If you truly care for your pet, please do not take your pet here, specifically a dog/pup. Yesterday was supposed to be a playful, fun time for my 7 month old, 50lb Bully, Moosey. Upon drop off I was informed that the staff will be doing an assessment of Mossey mannerisms, and her behavior and place her according. I was completely okay with this because Moosey is a very well behaved, loves other dogs, kids, people kind of pup. They gave me access to the live camera footage so that I could check in on her if I'd like. At around 9ish I decided to log into the camera feed, and I saw that Moosey was in with the bigger group of dogs which I was fine with because she normally plays with bigger dogs with no issue. Moosey was running and playing and trying to figure out what all was going on, new smells, new noises, new environment. A few minutes later I checked back on the camera and to my surprise I noticed a brown and white, much bigger dog mounting Moosey (she is a spayed girl). This other dog had about 100 pounds over Moosey. To my surprise, no staff was near to redirect and correct the other dog from mounting. Moosey was not happy, she was scared. Her tail was tucked and she was very uncomfortable. This happened at least 4 more times with no staff correction. I called my wife and told her what was going on and as she was watching the camera feed at that time and she noticed three large black labs circling Moosey each one of them eventually mounting her. I told my wife I was going to pick Moosey up at that point. Upon me getting ready my wife sent me a picture where a staff member is sitting in a chair outside with 40+ dogs and watching my pup who is 7 months old get chased down, circled and mounted again by the lab dogs. Once again, no redirection, no separating the labs and brown/white dog from her, NOTHING! She sat in the chair and watched my little girl get terrorized! I was furious! Upon walking in to pick Moosey up I asked to speak to a manager/owner, and a lady finally pops out beside the office behind the desk. I told her what I had witnessed and how unpleased I was with the staff. I expressed to her that circling and not correcting mounting was how fights started. She then said, "we haven't had a fight in 30 years." I told her that no ma'am that's exactly how fights start, especially when circled by THREE dogs! Then she explained that "they were training new staff members." Um, excuse me?! That makes your case worse. Because if you are training new staff members to WATCH DOGS, why do you not have a senior staff member out there with them?! Your staff member on several occasions watched my dog get harassed, bullied and mounted. But in her "report card" your staff member wrote and I quote, "She could use a bit of work on recall and learning to regulate the intensity of her play." My question is this, if a pup's play is supposedly "intense" how is she getting mounted over 9 times, in just the times I was actually watching the camera? The false narrative that you wrote in the report card doesn't align with what happened and was allowed to happen yesterday to my sweet girl with no redirection from your staff, no separation of other dogs from my dog from your staff. The only thing I did witness from your staff was them eating Cheez Its in "Inside area 2" with dogs present (which could cause a food aggression fight between dogs), I witnessed them push the dogs away from around them while they stared at their phones, I watched them sit in chairs and do their hair and text. What I and my wife witnessed yesterday on live streams and what our sweet Moosey had happen is totally unacceptable! No apology, no accountability whatsoever. Just excuses and defection. I was even told, "Well you should've called and told us she was getting mounted, then we would have fixed it." So, I have to pay you to allow my dog to be in daycare, but I also have to be your supervisor and watch a live feed all day long to make sure my pup is okay--but still pay you?? So, if you are in the market for a daycare and truly love your pup-I beg you to find someplace else. This is not the place, unless you are okay with this behavior. Safety isn't a luxury; it's the bare minimum that should be required!! read more

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Absolutely Do Not Recommend - Lack of Communication and Poor Judgment I rarely write negative reviews, but my experience with Go Dog off Miami Blvd leaves me no choice. In early spring, my 9-month-old puppy contracted Bordetella and a respiratory infection during his very first week of doggie day camp at Go Dog. While I chalked that up to bad luck and appreciated that illnesses can circulate in group dog settings, I was hopeful things would improve. He recovered fully, and we returned--until July, when things took a serious turn for the worse. I boarded my dog for 7 nights while I was out of the country. Despite the fact that he had fully recovered six weeks prior and I had gone out of my way to provide a formal clearance note from my vet, management decided--without my knowledge or consent--to isolate him from the other dogs. They made this decision unilaterally, completely dismissing my communication and the official veterinary documentation I provided. Not only did this show an alarming lack of communication and transparency, but it was also an incredibly poor judgment call that affected my dog's experience and well-being during his stay. There was zero accountability, no meaningful discussion, and no respect for the time I took to address their concerns proactively. Go Dog made a terrible decision, and I no longer trust them with my pet's care. I will never bring him back, and I urge other dog owners to think twice before entrusting their pets to this facility. read more

My dog, a male lab loves GoDog. He loves the dog pool and spends all his time there! I love GoDog because the staff are all so nice and you can see they really love the dogs and take such great care of them. I don't board my dog too often, but I always go to GoDog... every time! Highly recommend! read more

*Not a safe or supportive place for puppies* I would strongly caution other puppy owners from bringing their dogs to GoDog Durham. My 11-month-old golden retriever passed their temperament test with flying colors, and we were told she was a great fit. Just a couple weeks later, we suddenly received calls and an email claiming she had developed serious behavioral issues -- despite no changes in her behavior at home as we work through training her on typical puppy concerns. Instead of offering constructive training support, they suggested giving her hemp treats to "calm her down," which felt like an interesting solution rather than addressing the environment itself. They wrote a super condescending "written warning" explaining her irrational behavior and complaining that she had "zoomie brain." Several times we even came to pick her up and saw other dogs jumping, biting and being very playful without the reprimand that they claim to use. We also have video footage of staff dragging our dog by the ear away from another dog. GoDog only separates dogs into two large groups with no attention to temperament or play style. These packs can include 30+ dogs at a time, which creates a chaotic, overstimulating setting, especially for younger dogs still learning boundaries. On several occasions, our dog was even placed in a boarding kennel by herself without our knowledge, and we only found out at pickup. Luckily the staff will play with them for 15 minutes. This facility may look modern and well-run from the outside, but in reality, it's not a safe or supportive environment for puppies or social dogs. If you're looking for a daycare that truly understands canine behavior and development, I would recommend going elsewhere. read more

This is now Go dog Durham and I waited before I reviewed because Maddy had such a bad experience at the last place. I wanted to make sure she went here for a while before I reviewed. Their process of drop off and scheduling is so easy and the staff promptly returns emails and calls! I get to watch her throughout the day on the axis play cameras also! I ended up getting a package after the first week but the process is easy and I find the staff friendly and more importantly my dog has fun and lots of fur friends ! read more

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Very disheartening. Our 9 month Sharpei was wounded in the care of this company. When I arrived to pick her up I was told she was involved in " rough play" in the most nonchalant manner. To add insult to injury before I could make it home to schedule the vet. appt. my Amex was charged for today's fee. The incident occurred around 11:00a.m. and I picked her up at 11:50a.m - it is now 5:00 p.m. still no call to check status of injury or to show any type of humility. What an inappropriate manner in which to operate a business you describe as " a place where dogs can run unleashed in a safe setting". Again, very disheartening. read more

GoDog Durham - The result of rough play. - Pet Groomers Near Me - Durham, North Carolina

They have been very accommodating and friendly. I just love the report card at the end of each of my pup's day to see how she did and who she liked playing with. read more

I went to take a tour after I heard about their outstanding daycare and boarding services, however, I was absolutely mortified by the standards of care. They only take your pet out to use the restroom twice a day (12 hours apart) unless you pay extra for it. They monopolize taking your pet out to potty a few reasonable times a day by calling it an "outside time or extended outside time." As me and the young lady were walking throughout the building, the flooring seemed very gritty and rough for paw pads. I saw two employees nearly slip and off on the floor and even I walked across a few slippery areas. Lastly, I wished to see the daycare area but they would only allow me to look through a little window to see just a fence. I understand dogs can react negatively to practically anything but I was completely turned away from using this facility when I saw maybe over 20 dogs in one yard and no staff member in sight. I asked the average number of dogs a day and staff but the front desk woman got very nervous and began giving me bull crap answers that didn't even answer my question. If you don't ask questions and learn about this facility then you will easily believe this is the safest place on Earth. read more

Great Place to take your pets for boarding or to treat them with a spa or play date. They take great care of our two dogs and their treatments that are offered are done with great detail. They also always seem to have availability and they have a quick response time so if you ever have a last minute trip this is the place to take your pet for a short term or long term stay. read more

My dog got sick after a visit to Suite Paws. My dog plus about 8 others all got sick around the same time. Suite Paws claimed that they had no other reports of any dogs being sick. After talking to the other owners of the other dogs they all called up there to ask the same thing and got the same answer. I didn't see why they would lie about something like that. That is putting my dog's health at risk. They should have disinfected the area and notified the owners. read more

My two dogs had a great time hanging out at Suite Paws. The best part is that you can watch them play with the other dogs online via their webcam feed. Can't wait to bring them back! read more

GoDog Durham - Pet Groomers Near Me - Durham, North Carolina

I left my "not so well behaved" dogs here when I went on vacation for a week. Needless to say, Pirate and Sophie LOVED Suite Paws. They were not sorry to be home, but I could tell they thought they got the better end of the deal than the 2 "good" dogs that stayed home! The staff is great. They were quick to respond to my inquiries of how the girls were getting along. I was very impressed with the cleanliness and the (lack of) smell within the facility. Sophie needs medication, and they were happy to follow the sometimes confusing times she gets it. Bottom line: I was able to relax on my vacation and didn't have to worry my "children" were not being cared for. That's what is most important to me. I will be using Suite Paws again! read more

I took my 6 month old Yorkie there for her first blow out and up-do... I was quite nervous as she had never been groomed before. Suite Paws treated her great, she was so calm when I picked her up. The staff at the front were efficient and welcoming as well... I would definitely recommend them for grooming and am excited to use their boarding and day care. Top notch crew! read more

GoDog Durham - Pet Groomers Near Me - Durham, North Carolina

I don't know why I hadn't written a review before. I took my pup here because I had a last minute emergency about 3 months back. Wow great weekend hours first of all! They were very informative. There was redhead there who maybe managed the place who seemed not too happy to be getting service which was disheartening. I will agree with a reviewer below, when I first came in there was an air of curtness and uncaring but I think they may have been overwhelmed since it's a new opening. However the pick up and drop off was easy. My dog came back extremely relaxed and prices were reasonable. No surprises. No infection or anything weird when I got him home. Seemed like he had a great time. I really would recommend this place as the front desk ladies seemed to be friendly and welcoming. The place also posts a lot of pics on their facebook and are very responding to concerns. 5 stars because of all the horror stories in the area plus convenience of this place. Most people need weekend hours and better pick up times and this is a plus. Lastly they send email confirmations which I am a fan of! read more

We love love love Suite Paws! Our Frenchie has been going to daycare here since she was teeny tiny and she loves it. We love that she's safe, well-loved, and can play with her friends all day while we're at work. It's fun that she gets to swim in the pool during the summer. She's also had a great experience boarding when we go out of town. Highly recommend! read more

We LOVE Suite Paws, and so does our dog Avett! The staff is so friendly and helpful, both at the front desk and in the play yards. They seemed to take the time to get to know our dog's personality and preferences, and we love hearing the daily report about who he played with and what he did. The staff also post about 100 photos per day of the dogs at play, and I love looking through them. We are sad to be leaving Suite Paws due to a move to another state - we will miss this place! read more

Our dogs have been satisfied Suite Pas clients since they opened. Our elder dog enjoys having the space to wander, interact if she chooses or chill out alone in a corner. Our younger dog is exhausted when she comes home from day care. The human care givers know how precious our pets are to us & treat them so well. I cannot thank them enough! read more

The staff at suite paws is amazing and so caring for not just our pup, but all the dogs I've seen come and go for daycare and boarding. Our dog has been going for about 6 months and she truly loves it here! She has best friends and wags her tail off when she sees the staff. She boards here too and isn't anxious to stay. They have awesome hours and call if there are any concerns about your pup. We'll keep coming back! They share daily pictures so we can keep up with our dog's playtime too! read more

GoDog Durham - Pet Groomers Near Me - Durham, North Carolina

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Suite Paws gave me peace of mind when I had to leave my min pin in their car. The staff are friendly and attentive. They have web cams so you can see your dog play! There is a spacious and clean cat room too. It's hard to find a place to trust your baby too, but this was the place for me. We have moved away, but Suite Paws has a special place in my heart for the love and care they gave to my pup! read more

This place is amazing. I have a two-year old Husky who is currently going through the most active stage in her life, and Suite Paws daycare is a life-saver. They have so many features and amenities that other places do not, and for a very reasonable price. A full month of unlimited daycare at the doggie daycare I used to use (and work at, so I know this for a fact), was just under $300, sixty dollar less than Suite Paws, but what you get for those extra sixty dollars far and away makes Suite Paws the superior choice. My favorite feature is their VIP daycare. What this is, is that if you purchase a package or have a card on file, you can bring your dogs in for daycare through their special "VIP" entrance, where they play from the minute you drop them off until the minute you pick them up. Standard daycare is otherwise from 9am to 4pm, so with VIP daycare you can get up to five extra hours of playtime for your pup. The best part, it's no extra charge! No other daycare facility I've looked at has the option for a potential twelve(!) hours of playtime, and for someone with a high-energy dog, this is beyond perfect. My Husky actually lays down in the backseat of the car when I pick her up now because she's so worn out, which was almost never the case where she went previously. You know you are getting what you paid for as well, because there are webcams that are set up that overlook the daycare yards. Now these webcams aren't the highest definition, but the quality is good enough that you can easily identify your dog and watch as they play, sleep, or just hang out throughout the day. The instructions provided to access the webcam service are given to you by the staff, and are simple to follow. Plus, there's an app for the webcams on your phone, for on-the-go check-ups. It's so cool to know for a fact that my dog is having fun, because I can see her running around on the screen in front of me, and definitely provides peace of mind that my dog is being looked after and cared for. The staff will also give a little daily "progress report" for your dog when you pick them up, saying who they played with throughout the day or other noteworthy stuff they did, like swimming in the pool. Speaking of, said pool is undoubtedly my Husky's favorite thing about Suite Paws, and she swims in it almost every day. The pool is usually closed off in the later parts of the evening , so you don't have to worry about a soaking wet dog when you pick-up, which is greatly appreciated. However, especially in these hot summer days, I know that it's a great way for her to cool off. In addition to the pool, there are large fans that blow cool breeze across the indoor and outdoor yards, and abundant shade. The staff also posts a LOT of very good, high-quality pictures throughout the day, some of which have actually become some of my favorite pictures of my dogs. Now this review is geared specifically for Suite Paws' daycare services, as I haven't boarded my dogs overnight there, but with the level of care that my pups receive in daycare, I wouldn't hesitate to leave them if I had to. They also offer cat boarding! Overall, I'm extremely satisfied with Suite Paws, and think they are very deserving of these five stars. read more

I could not be more confident in the staff and facility at Suite Paws when leaving my baby Winston for the day. I could go on and on about how friendly and excited to see Winston the staff are. I have no worries whatsoever when leaving him in their care. They taught him how to swim at 7 months old, and now he gets to cool off in their pool on these hot summer days. My favorite thing about Suite Paws is their daily photos from day care that they post to Facebook. They always post so many in order to make sure they have all the love and adventures of the pups from the day covered. Winston is a ton of energy, and jumps on everyone and everything when he sprints inside the door. The staff welcome him each time with just as much excitement!! I do not think there is a better day care out there. Thank you Suite Paws Durham!!!! read more

My dog absolutely LOVES Suite Paws. I've boarded him there and he also often goes to daycare. Every time he walks (runs) in the door, they know who he is and greet him by name. Anytime that we are going on a trip, Dempsey gets excited to go to his home away from home. As soon as he sees his blanket go into the bag, he knows what's up and spends the next ten minutes running around in excitement. If that's not a sign that he loves it there, I don't know what is. I've been consistently impressed at how the staff always know who Dempsey is when he goes and who I am when I go to pick him up. I love the updates they give me about who he's played with throughout the day and the many photos they post on Facebook. Dempsey is usually a blur, running around with his doggy friends. He's always tired when he gets home, so he clearly spends a lot of time running around! Thank you Suite Paws for giving me peace of mind about my dog anytime I have to travel. read more

I love SuitePaws in Durham! They take such good care of my babies and both my dogs love being in daycare. It's a safe, clean and well maintained environment. read more

I bring my Golden Retiever for vip daycare.... he cant wait to get out of the car when we get there. the best part for me is how tired he is when he comes home :) read more

I think the service is great. My dogs love it there. My favorite part is the webcam during group play time. I love to watch him! Also, they post pics all over Instagram and Facebook so you can save keep-sakes. My only complaint is they give you a verbal review of how your dog did and nothing like a report card on paper like Best Friends does so I can't go home to show my husband. read more

While they say the dogs will get 6 hours of play, the dogs are rarely seen playing. I have gotten multiple end of day report that my dog "enjoyed sun bathing." When I started checking the webcams my dog, along with most of them, are simply laying around and the humans make no effort to get them up and playing. I also watched my dog desperately try to get the attention of the human in the room only to be ignored so that she may talk to another staff member. I would suggest asking for the webcam to watch before you take your dogs here. What they told me when I first brought him was not what I saw happening day to day. read more

We have taken our dog to daycare and boarded him at Suite Paws and have very mixed results. He seems to enjoy the daycare aspect of the facility, its very clean and we like that we can watch him on the video monitors. As far as boarding goes, they never mentioned to us that he stopped eating while we were out of town, and when we picked him up it appeared he had not been let out in hours, he peed outside the facility for a good two minutes - I felt terrible. The staff is consistently looking at their computers and rarely make eye contact when you walk in or when they're talking to you. I second some others posts about the lack of customer service. Overall, the place is fine - but I'm not sure we'll be returning with our pets. read more

Suite Paws is the only boarding I've ever used. I visited 2 wks before to checkout the place, along with several other dog boarding places. The staff reviewed everything and showed me pictures of the type of units best for the dogs to stay together. I really wanted to see the area but was not allowed. When I dropped the dogs off, I went inside first to get some help with the dogs. They were so busy I wasn't able to get help. I finally got the dogs, their food, and chew toys inside and before I could get to the counter to check in, they took the dogs back. I had serious separation anxiety and was very upset I didn't say goodbye to them. I listed all their toys and blankets, but noticed the staff was annoyed by the amount of stuff. I just laughed and said 'it's our first time'. A few toys were missing when I picked them up, but I was told, very condescending, that they were choking hazards and weren't allowed. I also had to show proof of my dogs vaccination.The food I left was obviously not fed to them cause only a third was gone in a week. I didn't like the way they nickel and dime you for extra services. Nothing is done for your pet as a courtesy. If you are a new pet owner they really make you feel ignorant, if you ask questions. If you travel frequently you get the stern eye,like you're an unfit pet owner. I used then for 1 week a month for 3 months. This was the best place of all the ones I visited. I was anxious but my dogs were great. read more

Brand new facility in a great location. Top of the line accommodations for sure. Very friendly staff and I love seeing pictures of all the day care dogs having good time! read more

Run! Don't board your animal at Suite Paws! This place is horrible and neglects their animals. I boarded my dog here for just 4 nights. When I picked her up I took her directly home. When we got out of the car she went pee and urinated dark blood. I freaked out and called my vet who told me to take her straight to the emergency vet. When we got there they had to give her an IV of fluids because she was so dehydrated. Long story short, she had a UTI, which she has never had in the past and she is 6 years old. She was put on antibiotics for 10 days and given pain medication. Not to mention the emergency vet bill was almost $500! She had lost 2 pounds and it took her several days to start acting normal again. She was scared of everything. I had even paid extra for the kennel to take her out 3 times a day because they only take the dogs out 2 times. She must not have had water or been outside enough. I do not recommend this place and I will never board my dog at this place again. read more