I had a very disappointing experience with Rapid Moving and Trucking and would not recommend this…read morecompany based on our experience.
The company sent two movers to our home, and from the beginning, their professionalism and work ethic were concerning. Both movers were wearing slip-on sandals while handling and moving our furniture. They damaged multiple pieces of our furniture, dented our brand-new refrigerator, scratched other items, and failed to properly cover our furniture, leaving several pieces dirty.
The biggest issue was how slowly the move was handled. The movers took frequent breaks and would return smelling strongly of marijuana. They also worked in a very inefficient manner. Rather than completing one room or task before moving on, they would partially disassemble one bed, leave it unfinished, and then move on to another bed or another area of the house. They repeatedly jumped between different tasks instead of completing things in an organized and efficient way.
Because of how slowly they worked, we were charged additional time, which was extremely frustrating considering the condition our belongings were left in and the damage that occurred.
After the move, I contacted Rapid Moving and Trucking to address my concerns and was told that the owner would call me back. That call never came. I gave the company an opportunity to address the situation, but unfortunately, my concerns were not followed up on.
Moving is already stressful enough without having to worry about your belongings being damaged or your time and money being wasted. Based on our experience, I would not recommend Rapid Moving and Trucking and would encourage anyone considering them to carefully research other options first.
Update to Owners Response:
Thank you for your response. Unfortunately, your reply further demonstrates why we were disappointed with the service we received and defiantly shows why no one should use your company. Your response is unprofessional and contains several statements that are simply not true, and I want to correct the record.
First, the owner never reached out to us during or after the move, and he never personally offered us any resolution. We did not decline a remedy from the owner because no such offer was ever made. The owner never returned any of our calls, let alone reach out to us to offer any sort of resolution. It took a public review for you to even acknowledge what happened.
Second, your statement that we did not disclose the refrigerators is also false. Both refrigerators were included in our original quote. They were not surprise items added when your movers arrived, as you are now claiming. We have documentation of the original quote and can substantiate this.
Third, the condition of the refrigerator is not the only reason for our complaint. Your movers damaged multiple pieces of our furniture, including our bedroom set, were rough with our belongings despite being asked to handle them more carefully, and the move took considerably longer than expected. These are legitimate concerns that we experienced firsthand.
We also provided lunch because we were trying to be considerate of your employees and help make an already difficult moving day go more smoothly. Your attempt to portray that situation as though we were unwilling to feed your employees or were simply upset about them eating is misleading and honestly tacky. I would think you would want to explain why your movers smelled of marijuana and appeared under the influence instead but I guess that would be a difficult issue to lie about.
Most concerning, however, is your decision to bring my son, my family, and my religious beliefs into a business dispute. Your comments about my son supposedly damaging the refrigerator, as well as your references to my church and forgiveness, are completely inappropriate and have nothing to do with the service your company provided. We are entitled to honestly share our experience, just as you are entitled to respond professionally. We both know my son did not damage our "brand new - inside fridge". The fridge your movers damaged was inside the house. My son did not hit it with a baseball or his scooter, but we both already know that.
You are entitled to disagree with our review, but you are not entitled to rewrite what happened. We have documentation of the damage, and our firsthand experience of the move.
We left our review to accurately describe our experience so that other customers can make an informed decision. Your response does not change what happened, and the personal attacks in your response only reinforce our concerns about the professionalism we experienced.
We stand by our review.
