I am a regular customer at GNC stores. Today, 6/9/2021, I visited a GNC store on (151 Disc Dr., Sparks, NV) around 12:40 PM. I went into the store to exchange an item that I had purchased from another GNC store (1565 E Lincoln Way, Sparks, NV) on 6/7/2021.
So, when I walked into the GNC store on 151 Disc Dr., at first no employee or customer was inside the store. As I was walking towards the cash counter, a employee by the name, Scott, walked out from the back room. I explained to him that I am not satisfied with the product that I purchased couple days ago and if I can exchange it for another flavor. At first, Scott stated that they don't have that particular product in the store. I stated that if that is the case, then can I please return it and get a refund. He said if I return it, then I will only get a percentage of what I had originally paid. I was confused, so I read the back of the receipt to him, where the GNC policy is written.
I pointed him towards the policy "If you are not satisfied, return your purchase to any GNC store with your sales receipt and a valid photo I.D. within 30 days from the date of purchase for a full refund or exchange." Scott, continued to disregard this policy and told me to go back to the 1565 E Lincoln Way store and return it there if I want my refund. Scott stated that once the item is open, it cannot be refunded. So I asked to speak to a manager, Scott stated that he is the manager. He started to get irritated and started to yell at me. I asked if I can speak to his regional manager who oversees the stores in the area. He stated "no I cannot and I can get the fuck out of the store".
I reminded him to talk to me nicely as I am a paying customer and I would like to resolve this issue. He picked up his phone and called 911 as he thought that would be the best option. I told him that I will wait for police to arrive and we can sort this out. He hung up the phone and started to yell at me and called me names.
He called me a faggot, bitch, motherfucker, all the names you can think of. And he chased me out of the store and I thought my personal safety was at risk and this individual may attack me. So as I started to walk out, he ran behind me, and said "get the fuck out of my store you fucking faggot". I had to leave the store for my safety and well being as I was being verbally assaulted by GNC employee. read more