Excellent customer service, very friendly and knowledgeable staff…read more The thing that stands out the most me was how the manager specifically took the time to explain to me what exactly needed to be done on my car, specifically why it needed to be done, as well as how they were going to go about doing it. EXCELLENT service and great manager! I would DEFINITELY recommend them to anyone in need of basically any car service. :)

The guys are crazy. All the lights everything works. He still didnt approved the inspection. Crazy…read morenever recommend. And he is trying to bring how much he is gonna change the light for you. Scammer

My Alternator on my 4Runner seized near Delaplane so had it towed to Haymarket location. Needed…read morealternator replacement and new serpentine belt. Price seemed fair, quality of repair was excellent.

Make sure you know if you will need an emissions inspection. They are aware the missions require…read morethat year based on your inspection as it says if emissions is needed when they pull you up on the DMV website. However, they don't offer it or tell you it is needed. You will be in for a surprise when it comes time to renew your tags. The manager did comp my emissions inspection. Made it a little bit better but still very frustrating to have not been told.

I am so grateful to have been recommended to Steve at Mastercraft Auto Body in Manassas by two…read moretrusted friends. Someone dented my 1 year old car and did not pay for it, so I had to pay for it myself. Steve was beyond wonderful, helpful and gave me a quote BUT he told me because the paint was not damaged, he believed my car could be repaired by a paintless dent removal process by a different company (who he gave me the contact info for). His honesty and helpfulness go way above and beyond. I hope I never need auto body repair but if I do, I will go right to Steve at Mastercraft.

This place with aces! Somebody dinged my door in the parking lot and I took my car here the next…read moreday. Jake helped buff it out within 10 minutes and had me back on the road with my door panel looking brand new. These guys were quick and professional. A+ !! Thank you!

These guys have the most important thing when it comes to your auto care....integrity! They tell…read moreyou straight up what you NEED and offer options. They won't service your car just to make a buck. They care for you as a customer. I can't say enough how strongly I recommend this small but mighty shop.

I've been coming here for years. Gotten to know the owner who is trustworthy and straightforward…read more I've brought him assessments and quotes from dealers and he tells me directly what's needed, what can wait, and what is not needed. They use solid high quality parts. And prices are definitely cheaper than dealership by orders of magnitude. Will be coming back regularly!

When I bought an old used 2011 Tundra, I asked them for basic maintenance and alignment. I also…read moreasked them what they think of the truck and what they recommend. Very honest, kept it simple, and didn't try to upsell. Bought another used Tundra that had some issues. Brought it to them and they figured out all my issues like new alternator, wheel bearing with all the fixings, and fixed the air vents not changing with the controls. They also gave me things to look out for when I asked what they think of the truck or if it's junk. They gave me price quotes for things I want to do in the future when I asked too. They may be a little pricey but they like using OEM parts for things that affect the engine or performance plus they warranty their work and are honest about it all. I like the invoice they send with pictures of things that concern them with their recommendations. And to the mechanic that worked on my truck. Sorry I didn't realize it was soo muddy underneath. You are awesome!

I took my vehicle to Gainesville Garage for a radiator and thermostat replacement, as well as an…read moreoil change. The day after picking it up, I found a puddle of oil in my driveway and active drips on every single oil pan bolt. I took it to a different garage, which performed a thorough degreasing and engine oil UV dye test. They found absolutely NO oil leaks (this is important later)--proving Gainesville Garage had simply spilled oil everywhere during the service. During that same visit, the second shop topped off my coolant, noting it might just be a lingering air pocket ("burp") from the radiator and thermostat job, but told me to keep an eye on it. Over the next two weeks, I had to refill my coolant reservoir 3 more times. After discussing with the second shop, they suggested I take it back to see if Gainesville garage would honor their work since this was likely still under warranty. They recommended I request a pressure test and/or a block test. I made an appointment to bring the vehicle back to Gainesville Garage on a Friday morning, specifically requesting a simple, non-invasive cooling system pressure test or block test. At drop-off, the manager, Ed, immediately became defensive and stated in an accusatory way that I had taken my vehicle somewhere else since my last visit. Despite his hostile attitude, I left it there when promised they would get it taken care of. By late Friday afternoon, I had heard nothing. I called to check in, and they claimed they had to "drive it for a while" to recreate the issue. When I asked why the requested pressure test hadn't been done, they claimed they were "planning to do that next" but would now need to hold my vehicle over the entire weekend. I left my vehicle all weekend, and Monday came. They were completely radio silent until nearly the close of business Monday evening. When they finally called, it wasn't with pressure test results, it was to tell me they had taken the intake manifold apart and that I was leaking both oil and coolant into the engine valley (remember the other shop did a UV dye test and found no leaks). Along with this was a $3,000 repair pitch stating I needed a brand-new oil cooler assembly, valve cover gaskets, a PCV valve, and spark plugs. I immediately stopped him. I stated that I never authorized my engine's intake manifold to be torn apart. I reiterated that this was explicitly supposed to be a standard pressure test or block test so I could get an estimate if it wasn't related to the previous work, and that they had now held my vehicle for four days with nearly zero communication and no loaner vehicle. I told him flat out that I did not have $3,000 and instructed him to put my vehicle back together. When I asked what they thought I owed for this unauthorized work, they replied: "Nothing." On Monday morning I was notified my vehicle had been put back together and was ready for pickup. I knew they slapped it back together since I refused the repairs so I called and Ed answered. I asked him if the truck was good to go and he said yes. I asked if they had reused the old gaskets or put on new ones and he tried to say they hadn't taken the manifold off. I said "Oh, really?" (I had the estimate with pictures of it off. those are attached to this review for you to see too.) Ed played coy and said he would go check. When he came back he said "No sir, we didn't" I asked him to clarify as his answer was unclear as to whether they had used new or old gaskets. Ed said they did not use new parts because I refused all work. I told him I had not authorized any of the work they chose to do. He said "Come on man, we were trying to help you out!". I said by forcing me into work I can't afford to do right now. I then said "You and I both know you aren't supposed to use the old gaskets". The moment I called Ed out on this, he completely snapped. Ed started yelling at me over the phone, told me he was "done with me," (No Ed, you aren't) and screamed at me to come get my truck. They blatantly violated the Virginia Automobile Repair Facilities Act [59.1-207.3]. Reusing those gaskets isn't just severe mechanical negligence that would almost certainly introduce vacuum leaks if I had driven it. It is actively sabotaging the vehicle because I refused the unauthorized work. I refused to drive it and instead had flatbed tow it directly to a trusted shop to have the issue addressed. Which it was, for substantially less money. Gainesville Garage stalls you, holds your vehicle hostage, performs unauthorized work, breaks the law and uses predatory practices to scare people into authorizing repairs. Ed is by far the most unprofessional mechanic/shop manager I have ever had the displeasure of dealing with and when they have your vehicle held hostage, there isn't much you can do. But now, I have my vehicle back...and there is quite a lot I can do.

I'm in Gainesville but I travel all the way to Manassas because I trust these guys work on my cars…read more I have taken my fj cruiser to replace lower upper control arm, as well as cv axles and suspensions and they did a top notch job.

Mr. Wang has taken care of me several times. From oil changes, inspections, Alternator, and…read morereplacing the hub on my CTS. They always do a great job and are very fair. The shop isn't somewhere you would want to sit and wait for a long period, I recommend just dropping off and picking it up when your repair is done. Just a simple, honest shop.

Moved to a Virginia and started going here. These guys are fast. They do an amazing job. They go…read moreand extra mile for ya. Really really satisfied. Sorry I had to leave. The staff here so amazing I always bought pizza for everyone out of my own pocket. Sorry to have had to move!

"I recently had an issue with the lights on the back of my 2018 Ford F-150 and brought it in for…read morerepair. Initially, I received excellent service from Julian, a serviceman who assisted me at the front desk. He provided a lot of helpful information about my warranty and offered various services related to the lights. While waiting for the repairs, Julian kept me informed about the expected duration and when the parts would arrive. I appreciated his communication. However, things took a turn when Julian had to consult with his service manager, Tamara, regarding the battery and whether it would be covered by the warranty. It was at this point that problems arose. Tamara suddenly claimed that none of the work on the lights would be covered due to pre-existing superficial damage to one of the taillights, which I had not mentioned when dropping off the vehicle. It's important to note that the issue I brought in the vehicle for concerned all four lights malfunctioning, not just the damaged taillight. Throughout the process, Tamara displayed rudeness and a lack of professionalism, refusing to assist me in any way and making the situation needlessly difficult. To make matters worse, Tamara decided to reissue a report that had already been sent to me, now including a charge for a diagnostic fee for the lights. The existence of the small damage was already known when I dropped off the vehicle, and no mention was made of a diagnostic fee until Tamara became involved. When I arrived at the office, I was surprised to find a new bill that included this charge, even though Julian had previously sent me the same bill without it. Julian seemed almost embarrassed to hand me the updated bill, knowing that Tamara had added the charge. Throughout the entire process, Julian tried his best to maintain professionalism and rectified the situation by removing the obviously unfounded diagnostic charge. Moreover, when I entered the office, Julian was kind and provided me with good service, acting as if there were no issues. However, Tamara positioned herself aggressively close to me, making me feel confronted, and repeatedly asked if I was satisfied with her service, despite our previous conflicts and my expressed dissatisfaction. It appeared to be an intentional attempt to provoke a reaction. Overall, the experience with Julian was positive, but Tamara's behavior was unprofessional, aggressive, and tarnished the reputation of your company. I was under the impression that inspections were covered by my warranty based on previous visits, but Tamara insisted otherwise unless I could provide specific warranty clauses. In the end, it all felt very unprofessional and was an embarrassment to your company's name."

Have you ever asked anyone: 'can you recommend an honest mechanic'?…read moreAs consumers who work hard for our pay, we have a fear of having a 'bad' mechanic experience and spending lots of $'s. I think most all of us can tell a bad 'mechanic story.' Few of us can tell a 'good mechanic' story but this is one. I recommend you talk to Billy on the phone, he will give you the straight scoop. The issue was a 2004 Mazda 6 that had a 'check engine light' on. The car is tagged in NC and the registration expires the end of May. In Carolina you can't get your registration renewed unless your vehicle can pass a State inspection. After talking to Billy on the phone he said bring it in let's take a look; It was almost 5p on Friday when I got there. I think most people are ready to roll @ 5p on a Friday. He has straight up and professional. He said we will run a diagnostics on it and if we can fix it we will but we'll call you if it's going to cost you money. We spoke on Monday morning. He said we ran the diagnostics and we can't find an issue and there is no bad code history. What's the charge I asked? No charge he said, all we did is run the codes and nothing is wrong with it so you can come pick it up and theres no charge. Now we are holding our fingers that the check engine light doesn't come on before we get it to NC for a State Inspection so we can THEN get the registration renewed before the end of the month. So that's the rest of the story. I would not hesitate to recommend these guys.

Called today May 30th around 415 for a last minute inspection that my adult son waited until last…read moreminute and thank god they said sure come on over. I told him that inspection station would be busy and waiting until the end of the month was a bad idea so I am beyond thankful for fries garage. I will definitely be back with my car to get an estimates on a few repairs my car needs.