Awesome . Often find parts & they are helpful & conveniently located on Buford Hwy between Duluth /…read moreNorcross

Contacted Pull-A-Part a few times to sell my vehicle. When I first contacted them, the Operator…read moreoffered me a deal of about $500 for a my 2010 Ford Explorer. At the time, I was just interested in a quote and I told them that I would contact them again to finalize a deal if I couldn't find anyone to beat this quote. I ended up going out of town and forgot about my side project. Cut back a month later, I contact Pull-A-Part last week to sell my vehicle to them. The Operator then low-balled me with a different number than what they first offered and offered me $380. I was upset with this new number since I was expecting them to match their initial offer. I begrudgingly brought up this point and the Operator came back with a new offer of $410 for pickup on Saturday 7/12/2024. Since I was tired of dealing with this entire project, I agreed and we set an appointment to pick up my vehicle at 9am. I received a confirmation email and made preparations to have the vehicle picked up on Saturday at our agreed time. Come Saturday, I received ZERO correspondence from the hauler and at 0945am I contacted Pull-A-Part to ask if they were enroute. The Operator stated that they did not know when the hauler would arrive and that I would be contacted. Since I received no correspondence an HOUR after they were supposed to, I asked to reschedule for Monday. The Operator advised that the hauler would reschedule to Monday and did not provide a new time. The Operator stated that they "could not provide a time for Monday." I found this statement to be incredibly unprofessional since they were happy to provide a time when they first tried to low-ball me. I agreed to an ambiguous Monday reschedule. Today is Monday and you can guess that no one has contacted me and no one has come to get the vehicle. At this point, I'm sure that this business is some kind of scam.

I feel like leaving a review for an auto parts store is silly. But I always enjoy going to this…read morelocation when I need anything. Ill even drive by another location just to go here. Always fantastic customer service. No matter how busy they always help you politely. Francisco is the man.

When I called, I was told to hold. I was kept on hold for 20 mins then they hung up. I called back…read moreand they answered, I told them what happened and no response was given why I was hung up on. I tried to get my part and they told me " try Autozone if you don't like us". Never again, poor customer service.

Every time i need a light on my car replaced i come here first. They are close and convenient …read more Today i had a backup light replaced and Keven replaced it with a great attitude. I wish all businesses had great employees like this! Anyway, you can choose Advance, Auto zone, Napa, etc. but I always go back to O'reilly for great advice and customer service.

Ordered a battery online for pickup. Webpage stated they…read morehad one in stock and it would be ready in one hour. Arrived an hour later to be told they didn't have it. They also stated they had not told me it was ready so I shouldn't be there to pick it up. 1) Don't trust the web page. 2) When they say "ready in one hour" they don't mean it. When I brought up the inconvenience they were neither apologetic or willing to offer me any compensation. I RECOMMEND GOING ELSEWHERE! They wasted my time. Despite the owner's comment below, they made literally no effort to remediate the issue. 100% apathetic and uncaring.

Mostly of the time I come to this location for my automotive necessities( store 6710) , the…read morecompany offers quality parts and competitive prices but the best part is the professional customers service, staff working there are very knowledgeable , courteous and they always have an advice or solution regardless of the problem ( at least for me ) special thanks to Carlos and Fernando for their help and patience .

I went to Advance Auto Parts to start a DIY catalytic converter anti-theft project. Alberto…read moreassisted me with finding the necessary products, patiently explained bolt sizing nomenclature (this came in handy later), and verified I had a metric tool set to use on my Honda Element. With Alberto's help I was able to successfully implement my desired design for my anti-theft project. I don't always work on my vehicle, but when I do I prefer Advance Auto Parts in Duluth GA. Stay productive my friends! ; )

Very clearly, I want to note this only applies to the onine NAPA site for the corporate: what they…read moreclaim on their website is FALSE: "RETURNING SHIP TO HOME ITEMS TO NAPA ONLINE VIA UPS Items purchased on NAPA Online and shipped to your home can be returned free of charge via UPS. First, obtain a Return Goods Authorization Number (RGA) by contacting NAPA Online Customer Support. They will give you the following options: UPS shipping label mailed to you UPS shipping label emailed to you so you may print it." This is not true, not true, and you cannot do this via online or email. I have just filed with the BBB to see if I can get a $42 refund this way. They will though send a robot reply that they have received your refund request--then it turns into a dead end.

This review is for NAPA Corporate - Got a bill that was not mine and closed the account several…read moreyears ago. This is the second year it has happened for the same thing. The first time either last year or the year before they took care of after a lot of problems for me. This time I called when I first got bill and was informed it would be taken care of. On the phone twenty minutes. Got a statement today for same bill and was on the phone for ten minutes and was told I need to go to local store to handle. I have already wasted 30 minutes of my time trying to straighten out their problem. I am going to store, which for me is another 30 minutes minimum. Seems like they could hire people that would know how to deal with problems instead of people that do not care. I would not recommend dealing with NAPA.

If you happen to need plastic fenderwell or trim retainers, you will find here a selection that is…read moreutterly disorganized. Each retainer part number has a stock tag to indicate location of each stock number. Each stock item has a six or seven digit number. The stock tags are located completely out of order in a random arrangement. Not Toyota with Toyota or GM with GM. Not in numerical order by stock number. Many boxes are placed in front of the wrong stock tag, sometimes hiding the correct stock for that tag. So if you need two boxes of the same clips or to put the wrong one back in place, you have to search. Twice I have asked counter staff to inform the manager. Twice I have been told that it is the customers fault. NO IT IS NOT! Arrange the stock tags in numerical order! Then correct location will be obvious!

This store sold me the wrong battery last August for my Kia Sorrento even though I have my car…read moreprofile in their system. What that ended up costing me is a battery charger over the winter because I thought perhaps I killed the battery by leaving a light on and a week ago several hundred dollars by taking it to my dealership because my sunroof wouldn't close properly just to have them let me know that it's the wrong battery and that I would have to come back to get the sunroof reset to have it working properly after getting the right battery installed. The time I wasted over this ridiculous issue was even more expensive. Good luck getting any customer service from the district manager about the issue. It doesn't really matter if they post their phone number on the front door of their stores for any issues.

Came in today to get my battery checked. I was greeted by Miguel who checked my battery for me and…read moretold me that my battery was good but just needed to be cleaned as the built up corrosion could be affecting the signal. He walked me back inside to show me what to get to clean the battery myself instead of bringing it to the dealership. The manager Tim then stepped in and recommended I get a kit instead of buying the brush and solution separately. Tim kindly offered to clean the corrosion for me in the 87 degrees hot Atlanta sun. After Tim cleaned the corrosion my car started up with no issue. I explained to Tim the noise my car was making earlier when I tried to start it and he took the time to run a quick diagnostic test to see if anything else was going on. Three codes came up & he explained what each code meant and wrote everything down. I was very impressed with the staff's helpfulness, especially Tim going the extra mile. This is what we call standard of excellence. My husband had a prior great experience at this location as well so he felt very comfortable with having me go alone and he was not surprised when I came home to share the wonderful experience I had.

Hi I came to this store today and had the pleasure of Sofia…read morehelping me out and she did a fantastic work for me on my car. I am satisfied and do appreciate her help. Thanks to this store also. By the way wish you'll a happy and blessed New Year 2026. God bless Joee

John was amazing! He helped me two days before in the phone and when I came two days later he…read moreremembered my car and what I needed. Galicia and enny assisted him and called two other stores to get me what I needed.. they greater me when I came in with a smile, (rare for auto stores). The store was clean and I will be coming back to get more things for my car.. thank you guys.

Great group of guys here. Tested my check engine light for trouble codes. Saved me an Arm and a Leg…read morefrom the Stealership. I bought an Optimum Batterie and they help me install it on the spot.

Beware - my card was charged higher than what the invoice showed (what the invoice showed was a bit…read morehigher than what was verbally quoted is another matter altogether). Realized this when I saw the charge on the card. Called to inquire why there is a difference. Was told that they charge 3% for processing any card payment, though it is not reflected on the invoice and neither did they say anything about it when taking the card. When I mentioned that I would have appreciated having been told about it at the time of payment as it would have allowed me to consider other forms of payment, the fee was refunded but the response that followed is what I can only categorize as rude and unpleasant. Not recommended.

I wish I saw all their negative reviews prior to going to them. When they replaced my BMW high…read morepressure fuel pump (HPFP), I told them I wanted to ensure that a high quality part was used due to high failure of after market HPFPs. They assured me that it would be an OEM part. The HPFP failed two and half years later and when the part was removed it was far from OEM, it was a cheap Vemo HPFP. I see this no different than stealing by promising and charging for OEM but using cheaper parts. I guess they assumed I would get rid of the car prior to finding out.