Leaving a review to describe my experience as a patient with Gnathodontics and my opinion. Around Oct. 2022 Michelle Montoya created my crowns for teeth 8 & 9 (front upper teeth). Which her and I discussed at her office that they had black discoloration. I left gnathodontics without the crowns, as Michelle stated she would fix the discoloration then send them to my general dentist. Michele proceeded to send the same crowns, with discoloration still present in them. I trusted Michelle to have sent "fixed" crowns but failed to deliver in my opinion. When I checked my crowns in a different lighting I could see the black spots were still present and called Michelle again to which she wanted proof and responded "if you are not content with them, we will re do them." My general dentist sent the office pictures showing the discoloration. Michelle never mentioned I would be charged again and I don't understand why I did as this discoloration came from the lab. No documents were ever signed stating I would be charged again, nor did we ever speak about it over the phone or when I was physically present with her in office. I found out until I received a bill by mail. The first time I paid close to $700 for the crowns that were discolored and the second time they billed an additional $500 for the re-Dos. I attempted to speak with Michelle about this issue but did not get a call back. On another call I made, I was transferred to Scott. The conversation with Scott was unsuccessful as he was very unprofessional and yelled at me through the entire call. Zero accountability and did not want to listen to the events that took place stating "that's not true and that is not what I heard." I tried to speak to Michelle Montoya again but Scott took over the calls. Additionally, Scott brought up my personal matters into that call which was completely uncalled for and 100% none of Gnathodontics business; especially not Scott's. Scott proceeded to speak over me and rudely hung up the call as I was still talking. I am completely disappointed in the lack of respect and the way this matter was handled. Reaching out to anybody else was a waste of time. This brought me extreme distress and I would rather pay, what I think is an unfair amount, than to ever have to deal with them again. read more