Unprofessional, careless, rude, assembly line structure PT…read more
I'm sorry to admit the hard truth of this place but I wish the other reviewers had....
I came to this place after months of patella tendonitis (my knee). I understood my injury well and communicated that. During my appointment, the guy evaluated me and focused less on what I had to say, and more on his incorrect assessment of my mobility.
He mistakenly misdiagnosed poor hip mobility (my hip mobility is fine, I made him re-check it and he agreed on the misdiagnosis). I told him I had limited ankle mobility which caused overcompensation in my knee during squat patterns. As a champion bodybuilder, I really do know my body inside and out. It shouldn't have taken him thirty minutes to discover what what sentence communicates.
‼Beyond that, when he administered exercises, due to his lack of listening of knowledge of the injury, the excercise he had me perform flared my injury up for the following 2 weeks, requiring me to take NSAIDs daily. When I graciously thanked him for showing me how to hurt myself, my thank you wasn't followed with any "your welcome" but just a blank stare . I said thank you again to make sure it wasn't the twilight zone, but it was in fact, a real life horror. ‼
After we concluded our failure of a session, making no personal connection and learning nothing, I paid $100 or so dollars. The young lady at the front asked me if I wanted to schedule ahead. She explained the sessions would be similar to today, ‼except the full hour I pay for would only be 30 minutes to guidance, followed by self-led excercise‼
Isn't that what I go to the gym for anyways? ...
Anyways, she asked to schedule ahead and I obviously declined. I did not want to return.
Then, I receive a text message that my appointments are set at the same time the next week. And if I don't cancel within 24 hours of the appointment I'd be charged. So I keep the appointment for a few days, hoping my symptoms improve, hoping that it was momentary pain for long term recovery. But no. Of course not.
I call the office to cancel the appointments (the ones I asked them not to schedule in the first place) and here's how that went
Lady: .....
Me: (waiting for her to say hello, this is so and so office)
Lady: .....
Me: ...hello?
Lady: how can I help you
Me: hi my name is ______ and I'd like to cancel my appointments.
Lady: you have 2 appointments scheduled, which would you like to cancel?
Me: both of them please
Lady: *hangs up on my angerly*
Of course, no "thank you for visiting our office" no "I hope you schedule with us soon" not even a "goodbye" or "have a nice day"
This place is nice if your insurance pays for it and if you have genuinely no issues in your body.
If you are someone with a real injury, if you are someone who wants to be treated with the same respect you give, with dignity, if you are an athlete, and if you are serious about healing, save your money and your time and stop reading reviews. Go somewhere else. Genuinely wish someone had told me this, which is why I'm writing this. My other reviews are positive. It upsets me to have to do this.