My husband and I had an excellent experience with Teddy's Limo. We used them for transportation…read morefrom the Hartford area to a hotel in Boston; then for a return trip and they picked us up right at the dock where our cruise ship landed. Driving around in Boston can be very confusing and stressful with the traffic and the tunnels, etc. It was such a relaxing experience to get the car service instead. We didn't have to schlep our luggage across a parking lot or change trains to get there. It was door to door service and the drivers happily helped us with our luggage. Plus toward the end of our cruise, we weren't feeling anxious about having to do the drive home, we knew we were in good hands! Both drivers we had were great. Both were excellent drivers- they were professional and friendly. The cars were clean and comfortable; they had bottled water for us for the ride. Communications with the company was easy and always readily available. The drivers arrived early or on time. Overall a wonderful experience. I would highly recommend them for your next trip! I know we'll use them for ours

The driver arrived on time and was helpful with our bags. He set the temperature to comfortable…read morelevels and it was a comfortable drive. I tipped the driver and he was very nice. My 3 star rating is because I expected to be charge right away to my card on file. Instead I got a surprise charge of $285 nearly a month later, which I didn't account for. That was a surprise I didn't need, I booked the limo in June for July 16th, and was finally charged apparently on August 15th.

Best service every time! I have been a long time customer of Gardella's Elite Limousine and hands…read moredown they have the best customer service there is! I have used them for trips to the airport, limos for special occasions and their bus service for the last big party I held. The drivers are always on time, super professional, and the vehicles are impeccably clean and comfortable. You don't have to worry about one thing when you choose Gardella's. I would highly recommend them to anyone! Thank you guys for servicing all my needs to the full extent!

*I strongly advise staying away from this company. Based on my experience, any response is likely…read moreto be equally combative and unprofessional, with little to no accountability taken.* This is now my second negative experience with Elite in Norwalk, and both have been unacceptable. During our holiday party, the driver refused to transport employees to pre-approved locations--despite written confirmation at the time of booking, which I retained. The three stops were all within half a mile of each other, and the venue itself was only three miles away, making the refusal both illogical and unnecessary. The driver was abrasive with our employees, and dispatch was equally unpleasant. While I understand the driver was following instructions, his tone and handling of the situation were entirely within his control and were unprofessional. The only resolution offered was removal of the driver's tip, which failed to address the broader issue of how the situation was managed by the team as a whole. Despite this, I gave Elite another opportunity for a Yankees game outing--and unfortunately, it was another poor experience. The bus's air conditioning was not functioning on the way down in 80-degree weather, making the ride extremely uncomfortable. We arrived at the stadium hot, sweaty, and exhausted. When I followed up the next day, the manager, Chelsea, was dismissive and unwilling to take any responsibility for the malfunctioning A/C or radio, citing that the vehicle had passed inspection prior to dispatch. She also questioned why I didn't report the issue immediately when the bus arrived, which was frustrating and misplaced. We were communicating with Ricardo (our very pleasant driver) how hot it was and he said it wasn't working properly. (Note: the bus arrived @ 4pm and I emailed them at 5:30pm.) The bottom line though is that it's unclear what could have been done mid-trip to resolve a mechanical issue, and placing that burden on the customer is unreasonable. There appears to be a consistent lack of accountability across the organization. The only remedy offered in both instances was removing the driver's tip, which does not address the root problems. The fact that their only proposed resolution is to remove the driver's tip is telling of how they treat their employees. This was an opportunity to make things right, but instead reinforced my decision not to use Elite again--and to advise others to avoid them as well.

Excellent service and great price for the amount of time rented. Driver was really professional and…read moreI knew we were in good hands. I recommend

ABSOLUTELY NOT !! My grandmother hired them to drive 14 of us, with two babies, in a coach bus to…read moreour vacation. They sent a party bus, claiming their coach bus broke down; on, that's fine things happen, right? However, the party bus is not child safe, could not have babies in their car seats as was not able to hook up anywhere. And it all goes downhill from there.... 1. We had to take baby wipes to clean the inside as it was filthy!! Sticky, dirty, it was appalling. 2. The suspension on the bus needs to be checked. While holding onto the babies, we are being jumbled around the seats, often being bounced into the air. 3. The shades on the windows do not work, as they would not pull up and when we tried to they would get bunched up. 4. The wires for the lights in the ceiling were exposed, just waiting for someone to grab onto them. 5. We found opened bottled beverages all over the bus; water bottles and alcohol. Great for kids right... 6. We found broken glass inside the drink compartment and across the window sill. We cleaned it up to avoid anyone getting hurt. 7. When picking us up after vacation, the drive was an hour late. They claimed because of the storm the night prior, the driver was behind... ? Anytime we called for an eta we were given "12 minutes away," "6 minutes away," "20 minutes away," and so on. If you have to be somewhere at 9, leave early to accommodate traffic. 8. The driver was texting and driving!! When we called the company to report him, they immediately backed him up saying "oh he's using his gps on his phone." I have attached the photo we took of him to this post... very clearly texting as you can see the keyboard of emoji's and call button in the contact he's texting. When my grandmother wrote a bad review, they have now blocked her post and her from their Facebook page, AND started harassing her with texts and phone calls. Apparently the owner will be calling her on Friday to hear her out. But then why can't her post be up...? No wonder they have a 5 star review, they delete the bad ones. BE CAREFUL HIRING THIS COMPANY!!

Friendly, professional service. Clean vehicle. Competitive rates. Highly recommended!read more

I wouldn't advise using Advance Limousine Services, they are very unprofessional and will not admit…read moreto their mistakes. I had previously used them for transportation to and from JFK on long term trips for the past year and had no problems with them. However, on the last two trips I've had horrible experiences. After trying to discuss the issue reasonably with the owner Vinny, he became very irate, disrespectful and started cussing at me when I told him I disagreed with the charges. I had to dispute the charge with American Express, which they refunded the charge. I will NEVER do business with them again. Save yourself the headache and DO NOT USE THEM! there are better car service companies in Fairfield county. Try Rudy's or Flye Time.

New customer called to get a price on a car to and from the airport. Advance was less than $5 over…read morethe other company I called. I just thought I'd ask if they could match the lower price. The response "That is our price, why don't you call the other company". Too bad I was willing to book to it anyway with Advanced until that comment. Oh well I only had 5 other trips planned for 2016. Terrible way to do business. A mere sorry we don't match would have sufficed and I would have booked. Guess I'll be calling the "other" company from now on.

My company uses them for transportation to the airport and we have never been disappointed. They…read morecome thru for every trip including last minute flight changes. We have never had an issue.

Trustworthy and reliable. The drivers are always on time and are very professional to work withread more

Just reserved a Hummer stretch limo for 12 people for my best friend's bachelorette party, we got a…read morepoint-to-point service from Brooklyn to Manhattan. Sergio answered all of my questions and was super helpful before the date of our pick up. We had the best time, and our driver, Ahmed arrived early. Definitely would book again through Best Limo NYC!

Best Limo One was our transportation home from Tavern on the Green today. There was enough room for…read morefive in the back and I sat up front with the driver. He was great assisting everyone in and out of the limo. The AC was on but it was still warm to me. Not sure how they felt in the back seat. His driving was very good unlike the speed demon Uber driver! He sent me a text message since my Cousin gave the driver my number. My cousin gave him the wrong address but it was fine. We were dropped off exactly where we requested. I'm recommending Best if you need a Limo Service.

I work in midtown Manhattan, and have managers that live in Connecticut. This service has always…read morebeen very reliable. They are always punctual and very professional. They can also email a .pdf of the receipt right after you speak to them. I highly recommend them.

My former employer used American Livery and I never really appreciated how good they are until I…read morewent to work for a company that uses another service. American is always on time and the drivers skilled and polite. I still use them whenever I can for personal travel but unfortunately have to use a cut-rate company for work.