03-15-2022 @ 16:30 DO NOT GO HERE! Very unprofessional We made a reservation for today yesterday. We pulled up to unload our stuff and fill out the paperwork. A lady was sitting in her car in front of the building. She rolled her window down, informed us that the lights are on, no one is answering the phone and she can't get ahold of anyone and she had been there for an hour. We were there for about 15-20 minutes. I decide to call the police in case there was a little old man or lady in there that ran it and something had happened. I didn't know if the door locked itself due to the "wait for the buzz to open the door" sign. A few minutes later a car pulled up. He unlocked the door and went inside. We shortly followed. I informed him that I called for a welfare check and told him why. When it was our turn he already had a bad attitude. I ignored it. We had been able to get ahold of a call center that they run through prior and they offered us 50 dollars off of our bill for the inconvenience. I let him know and his tone got sharper. My wife told him who she had spoken to. He then started going through his emails. He said there was an email that stated that we were there with our rental to get our storage. My wife told him that we don't have a rental. He then whipped his screen around and said very sharply, "I am just reading what it says here". I said," you're not going to talk to my wife like that". He looks at me and asks in a loud aggressive voice," What did you say?" I respond," You're not going to f***ing talk to my wife that way". He stood up, pointed at the door and said," You can leave or I am calling the police. I don't need your business." We went elsewhere. I do not recommend this place to anyone. Especially if you are a woman. I don't know if it's because no one wants to work, but I've noticed lately that a lot of these customer service people think they are irreplaceable. read more

I had a very pleasant experience at this location! The managers were both super friendly and eager to help with everything I needed. I couldn't find any storage in Ennis, I'm so glad I found this place, they had exactly what I needed! read more