I have been going to this GNC since it was on the Target side of Bellis Fair. I have spent a crazy amount of money at this store, and I encouraged a number of coworkers and friends to come here and shop because of the awesome staff that USED to work here. My coworkers and friends ALSO spent a lot of money at this store.
They had a loyalty program that has progressively got worse and worse over the years. The in store staff that used to work there always made sure their in-store customers were taken care of and could answer questions and make suggestions. For instance, if I brought in an email coupon from GNC, their computers often didn't accept the coupon code for whatever reason (I used to work at a GNC so i know how fickle the computer systems are). The old employees used to work it out so that I'd still get the sale price. These were legitimate GNC coupons, so there was no reasons the coupons should not have worked other than the faulty computer system they have.
Well I recently went in and the store clerk greeted me and asked if I was looking for anything particular. I told her I needed some multi-vitamins because I was out. She said, "Great! Just so you know our vita-packs are on sale for $30!" I asked which ones and she showed me. I told her I'd get some of them. She said she would go ring them up to see how much they were. She returned shorty and told me that they were no longer on sale!
I was dumbfounded! Why would you come up to me and tell me something was on sale when it wasn't? I asked her if she could still honor the sale price and she said no, that they were no longer on sale.
I also was out of BCAA's and saw their Beyond Raw BCAA's were marked as "BOGO 50% off". They didn't have my favorite flavor (Ice Tea) so i picked up a different flavor and was going to have the store ship me a bottle of the Ice Tea as my BOGO.
Unfortunately, when the clerk rang me up, she told me that that sale had also ended and that even though it was marked "BOGO", they would not honor the BOGO price.
Even grocery stores do that!!! I gave them the last $60 I will spend there, but now I am thinking of returning the merchandise because the service is THAT bad! Why shop in person at a store where they can't own up to their own mistakes? read more