I've been going to this location for years and 5 stars for the service and positive attitudes when…read moreshopping in store. My review is for a recent repeat delivery of dry dog food I give one star. I've had repeat delivery for a long time, over a year at least, and never ever had an issue. The instructions on the order are clearly stated to "leave at the front door" and that's what they've done. Yesterday, I received a phone call while on the other line. It was Doordash driver Marissa regarding my delivery. She said she was on her way but needed specific instructions where to leave my items and to please call her back. She did not leave a number and the Doordash number I tried to return immediately did not accept calls. Her message said she would be there around 12:29 pm so I started watching for her around 12:26 pm. I saw a car pull up in front of the neighbors house at that time and waited to see if anyone got out and I would greet them. The car stayed parked there until 12:35 pm and then just did a u-turn and pulled away and then immediately received a message my order was undeliverable and being returned to the store. She was literally here, and did not attempt to even knock on my door or call again before leaving. I understand this is a Doordash issue, but I did not order Doordash to deliver my dog food, Petco did. I called Petco as soon as I got the message it was being returned and a nice young man answered. He said it's delivered by Doordash and if I had issues I had to call them myself. Not cool. They arranged the delivery, they should fix the issue. I did call Doordash and as expected, they were confused because they were looking at my personal account, not from Petco. After a long while, they finally tracked the delivery from Petco and then said it had to have a signature because it was alcohol. No, it's dog food. Next response was it needed a signature due to price. Back and forth. Forty minutes later Doordash wants to reschedule but I have to be home to sign. I was late to an appointment and that didn't work. Ridiculous I had to spend 40 min on the phone with Doordash and Petco doesn't follow through to correct and issue themselves. Problem solved - canceled Repeat Delivery and using Amazon that will leave the items at my door. Done with Petco. If a company won't solve their own issues when something goes wrong, I will shop elsewhere.

We went to buy a food for my daughter 'dogs so she sent me a picture of the bag so when we arrived…read moreto the store we asked a guy by the entrance and he was so rude telling us that the bags were in the back or we can go to Walmart . We found the bag so when we went to pay I gave the phone number of my daughter and he asked for her e-mail when usually you guys never ask before I had to call her a couple times because she was driving This was happened last Sunday April 19 around 7:10 pm Please just put people whit really good service Thank you

So I was down to my last poo bag for my dog Lola and wrote myself a note to stop at Pet Food…read moreExpress to pick up a supply of bags. I usually shop at the store in Pleasanton but decided to stop by the Livermore store on the way home from work. Wow! What a pleasant surprise. This store is really nice. Very clean and organized. Great products. The self service dog wash area is really nice too. Staff was much friendlier than I experience at the Pleasanton store.

One of the Managers at the Livermore Store, Phil by name, ended up being VERY helpful to me in…read morefinding a transaction solution that worked both for me, the customer, and 'The Company'. I gotta say too that the policy restrictions on quantity volume purchases as are currently in-place and that were described to me are NOT customer-centric. If the amount if product is unavailable for that day's in-Store purchase in the requested pack size, the damn POLICY should include the Store Managers having the decision flexibility to be creative on how to still honor a "fourth bag free" if they do not have the four bags in stock. And this is not a one-off either... it happens probably 25% of the times that I go in and it gets frustrating indeed. The root problem is they keep precious little floor-stock inventory "on the floor" AND they are completely inflexible in finding a creative solution there in-store. This is a problem of their own making, clearly promulgated by Corporate Bean Counters ensconced in "just in-time" product delivery resulting in minimal inventory at store-level. So, this situation happened again yesterday where they only had one bag and I wanted to "buy three and get the fourth one free". Phil started out telling all the "corporate reasons" why he was unable to help me, that it is corporate policy dontcha know..? After some lively negotiating and conversation, Phil took it upon himself to find a way to make it work. And whilst it did require me to return to the store today, I am very pleased that Phil very kindly went to the Pleasanton store and brought the additional three bags so I could get this " fourth bag free". Thank you VERY MUCH, Phil! While I KNOW your Corporate policies suck, YOU yourself came up with a way to help me even though it also meant you had to make an extra stop on your way in to work today to help me get my "fourth bag free". Please accept my gratitude, Phil! And also PLEASE change these un-customer-centric policies. As a retail outlet, it seems to me your Corporate Overlords SHOULD BE making sure that business is done both for profit but also for the CONVENIENCE of your customer base. Hearing "It is our policy that...." and then being told how I cannot be assisted is VERY off-putting. Thank you again, Phil. You came through for me and I am super-appreciative, young man! Stephen Kline Livermore, Ca

Amazing place for kids and the guy was so helpful about everything ! ... and lots of fishes and…read morereptiles

I really enjoy supporting this local shop, though sometimes we do have to wait a bit for help. Glad…read morethat they're staying busy, though!

We just had to share some love for this amazing local aquarium shop!…read more We've gotten some of our favorite fish here--including our green phantom pleco, fire eel, Congo spotted puffer, and angels--and every visit has been such a great experience. The store is always beautiful, clean, and full of unique and hard-to-find fish. You can really tell how much care and passion goes into everything they do. The staff is incredibly friendly, knowledgeable, and always willing to answer our (many!) questions and help guide us in the right direction. It makes such a difference, especially when you're new into the hobby! Lastly, as a mom, I have to add one of my favorite touches: every time we come in, they give my son fish stickers, and he looks forward to it just as much as seeing the fish. It's those little things that make this place extra special. Highly recommend stopping by if you're into aquariums--you won't be disappointed

This place is a revelation. NB: I am a freshwater aquarist so I can't speak to the salt water…read moreportion. The selection is incredible. The store is gorgeous, if I lived closer I'd probably go just to enjoy the set ups. The staff was friendly and knowledgeable, and most importantly, really care about the fish. The fact that, despite several profound temptations, I walked out with only decor and not fish is a testament to their integrity. Long story short, what I wanted to get would eat my shrimp and they made sure I understood that. Could have easily sold me those fish.

Always the best customer service at this place . I wish all companies had this mind set -read more

The 2025 ABGA Sanctioned Boer Goat Show at the Alameda County Fair wants to give a big shout out &…read morethank you to Livermore Feed & Farm Supply located at 3170 Fourth Street in Livermore for their donation for the "high point" winner, Kyndal Lopes. Joe, the manager of Livermore Feed, & his employees put together a bucket full of grooming supplies was over-the-top! Livermore Feed & their employees are the 'BEST'! They are always willing to lend a helping hand, give words of encouragement, & sound advise to the livestock community and the youth involved with 4H/FFA projects. You won't find a better stocked feed store around. They support the community, stop by & support them.

This is secret location of where they make TruVu acrylic aquariums. I was expecting a storefront,…read morebut there wasn't. I did however talk to the nice admin assistant at the front desk, and she helped me out with the various equipment they sell on their website. You can order online and schedule a pick up. From their website, here are some of the products they carry: aquarium stands aquarium filtration aquarium lighting aquarium cleaning and maintenace supplies exterior acrylic cleaners acrylic safe algae scrub pads acrylic scratch removal kit calcium reactors protein skimmers aquarium co2 products ro/rodi systems aquarium plumbing temperature control aquarium pumps

It was nice to be able to communicate with Sean what we needed for our sweet boy. It was his first…read moretime here and our boy left a happy dog. We will definitely be back. So grateful to find someone local.

They've always done a good job on Marley. Unfortunately he's always been afraid to go in there. I'm…read morenot sure why but the last time I brought him, we pulled up to the business out front and he was shaking. His whole body was shaking. He had no intention of going in that Groomer and I'm not sure why he always has Been a little reluctant, but you have to listen to your pet and he's been my best friend for 12 years. I listen to him very carefully and he said no dad I won't go in there.? so I just bought some whisper, grooming, shears, scissors, oatmeal shampoo, and will be recruiting a couple of helpers and doing the best I can for my buddy !!!! He'll be fine. He probably won't look as good as when he came out of that Groomer but he won't suffer any trauma either.

My kids were begging me for a reptile so we had visited a few places before we stepped into…read moreReptilemania. We actually ended up getting a gargoyle gecko and I got everything I needed including a fancy custom made background for the enclosure. I highly recommend Reptilemania and geckos if your kids are interested in reptiles! The people that work there are very friendly and were understanding of my younger special needs kiddo. I truly appreciate Reptilemania and will be back!

Went into their store and couldn't even make a lap. The store smells horribly of ammonia, I had to…read morecover my nose with my hair and walk out. Unbelievable

Friendly and affordable. Right off the freeway. We came for horse stall mats. Owner helped us roll…read moreand load the mats (since they didn't lay flat in the SUV). Everything was organized and we were in and out in 30 minutes. Thank you!

Shaun is the definition of a great small business owner! This is the second time I've come to him…read moreto purchase panels for my horses and I wouldn't go anywhere else. It's nice to see people still building and using American materials! Be sure to stop by and support this amazing shop.

HardyPaw has been a lifesaver! I was thrilled to find that they carry Visbiome for my pup. Beyond…read morethe great selection, their customer service team is incredibly helpful and made the whole process easy. It's great to find a pet supply shop that is both reliable and friendly!"

Such a great experwince with this store! Very knowledgeable about all of the products I needed help…read morewith and very patient with me. Very excited to be a regular customer with them!