I got my nails done here as a birthday treat since I don't get my nails done very often, so I was…read morereally looking forward to the experience.
I arrived about 10 minutes early for my appointment, but my service didn't begin until about 30 minutes after my scheduled appointment. I understand that delays can happen, but there was very little communication about the wait.
My nail tech was quiet, which I didn't mind at all. However, when I asked questions throughout my appointment, she either didn't respond or didn't acknowledge them, which made the experience feel uncomfortable.
I originally wanted acrylic nails, but I was persuaded to get Gel-X instead because I was told they would last longer. Unfortunately, that has not been my experience. I wasn't planning on leaving a review, but after only one week, several of my nails are already lifting. For a $120 service, I expected much better quality and durability. At this point, they feel comparable to press-on nails.
Overall, I'm disappointed because I spent a lot of money expecting a long-lasting, professional set, especially for a special occasion. I hope this feedback helps improve both the customer experience and the quality of the service.