If I could rate this company a 0, I would…read more The organization I work for scheduled Ponies & Petting Zoo of Miami for three separate summer events, and unfortunately, the overall experience was consistently disappointing across all dates. It is important to note that we have worked with this company for years without prior concerns; however, the issues experienced this year reflected a clear decline in service and reliability. The organization paid over $1,400 in total, including deposits and event payments, for the services provided. Each event day came with its own set of challenges. The staff member assigned to our activities demonstrated poor customer service, with interactions that were often unprofessional and, at times, dismissive. Instead of working collaboratively to support the success of the events, there were repeated moments of resistance and lack of flexibility, which directly impacted the flow of programming for participants. The final event was scheduled from 9:00 AM to 11:00 AM. There was a misalignment on the organization's end regarding payment for this event. The individual responsible for payment was already en route and arrived at approximately 10:30 AM with the funds; however, the event could not begin until payment was received. During this delay, there was a moment when the vendor began packing up the animals in front of the children, which created confusion and disappointment during the scheduled program time. The organization attempted to propose solutions to maintain the flow of the event; however, both the on-site staff member and management maintained that payment must be received before continuing. While company policy is understood, it is also important to note that the organization had already completed two prior payments for two separate events the week before. Despite the delayed start and shortened experience, full payment was still accepted for the final event, which still concluded at 11:00 AM as originally scheduled. Unfortunately, concerns were not isolated to on-site staff. When issues were escalated, management did not respond in a timely or solution-oriented manner. Concerns were either minimized or not addressed effectively, making it difficult to resolve problems in real time. Both personally and professionally, I take pride in maintaining high standards of customer service in all aspects of my work. Based on the overall experience, I would not recommend this company from either a professional or personal standpoint due to how service and business operations were handled throughout these events. In preparation for future programming, I have since connected with other petting zoo vendors who have been professional, flexible, and understanding, which further highlighted the contrast in service quality. While we valued the years of partnership with this company, as of today, that relationship has come to an end. For an organization serving youth and coordinating structured programming, reliability, professionalism, and clear communication are essential. While the animals and concept remain engaging for children, the operational execution and customer service did not meet the standards expected for professional event partnerships. Overall, due to repeated issues across multiple events, I would not recommend this vendor for future programming.

They treat their animals terribly!!!! Do not support. I was so disturbed by the small cages they…read morewere using and how careless the attendees were when transporting them. You could tell the animals were so stressed out. Terrible.

Great place for kids events! Friendly workers. Beautiful set up for the party! We had fun!read more

These people were great until my whole family and my daughter's class got incredibly sick with the…read moreflu and requested rescheduling the party (truly force majeure, which by the way is nowhere in their contract). You can't have a party with nobody attending. Real life happens for which Kubo wants to take zero responsibility. At first we were flat out rejected for a reschedule, then we were offered a date that didn't work and were told we can't take a premium weekend date as they're losing money. In the end we had to cancel the event with ZERO refund (we requested even a small refund). Nothing was done! Beware of the trap of this place! Never again.

Luis was so great to rent from! Very friendly service and great communication…read more Best prices in the area, had all the equipment and linens we needed. Being able to have the rentals picked up the next day helped alleviate a ton of stress. Would definitely rent from here again!

I've been using Fiesta for all my party needs for years. Whenever I have anything going on I call…read moreMr. Luis and he takes care of me...birthdays, graduations, getties at the crib, whatever! Great quality tables, chairs and tents at awesome prices. The Fiesta team is super professional and always gets the job done right. You can't go wrong hitting Luis up!

Extremely disappointed with Character IO. I hired them for my granddaughter's birthday at 2:00 PM…read morefor one hour, and they did not show up at the party at all. I was never contacted and had to call at 2:30 PM to find out what was going on. At 2:45 PM, after missing the party, they offered a free home visit, but it was without my granddaughter's friends and family and not the same experience. (They later denied offering me the free performance. ) They finally arrived at 4:30 PM and stayed only 20 minutes. I paid a $120 deposit via Zelle and an additional $50 tip/travel directly to the performer. Despite not fulfilling the contract, they are refusing to refund the deposit. Be aware of poor communication and false promises. I do not recommend this company.

character was a no show to our birthday party. no one contacted us and when we called they claimed…read morehe was in a car accident? no one could call us or send a replacement? also wouldn't refund our deposit.

Please do not support this company. After admin mis-managed company finances for months without…read morecommunicating with their employees about the financial situation, they laid off 75% of the staff with zero notice and zero severance. This was in between Thanksgiving and Christmas, and my wife is third-trimester pregnant. So we are now losing her insurance coverage and paycheck at the worst possible time. How heartless can you be? I have never seen this level of ineptitude in a small business that is supposed to support people and communities. Unbelievable

I used kidokinetics for my sons 3rd birthday and I was thrilled! Not only did the kids have a blast…read more, all the coaches were extremely professional. They kept all 20 children who were about 3 years old engaged and entertained for 2 hours! When I had to switch the venue of the party due to rain, they were extremely flexible in accommodating me. Highly recommend this company!!!

We used fun time for an event of 70 people this weekend and Judy was kind, patient and…read moreprofessional! The order was even placed last minute and she accommodated all our needs from drop off to pick up! Her prices are the best in browsed and Miami and the overall experience was excellent! I would highly recommend fun time to any one who needs party equipment!

Great company to do business with. They were prompt, fair priced, and reliable. Will definitely do…read morebusiness with them again.

Thanks so much to the staff at Jump Off Events for making the planning process of my event such a…read morebreeze. They offered a wonderful package which included a bounce house, popcorn machine, kids' tables + chairs, and a bartender. The staff was very professional, polite, and worked well with my budget.

Wow!! We just went to a party here and it was amazing! The staff was so kind and interactive with…read morethe children, the parking was a dream and the space itself is so cool!!! It's artsy- like Grove chic. Long artists table on bottom floor (+ restroom) and upstairs another event area/ parent waiting area/ jewelry making area. The table and chairs are eclectic and effortlessly cool. Honestly this worked so well for a child bday but I can see the potential for so many other events!!! This place is a gem and should absolutely be on your rotation of event venues!!!!!

This place is absolutely adorable! Saw their post on instagram for their "makers market" and…read moredecided to go. Being one of the first 25 people to show up I received a small goodie bag with a handcrafted elephant stamp, wasabi tape, a marble feather. I love going to miami flea but this place was even better. When you walked in they had free little snacks and drinks. The prices were extremely reasonable and I didn't have problems with parking. I bought a bunch of stuff from jewelry to soaps. I purchased things that I knew would be great come Christmas time. They were promoting their craft club classes and I knew this is something I would love to do so I signed up to do it with my mother. Craft club was by far the most innovative and unique thing to do in miami. Again when you walked in there was a beautiful arranged table with food and drinks to nibble on. The class was small and intimate. Perfect for Luly could go around and help if needed. Everything was individually ready with all the materials cut to size. She took me out of my comfort zone and made you feel like a pro. The class was two hours and I left with the most gorgeous succulent garden and the best mother daughter date I could have hoped for. I can not recommended creative cove enough. From the makers market to craft club you will always be leaving with creative and unique pieces. Not to mention they have a beading workshop upstairs. Still need to check out that class but I know it will be amazing after the two great experiences I had here.