sorts for the girlie girl beauty junkie. I love that it's not overpriced stuff, just your basic beauty goodies and even some fragrances/oils and incense. I love coming here for shampoo/conditioner and random knick knacks. Even costume jewelry, makeup and little gifts for friends. Customer service, as mentioned here in other reviews is definitely a little off but I don't really come in with any high expectations in that arena. But they do stay fully stocked with some good beauty products especially for ethnic type hair. There's also hair extensions and such if that is your fancy. read more

love love loveeee this place, My go to place to buy my eyelashes, very affordable! Staff is always friendly and very welcoming.

Don't let the Negative reviews discourage u . I love this place.very friendly staff and great at prices.

After their credit card machine kept reporting that my card was unsuccessful I ended up paying cash for my items. Once I left to check my account, it showed that I was charged five times when I only put in my pin number twice. This seemed very suspicious to me and odd, so I returned back and was told that I needed to take that up with my bank. Instead of two charges of $21, there were five charges of $21 plus tax. So my card was charged over $100, although their machine stated that it was a mistake. I would never use my card there again, and I will never shop there again. They were very rude and unprofessional when I returned for an explanation and to get my money back read more

This place has so much product n variety n assortment and in a vast price range for the consumer as well as the professional. I've shopped here for afew years and they have never failed to offer what I wanted or needed. As a licensed professional I'm not used to paying retail, but I've gotta tell you, this place is amazing. I don't like to be hounded when I shop n while there is plenty of staff, unless you ask for help, they don't burden you, and if I need them, they do their best. But their various line of products n accessories are the mother load. read more

Bored and have NOTHING to do? Grab a girlfriend and head to this place for some wig shoppin'! My friend and I went here yesterday and we had a blast. They have a zillion different hairstyles and although this may seem like an awkward-borderline-weird thing to go do, it was really fun. I think we spent 2 whole hours there, just in the wig department alone. You do have to buy a wig cap (aka pantyhose for your head) prior to trying anything on - it's only a dollar though and you can try on up to 5 different wigs. If you go when they're busy, you may or may not be able to try on 30+ wigs w/o them noticing. Or maybe they really don't care? Now, my only concern is getting head lice so as long as that doesn't pop up in the next few days, I'll totally go back here someday for another round! Do it! This would be a great way to try a new hairstyle/color out before going to get it done at the salon! read more

Came here after not visiting for several months and wanted to give an updated review. Customer service is still great. You're greeted upon walking in and throughout me shopping, I was asked if I needed help with anything. There was a guy that was working the front counter who seemed a little uninterested in customers but the other ladies were cheerful. They carried all of the products that I needed and I still have zero complaints. I'm a happy gal! read more

I always come here and was looking for a specific wig and the ladies didn't care to help me find what I was looking for so I'm done shopping here seems like I'm a bother when I'm trying to look for something and have to hunt someone down to get something. The other wig stores around here don't have much of a selection but at least they come and ask if I need anything and help me. read more