I stopped by this GNC to help with my fitness journey in building more muscle. They were very knowledgeable especially Javad with what products to take, how to take it, and what expectations. I've gained a significant amount of muscle and will continue coming to this store and buy my products. Thanks guys! read more

This is by far my favorite GNC! they are always helpful! The spend time with the clients and make sure the get everything they need. All of them are very knowledgeable about the product as well! Makes it easy to know what I need! JD is amazing ask for him!! read more

JD was AMAZING and super helpful. In this day of Covid, its rare to find such fantastic customer service. JD even texted me to let me know my vitamins came in. He made the transaction as easy as going online. Doing business with JD and GNC, I may never go online again and just travel up the street to my local GNC. Easy peasy!! Thanks JD!! I'll definitely see you again! read more

Loving my Protein Powder! recommended by JD who is incredibly knowledgable and patient. Treats all his customers with kindness. See you in about 60 days! read more

Clay & JD are very helpful and knowledgeable with the products in store. They have a great selection of supplements/workout things that i use and carry great products read more

I've been to this location twice. Both times, the man who was working the register followed my girlfriend around the store and even said something inappropriate about her appearance. "Wow you are looking good. Going hard, huh?" Something to that degree. We both left feeling disgusted. BEWARE read more

I generally don't ask people in health stores questions because I've never really got any help from someone working part time at a mall shop. I went to this store specifically because a guy I work with told me about the man who works there and how helpful he was. I can now attest that Patrick, the store owner, was very helpful, extremely knowledgeable and super friendly. I had lots of questions, as did others that came in, and he answered each one genuinely and extensively. I got what I needed and I'll be coming to see him again. Thank you Patrick! read more

I went in to get some Quest peanut butter cups and some creatine. Thats it! I was greeted by JD! Who not only had a great personality but, was very knowledgeable about the creatine I was purchasing and other options to get the results I'm looking to obtain better results and to get stronger. In addition, he sold me on the Goli apple cider vinegar gummies and I also got a great deal on my purchase. This type of service is what I look for when I go into a place to shop and spend my money. Thanks JD! Appreciate you! I'll be back! read more

Great staff that are super knowledgeable and helpful! Location is super convenient, will definitely be back!

This place is awesome! Patrick is so kind and friendly, he made me feel very welcome with my pup. Came to purchase some essential oils and some stress relieving chews for my anxious dog (which actually work btw!). I highly recommend this place for any nutritional supplement needs. The essential oils are wonderful, I know that they're of top quality without them being insanely expensive and can just buy them separately unlike having to buy a whole set of them online. Thank you for your service Patrick, will be back soon! read more

I wish I could give this location negative stars. It has the most unprofessional and uncomfortable store manager. This man tells me the same pick up lines every single time i'm there and then tries to force me to give him my number over and over again even after i'm saying no and that I have a boyfriend and am not interested. I always feel extreme discomfort here and I have found out he does this to LOTS of girls my age because my friends have told me the same things. I just turned a legal adult how fkn uncomfortable is it that a 40yr old man is shoving his phone is my hands begging for my number and asking to hang out when all I want to some fkn protein powder. Additionally, practically every time I go in asking for one thing, I am ALWAYS suggested (by the same bs manager) some random brand I have never heard of and do not want to try, again this man tries to force me to try it persistently saying you'll like it just try it try it. read more

GNCs have a reputation for being sad, weird and a little unsatisfying. This one doesn't disappoint,. The manager seems a bit weird, the selection (of protein bars) has shrunk, and there's just a depressing "we probably should have gone into another business" feeling to this store. But am I glad that there's a place nearby to grab a protein shake when I need one? Yes. Do I think that they are doing the best that they can? Yes. GNC studio city- go and you'll know what I'm talking about. read more

Patrick is awesome. I went in here for some Co-Q 10, since my bff has been taking it forever, and I think I should follow her lead. I had looked online, and found one that I thought looked good, but figured I'd just go into the store and get it. Well, turns out that it might not be a vegetarian formula: it said no dairy, yeast, gluten, etc., and did not have gelatin, but was not labeled as vegetarian. There was only one bottle labeled vegetarian (this is the one I ended up purchasing). Now, the stuff I had seen online was cheaper on the website, but he said the price will ring up as whatever it says online, which he demonstrated to be true. He also said that in his experience, GNC will label stuff as vegetarian if it is indeed vegetarian, so it's possible that one or some of the ingredients could be from a non-veggie source. My conclusion from this is that he actually knows what he's talking about, and he's a nice guy to boot. He and I and my boyfriend had a rousing conversation about identity theft and how awful it is that so much personal information is just floating around there, waiting to be stolen. Go to this GNC and give Patrick your business. He's a good guy. read more

I felt the need to review this GNC because the service here was great. It's sad that it's unusual to have GREAT service when that should be the norm. I'm not talking about GNC service, I'm talking about general customer service anywhere. See my review of Best Buy: http://www.yelp.com/biz/best-buy-sherman-oaks#hrid:oJ7_--aWdVQ40O5uhmn7Ow What's happened to customer service? Anyway, me and Miss M. went here looking for some Co-Q 10 (her review is here). She noticed some Co-Q 10 on the GNC website that was priced differently than in the store. We asked, and of course they price matched (believe it or not Best Buy won't price match their own website!). The guy working here at the time was Patrick and he was SUPER friendly and knowledgeable...again, what's the problem with hiring people and teaching them about their products? Yeah I'm talking about Best Buy again...staffed with IDIOTS. If you have any questions about your vitamins or supplements, talk with Patrick. He knows his stuff! read more

If you are lucky enough to run across the store owner, Patrick, you will find a wealth of knowledge. He has turned me onto many herbal products that I originally knew nothing about. Unfortunately he isn't there as often as would be conducive to clients but... It's the price you pay I guess. Most of the staff is very knowledgeable about the products.. Although they could know a little more about the performance lines that are on the shelves. Other than that....top notch! read more

This GNC store went over and beyond in helping me with my items. Both sales personnel were very knowledgeable and catered to my specific needs (vegan). This is now my go to store. read more

Went in with some questions about my fitness routine, and my boy Rehan was very knowledgeable about all the products, answered my questions with no hesitation, and most importantly was kind and made me feel welcomed and at home. Definitely deserves an award of some sort if possible. Keep it up Rehan!! read more

Debora, the woman who manages this GNC, is such a lovely person. I'm not usually a vitamin store kind of gal. I had just walked in for some protein shakes that would hopefully taste better and have less sugar than Slim Fast. But Debora spent significant time helping me. I've just started a new job with a new hard schedule, and I'm really trying to drop 20 pounds. Debora is more than just a sales person! She gave me nutritional advice, exercise advice, and even just took the time to talk to me in a very therapeutic and calming manner. Her demeanor is what has sold me on this GNC. The store is well-stocked, The protein shakes are delicious and have only 2 g of sugar, and Debora even gave me a free bag of three sriracha long bean snacks as a new customer gift! Thanks to her, I have been motivated not only to diet but to go to the gym every day on my lunch hour. She also helped me select good quality vitamins. I signed up for their membership program and I'm already getting cashback offers and deals. Lovely store and lovely management! read more

Haven't received this level of amazing knowledge and customer service in a while special thanks to J.D.

The woman who works here is horrible. No customer service/people skills and absolutely no knowledge of the products. I came here Monday (on crutches and in a brace) and had trouble opening their heavy door. She just stood at the counter and THEN came over at the last minute to help after it was apparent I wasn't having any luck. (Note that the store was empty.) I told her I needed a whey protein powder supplement because I needed protein while healing from surgery and also wanted to lose weight because I gained while being forced to be sedentary. She handed me something soy. She didn't know anything about any of the products and couldn't answer basic questions. I ended up buying a giant $30 container of whey protein. But she didn't offer to open the door for me or help me carry it to my car. Well, turns out what she sold me is actually for bulking up. So this morning I came back to return it, and again she stood at the counter and saw me coming and didn't help with the door. I brought my return to the counter; she said she needed my Visa and driver's license. She processed it without even a 'hello' or 'how are you' or anything. Then she handed me my return receipt and again did not offer to help me with the door. (Note that the store was empty again.) I worked for years in retail and waiting tables and am always friendly to workers because I know how unpleasant the job can be sometimes. But it's quite another thing when you get cold non-service while stores are tanking in this horrible economy. I've said it before and I'll say it again: If you can't even fake warmth or liking people, don't work in a service industry. read more

Patrick is so nice and knowledgeable about the products. He is also very personable and welcoming. We had a good conversation about dogs because he noticed I was wearing my jacket from work that had our vet logo. I will for sure be back! read more

I love going to this GNC! So convenient and the customer service is great. They carry the brands I need.

The store owner Patrick, helped me answer ALL of my questions. He is impressively knowledgeable about all of his products and was able to explain to me why certain products would be more beneficial than others for not only my specific health goals, but my girlfriend as well. Thank you Patrick! read more

Outstanding customer service and they all really know their stuff! I went in one day thinking I knew what I wanted but they were able to recommend a product that better suited me. They were absolutely right! Just after a month, I feel stronger and more fit than I have in years!! Thank you read more

Wow.....I want to give this place negative stars. I haven't felt this uncomfortable and unpleasant perhaps in my entire life. The manager Patrick is like a tyrant. Came to this location because it's my local GNC, to return an online order. Such an eerie feeling/energy in here (a very "we should've gone into a different business"). The woman working here was very cold and unwelcoming. Patrick made several calls to I'm assuming GNC corporate (since they're a franchise) to ask them how to process the online return. He was acting like a hot tempered child - raising his voice over the phone in front of me and even hanging up when he didn't like the response he was receiving. He was so pissed because "he" was losing money by me making an online return in "his" store, so he was calling GNC corporate to demand that they reimburse him. Frugal isn't even the word here. Customer service experience was quite concerning. Needless to say, this was the longest 15-20 min of my life...... read more

I called and asked if they had a certain product, the associate immediately knew they did. When I came in later to pick up the product the staff was very knowledgeable and helpful. It is a smaller store but it's nice to go into a store where the associates are actually knowledgeable on their products and stock. read more

They always work with giving you the best deal and bang for your buck. They also know what they're talking about when it comes to different supplements. read more

I've been coming to this GNC for several years. Patrick is an absolute wealth of information on the effectiveness and purpose of different supplements. He offers so much value in sheer knowledge and informing the consumer based on their goals. Probably the best GNC you will ever visit based on that alone. read more

I came to buy a few quest bars. The flavor I wanted was down to the last box which was sealed. I asked Patrick to open the box so I could buy some of the bars. He said no. He said he didn't want to sell individual bars from the last box. I said "sir you are telling me you will turn down my money because you want to save the box? That is insane!" I told him he will no longer be getting any of my business. read more

Looking for my C4 prework count 30. They didn't have in stock. I said okay no problem. Checked the other prework see what they have. So I decided to go with muscle pharm. Just to try it out. I asked the clerk to see how much it is. They didn't have a price tag on it like others. She said 52.99, are you a member? I said yes... Then she said okay for you it will be 34.99. Sure why not! She rang me up to be 43.32. In my head right away I'm say this isn't right. Kinda ignore it. Because there was a line behind me. So I took off. Went out side. Checked the GNC website. It was 34.99 members price. Okay this chick doesn't know what's she's doing. Went back in and fixed it. Every time I visit GNC you guys are starting to go down hill. Need more knowledge people in the products. Not just a clerk and stay there all day looking pretty. read more

I feel so unwelcome when i walk into this particular GNC. i don't know if its because the owner is always there and he is just racist, but I always see him be really nice to white people, and black people that dress well, but if you are less than nice looking, or obviously not white, he followed me around the store. I had simple questions and he just seemed like he didn't want my business. I"m alaskan native and swedish. In fact, I'm also french and i am more european than i am native, but in LA, people think i look hispanic. I'm not. first off, its stupid to treat people differntly because of what they look like, second, its also stupid to assume everyone with sweats and a tan is hispanic? or broke? I tried being nice to the girl at the register, but she talked to me the same way. They were both dismisive and aggressive towards me. I don't feel welcome and I don't feel comfortable. read more

If I could rate this particular store location with a negative rating I would. The sales associate clearly had no idea what customer service was, how to interact with guests and most importantly treat them with respect. Perhaps, if GNC invested more in their locations & the service expectations - I would have had a better experience. Instead on a normal return of $21.74 with the original receipt, with original credit card and valid CDL - I was treated disrespectfully by the female cashier. When asked for her name, the cashier refused to give her name or the number for customer service. In fact, her response was to me that she was 'no longer answering any more of my questions'. With as many retail store locations that are going under, you would think that the service expectations were higher with GNC. Sadly, they are not here. My advice to everyone is to go to the vitamin shoppe just down the street where they were exceptionally busy at the time I walked in to make my purchase of the correct item I needed. This GNC had only one guest in the store at the time of my return - which was me. That alone speaks volumes. read more

This GNC is great. The owner is an acupuncturist iand s there in the evenings and . Needless to say, he has extensive knowledge about health and nutrition. He told me that the things I was buying at a previous GNC was not good for me and helped me select products that were right for me. They were cheaper and he lost money. There was nothing weird in this GNC. If you talk to the owner, he can help you select the right products even if he doesn't have them. I go there now every month and I spend less money. read more

thee worst customer service i've ever experienced. lupe was beyond rude. please call corporate when dealing with her.